Course Outline
Day 1
INTRODUCTION
- Background
- Role definition
- Soft skills
- Perception, innumeracy and human nature
- Money, metrics and markets
1. COMMUNICATION – PARADOX, PURPOSE, AND INTENTION
- The purpose and intention of communication
- To educate
- To inform
- To persuade
- Conclusions
2. KNOW YOUR AUDIENCE
- Who are you talking to?
- World views, lenses and schemas
- Jargon and mixed audiences
- Location and nation
- Level and abstraction
3. COMMUNICATION METHODS AND TOOLS
- Tools
- Screen-based text and precis
- The rule of three
- Examples and analogies
4. STORYTELLING
- Ubiquity, cycles and hardwired for children
- How can we use stories in the workplace?
- How to tell a story
- Non-verbal communication
- The longevity and power of stories
Day 2
5. PRESENTING DATA AND INFORMATION
- Data and information – what’s the difference?
- Detail – how much?
- Trusted sources
- Data and information visualisation
6. INTERPRETATION OF DATA
- Confirmation bias
- Communication intention
- Communication status
7. FEEDBACK
- Feedback models
- Situation, behaviour and impact (SBI) model
- Sandwich feedback model
- Pendleton feedback model
- Situation, task, action and result (STAR) feedback model
- SAID feedback model
- How to GET good feedback
- Active listening
- How to GIVE good feedback
- Constructive feedback
- Conclusions
Day 3
8. COLLABORATION
- Why collaborate?
- What is collaboration?
- Collaboration culture
- Conclusions
9. COLLABORATION TOOLS
- Common collaboration tools and suites
- MS SharePoint
- Google Workspace
- Atlassian
- Kahootz
- HighQ
- How to choose a collaboration tool
10. ANALYSING YOUR COLLABORATION SKILLS
- Johari model
- Conciseness
- Assertiveness
- Basic assertion
- Empathic assertion
- Consequence assertion
- Discrepancy technique
- Repetition technique
- Fogging technique
11. EMOTIONAL INTELLIGENCE AND COLLABORATION
- Self-awareness
- Self-management
- Social awareness
- Relationship management
12. PERSONAL BRANDING
- Disclosure and intent
- How to build your personal brand
- Step 1: what do you want to do?
- Step 2: goal alignment
- Step 3: who are you talking to – and why?
- Step 4: engage
- Brand characteristics
13. POSITIVE ATTITUDE
- The history of PMA
- ‘Can-do’ and faith
- How to develop and maintain a PMA
- Distilled positivity
- Conclusion
14. NETWORKING
15. SUMMARY AND CONCLUSIONS
Requirements
Prerequisite knowledge and skills
There are no specific prerequisites for attendees, although some professional experience would be useful - in any discipline
Attendees
Attendees would normally be professionals with a few years experience - but the course contents are essentially universal and can be applied to most disciplines. It is likely to be useful to specialists who may be required to explain complex and uncommon concepts to lay audiences.
Testimonials (8)
All interaction between Elodie and us . Good ratio theory/practice.
Hayere Nathalie - Axway
Course - Communicating and Influencing For Team Members
The excercises were really fun
Jakub - AXA XL
Course - Business Communication Skills
Would like to thank Trainer Abhi for this fruitful training. Appreciate him trying to get to know all the attendees so he can better cater the training to our needs. Love how there was a balance of theory and activities that keep us engaged. And how contents were straight to the point and concise.
Rainey Clarecia - Talentvis
Course - Communicating and Influencing - For Managers and Team Leaders
workshop mode, positive energy, valuable tips and the way of passing them on. cool!
Sylwia - LKQ Polska Sp. z o. o.
Course - Efektywna komunikacja interpersonalna i rozwiązywanie konfliktów
Machine Translated
Training was tailored to my needs
Patricia - Embraer
Course - Influencing and Avoiding Conflict
active listening and sharing/explaining what is important and needed, not getting too much in details that it would become boring
Anita Albert - Euro-Center Prague
Course - Communication and Teamwork
For sure the atmosphere, as the training was delivered in a very pleasant way and all exercises were well prepared.
Karolina Wroblewska - Schaeffler Global Services Europe
Course - Effective communication skills
Freedom and no pressure or "calling for answers".
Maciej - Kaczmarski Group
Course - Effective interpersonal communication with elements of assertiveness
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