Whether delivered virtually or face-to-face, our instructor-led live training courses focus on Interpersonal Communication Skills. Through interactive, hands-on exercises, participants learn to leverage interpersonal communication techniques, emotional intelligence, and active listening to cultivate strong relationships, encourage collaboration, and handle difficult conversations with confidence.
These courses are available as either "online live training" or "onsite live training." The online option, also known as "remote live training," is conducted via an interactive remote desktop. For in-person instruction, sessions can take place at your local facility in Nantes or at NobleProg's corporate training centers in Nantes.
NobleProg — Your Local Training Partner
Nantes, Zenith
NobleProg Nantes, 4 rue Edith Piaf, Saint-Herblain, france, 44821
In the Parc d'Ar Mor zone, near the Zénith.
Car : from the ring road, Porte de Chézine Exit> Boulevard du Zenith > Esplanade Georges Brassens (restaurants) > Rue Edith Piaf on the right. From the N444 road (Nantes > Lorient), Exit #1 > boulevard Marcel Paul > Rue Edith Piaf at the right.
Parking Zénith P1 (free). Once parked, you can recognize the building: it's one of the tree bulding with zinc frontage.
Bicycle: free indoor parking
Public transport :
Tramway R1, Schoelcher station + 10 mn by foot through commercial center Atlantis
Tramway R1, François Mitterrand stop + bus 50, stop at Saulzaie station or bus 71, stop at the Zénith station
Tramway R3, Marcel Paul station + bus 50, Saulzaie station
Chronobus C6, Hermeland station+ bus 71, Zénith station
Bus : lignes 50 (Saulzaie station) or 71 (Zénith station)
This instructor-led live training in Nantes (online or onsite) is designed for hospitality staff at the beginner to intermediate level who wish to refine their skills to deliver exceptional service.
By the end of this training, participants will be able to:
Acquire comprehensive knowledge and practical skills in formal etiquette, with a focus on hosting, dining, and service delivery.
Comprehend serving protocols and the underlying principles, allowing staff to implement these standards effectively.
Elevate customer service quality while enhancing communication and interpersonal abilities for superior guest engagement.
Navigate diverse cultural norms and sensitivities, ensuring all guests receive respectful and suitable service.
Address unforeseen circumstances and guest inquiries with professionalism and efficiency.
A Customer Care Course is designed to educate participants on the fundamentals of providing exceptional service and care to customers. It focuses on treating customers with respect and kindness, building an emotional connection, and ensuring their satisfaction and loyalty. These courses cover a range of topics, including communication skills, time management, de-escalation techniques, and industry best practices. Through real-life examples and practical exercises, learners gain insights into effectively handling customer inquiries, complaints, and feedback. The aim is to equip individuals with the necessary skills to deliver professional, helpful, and high-quality service across various customer interaction points, enhancing the overall customer experience.
Organizations such as Pfizer, Hewlett Packard, Dell EMC, and VMware have leveraged this programme to develop a more balanced influencing style and build resilient, adaptive responses to workplace challenges. Whether your goal is to create high-performing work teams, consistently win contracts through expert pitching, successfully negotiate optimal terms, or systematically build shareholder value, this programme provides the behavioral precision and strategic alignment needed to drive measurable impact.
Participants will move beyond foundational communication into advanced influence architecture, learning to calibrate their style, navigate resistance, secure commitments, and scale collaborative impact across complex organizational networks.
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Testimonials (2)
The way the information was presented.
TAIATU CRISTI IONUT
Course - Customer Care Academy
I liked the all the information provided, knowledge and experience sharing.
Mike Silva - Hewlett-Packard Centro de Servicios Globales, S. de R.L. de C.V.
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