Design Thinking Training in Lyon

Design Thinking is a human-centered approach to problem-solving that leverages empathy, definition, ideation, prototyping, and testing. This course variant places particular emphasis on the Empathize phase, focusing on linking previously identified pain points to the actual needs of internal clients and utilizing dynamic, collaborative activities to convert insights into actionable results.

This instructor-led, live training (available online or onsite) is designed for teams and leaders at beginner to intermediate levels who aim to enhance their empathy skills, strengthen relationships with internal clients, and transform pain points into meaningful opportunities for improvement.

Upon completion of this training, participants will be able to:

• Utilize empathy-based techniques to uncover and validate client needs.
• Translate mapped pain points into clear, actionable requirements.
• Participate in dynamic role plays and simulations to practice client-centered conversations.
• Collaboratively redefine problem statements from the client’s perspective.

Course Format

• Interactive lectures and guided discussions.
• Engaging, hands-on role plays and empathy exercises.
• Group workshops focused on collaborative problem reframing.

Course Customization Options

• To request a customized version tailored to a specific internal process (e.g., procurement or equipment provisioning), please contact us to arrange.

Design Thinking is a human-centered methodology for solving problems through empathy, definition, ideation, prototyping and testing. Focusing on the first two stages — Empathize and Define — helps teams better understand internal clients and define the right problems to solve.

This instructor-led, live training (online or onsite) is aimed at beginner-level to intermediate-level teams and leaders who wish to strengthen their connection with internal clients, reduce resistance to change, and improve operational efficiency through practical, collaborative methods.

By the end of this training, participants will be able to:

• Use active listening and interviewing techniques to gather meaningful insights about internal clients.
• Create empathy maps and capture user needs and pain points.
• Differentiate real root problems from perceived issues using tools like the 5 Whys and problem trees.
• Draft clear, actionable problem statements (POVs) that guide solution work.

Format of the Course also allows for the evaluation of participants.

• Interactive lecture and discussion.
• Practical, hands-on exercises and role-plays.
• Group workshops and plenary feedback sessions.

Course Customization Options

• To request a customized version tailored to a specific internal process (e.g., procurement or equipment provisioning), please contact us to arrange.

This instructor-led, live training in Lyon (online or onsite) is aimed at beginner-level to intermediate-level professionals who wish to understand and apply Design Thinking methodologies to drive innovation and improve business solutions.

By the end of this training, participants will be able to:

• Understand the core principles of Design Thinking and its role in innovation.
• Apply the five phases of Design Thinking to problem-solving.
• Utilize ideation techniques and tools to foster creativity.
• Implement Design Thinking strategies to improve processes and enhance efficiency.

This instructor-led, live training in Lyon (online or onsite) is aimed at beginner-level to intermediate-level participants who wish to solve everyday workplace challenges through gamification techniques.

By the end of this training, participants will be able to:

• Understand the principles of Design Thinking and its application to problem-solving.
• Incorporate gamification techniques to foster engagement and innovation.
• Develop creative and practical solutions to common workplace issues.
• Collaborate effectively across teams to implement problem-solving strategies.
• Apply iterative approaches to refine solutions through feedback and experimentation.

This instructor-led, live training in Lyon (online or onsite) is aimed at beginner-level leaders and HR professionals who wish to learn and apply Design Thinking methodologies to foster innovation, enhance problem-solving capabilities, and engage teams effectively.

By the end of this training, participants will be able to:

• Equip participants with tools and methodologies to foster innovation and team engagement.
• Develop skills in empathy mapping, ideation, and prototyping for solving complex challenges.
• Apply Design Thinking principles to leadership and HR scenarios.
• Promote a culture of innovation within tech teams.

In this instructor-led, live workshop training in Lyon (online or onsite), participants will learn how to apply the five stages of Design Thinking to better understand the problems experienced by end-users of a product or service, then develop the best approach for resolving them.

By the end of this training, participants will be able to:

• Use creative strategies to match customers' needs with technologically feasible solutions.
• Formulate a strategy to increase customer value and enhance product and service offerings.

Overview:

The Design Thinking (DT) process comprises five distinct stages: empathize, define the problem, ideate, prototype, and test.

In today's increasingly complex landscape, we encounter challenges that often require specialized approaches. Design Thinking offers a robust framework for addressing such complexity. By mastering design thinking, professionals can effectively navigate complex issues, enhance communication, persuade more efficiently, improve business outcomes, and elevate both organizational dynamics and personal performance.

• Understanding DT: Learn from people and problems, identify patterns, develop a design model (noting model drift), test the model, evaluate results, and re-engineer as needed.
• The connection between DT, innovation, and entrepreneurship.
• DT methods and tools: personae, stakeholder maps, customer journey maps, service blueprints, and business model innovation.
• Applications of DT: cultivating a design mindset, fostering disruptive innovation, adopting an iterative approach, applying agile estimation techniques, sharpening critical thinking and problem-solving skills, enhancing teamwork, preparing for leadership roles, refining communication skills, leveraging technology, thinking ahead, developing intercultural and ethical competencies, building emotional intelligence and self-awareness, negotiating effectively, and resolving conflicts.

Objectives:

• Gain a solid understanding of the fundamentals and nuances of DT.
• Explore key concepts, factors, theories, types, and models within DT.
• Experiment with, experience, and practice DT techniques.

Delivery Format:

This one-day (4-hour) training course is structured as follows:

• lectures (40% - covering theories, concepts, models, and interactive discussions),
• group exercises (30% - focusing on group dynamics, games, discussions, and simulated conflict resolution),
• individual activities (15% - including writing, designing, and peer feedback sessions)
• and supplementary materials (15% - videos and reading assignments).

Note: Due to the collaborative nature of this course, a minimum group size of 3 participants is required.