Microsoft Dynamics 365 Training in Lyon

Microsoft Dynamics 365 Finance & Operations provides a robust development environment tailored for customizing ERP capabilities and seamlessly integrating with external systems.

This instructor-led training, available either online or onsite, targets intermediate to advanced developers and technical support professionals aiming to build, maintain, and sustain solutions within Microsoft Dynamics 365 Finance & Operations.

Upon completion of this course, participants will gain the ability to:

• Configure a development environment utilizing Visual Studio and X++.
• Develop forms, classes, tables, and workflows specific to F&O.
• Implement business logic through events, permissions, and validation mechanisms.
• Generate custom reports and extend current functionalities.
• Facilitate integration with external services via REST APIs and OData.
• Conduct testing, debugging, and performance optimization within the F&O environment.
• Oversee data migrations and manage continuous system updates.

Course Format

• Interactive lectures and group discussions.
• Extensive exercises and practical application.
• Hands-on implementation within a live laboratory setting.

Customization Options

• For inquiries regarding customized training for this course, please reach out to us to coordinate.

Microsoft Dynamics 365 Finance & Operations is an enterprise-grade ERP platform designed to manage global financials, supply chain operations, and logistics.

This instructor-led, live training (online or onsite) is aimed at intermediate-level to advanced-level ERP users and internal support teams who need to understand the functional capabilities of Microsoft Dynamics 365 F&O in the Finance and Supply Chain modules.

By the end of this training, participants will be able to:

• Navigate and configure core Finance and SCM functionalities.
• Manage vendor, customer, and tax information within the system.
• Create and track purchase orders, invoices, and payments.
• Operate inventory and logistics workflows through the platform.
• Understand key process flows in procurement and accounting.
• Support business users through functional configuration and error handling.

Format of the Course also allows for the evaluation of participants.

• Interactive lecture and discussion.
• Lots of exercises and practice.
• Hands-on implementation in a live-lab environment.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

Microsoft Dynamics 365 Customer Service offers a robust solution for overseeing customer support, service operations, and omnichannel interactions.

This instructor-led, live training, available online or on-site, is tailored for intermediate-level users looking to implement and configure customer service solutions using Dynamics 365 Customer Service.

By the conclusion of this training, participants will be equipped to:

• Configure and manage case automation, queues, and routing logic.
• Implement omnichannel tools like chat, SMS, and the agent workspace.
• Create personalized customer experiences using surveys and analytics.
• Integrate AI assistants and IoT devices for proactive support scenarios.

Course Format

• Interactive lectures and discussions.
• Extensive exercises and practice sessions.
• Hands-on implementation in a live-lab environment.

Customization Options

• To request customized training for this course, please contact us to arrange your specific needs.

Microsoft Dynamics 365 Business Central (BC) is a contemporary ERP solution that facilitates comprehensive business operations, including warehouse and inventory management. By leveraging enhanced integration capabilities and add-ons such as Warehouse Insight, BC empowers organizations to streamline warehouse operations, implement license plating, and automate processes across the enterprise.

This instructor-led, live training session (available online or onsite) targets intermediate-level warehouse operations teams, ERP consultants, and systems professionals who aim to implement or optimize warehouse management within Dynamics 365 Business Central. The course emphasizes best practices, mobile device utilization, and robust integration workflows.

Upon completing this training, participants will be able to:

• Configure and manage warehouse operations within Dynamics 365 Business Central.
• Leverage Warehouse Insight for real-time mobile execution of warehouse tasks.
• Implement license plating and traceability mechanisms to strengthen inventory control.
• Integrate equipment calibration, test requests, and quality control processes into ERP workflows.

Format of the Course also allows for the evaluation of participants.

• Interactive lecture and discussion.
• Extensive exercises and practical sessions.
• Hands-on implementation in a live-lab environment.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

This instructor-led live training in Lyon (online or onsite) is aimed at beginner to intermediate treasury and finance professionals who wish to reinforce their knowledge, improve report generation, and maximize the use of Dynamics 365 for financial operations.

By the end of this training, participants will be able to:

• Navigate and customize the Dynamics 365 Finance and Operations interface.
• Generate and analyze financial reports efficiently.
• Manage treasury functions, including cash flow and bank reconciliations.
• Enhance financial workflows for better operational efficiency.

This instructor-led, live training in Lyon (online or onsite) is tailored for participants at beginner to intermediate levels who want to enhance their customer service operations using Dynamics 365 Customer Service.

By the end of this training, participants will be able to:

• Understand the core features and functionalities of Dynamics 365 Customer Service.
• Set up and configure the D365 Customer Service environment.
• Manage customer interactions and cases efficiently.
• Utilize analytics to improve service delivery.
• Integrate Dynamics 365 Customer Service with other Microsoft applications.

This instructor-led, live training in Lyon (online or onsite) is aimed at beginner-level to intermediate-level participants who wish to gain a comprehensive understanding of Dynamics 365 Sales and effectively use the platform to enhance their sales operations.

By the end of this training, participants will be able to:

• Understand the core features and functionalities of Dynamics 365 Sales.
• Set up and configure the D365 Sales environment.
• Manage customer relationships and sales processes using D365 Sales.
• Utilize data and analytics to drive sales decisions.
• Integrate Dynamics 365 Sales with other Microsoft applications.

This instructor-led, live training in Lyon (online or onsite) is designed for beginners to intermediate users aiming to leverage the MS Dynamics 365 Sales Insights module to adopt smarter sales strategies and boost customer engagement.

Upon completion of this training, participants will be able to:

• Grasp the features and advantages of the Sales Insights module.
• Apply AI-driven analytics to improve sales outcomes.
• Customize and configure the module to meet specific business requirements.
• Utilize insights for lead scoring, assessing relationship health, and managing the sales pipeline.
• Integrate Sales Insights with other Dynamics 365 modules and third-party solutions.

This instructor-led live training in Lyon (online or onsite) is tailored for business analysts seeking to optimize marketing and sales processes using Microsoft Dynamics 365.

Upon completing this training, participants will be able to:

• Use various modules in Microsoft Dynamics 365 to manage process flows.
• Integrate the Power Platform into Microsoft Dynamics 365.
• Structure different common data models such as records, segment charts, and more.
• Automate processes with Microsoft Flow integration.

This live, instructor-led training in Lyon (online or onsite) is designed for intermediate customer experience analysts and marketing operations professionals seeking to use Dynamics 365 Customer Insights to unify customer data and deliver targeted, compliant journeys.

By the end of this course, participants will be able to connect and unify data sources, create segments and metrics, build and publish journeys, and monitor and troubleshoot results.