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 Duration 21 hours

Course Outline

Module 1: Fundamentals of Adobe Marketo Engage

  • Introduction to the platform and its user interface.
  • Core principles of marketing automation and lead lifecycle management.
  • Effective management of leads, accounts, and audiences.
  • Creating intelligent segmentations and dynamic lists.

Module 2: Campaign Creation and Basic Automation

  • Configuration of email programs and web forms.
  • Development of landing pages and dynamic content blocks.
  • Construction of automation workflows, such as drip campaigns.
  • Measurement of campaign performance and optimization of results.

Module 3: Advanced Automation and Personalization

  • Designing multichannel nurturing programs (email, social, web).
  • Utilizing tokens and snippets for content reuse and consistency.
  • Implementing AI-driven personalization using Adobe Sensei.
  • Integrating CRM systems, including Salesforce and Microsoft Dynamics.

Module 4: Analytics and Data Management

  • Creation of dashboards and performance reports.
  • Understanding multichannel attribution and ROI calculation.
  • Implementing data governance and ensuring security compliance.
  • Applying best practices for educational and commercial marketing campaigns.

Module 5: Practical Workshop – Campaign Simulation

  • Configuration of a real-world campaign for higher education.
  • Building automated workflows for student communication and follow-up.
  • Evaluation and presentation of results based on campaign objectives.

Summary and Next Steps

Requirements

  • A foundational understanding of digital marketing and CRM concepts.
  • Experience with email marketing and lead management workflows.
  • An interest in automation and data-driven marketing strategies.

Target Audience

  • Faculty members and marketing professionals from the School of Commercial Engineering.
  • Marketing automation specialists and CRM coordinators.
  • Academic staff responsible for communication, outreach, or enrollment marketing.

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