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Course Outline

Module 1: Fundamentals of Adobe Marketo Engage

  • Introduction to the platform and its user interface.
  • Essentials of marketing automation and lead lifecycle management.
  • Effective management of leads, accounts, and audiences.
  • Creating intelligent segmentations and dynamic lists.

Module 2: Campaign Creation and Basic Automation

  • Configuring email programs and web forms.
  • Creating landing pages and dynamic content blocks.
  • Building automation workflows, including drip campaigns.
  • Measuring campaign performance and optimizing outcomes.

Module 3: Advanced Automation and Personalization

  • Designing multichannel nurturing programs (email, social, web).
  • Utilizing tokens and snippets for content reuse and consistency.
  • Applying AI-driven personalization with Adobe Sensei.
  • Integrating CRM systems such as Salesforce and Microsoft Dynamics.

Module 4: Analytics and Data Management

  • Creating dashboards and performance reports.
  • Understanding multichannel attribution and calculating ROI.
  • Implementing data governance and ensuring security compliance.
  • Applying best practices for educational and commercial marketing campaigns.

Module 5: Practical Workshop – Campaign Simulation

  • Configuring a real-world campaign for higher education.
  • Building automated workflows for student communication and follow-up.
  • Evaluating and presenting results based on campaign objectives.

Summary and Next Steps

Requirements

  • A foundational understanding of digital marketing and CRM concepts.
  • Familiarity with email marketing and lead management workflows.
  • An interest in automation and data-driven marketing strategies.

Target Audience

  • Faculty members and marketing professionals from the School of Commercial Engineering.
  • Marketing automation specialists and CRM coordinators.
  • Academic staff responsible for communication, outreach, or enrollment marketing.
 21 Hours

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