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 Duration 40 hours

Course Outline

1. Conceptualizing the Product

  • Uncovering customer needs
  • Conducting market and competitive analysis
  • Assessing market size relative to the identified customer issue or demand
  • Segmenting users and defining personas
  • Establishing product vision, mission, and strategy
  • Prioritization based on value and effort
  • Mapping value and defining desired outcomes

2. Building the Product

  • User-centered design (UX/UI)
  • Adopting incremental and iterative development via cross-functional teams (Scrum)
  • Managing the backlog and authoring user stories
  • Implementing early validation methods (MVPs and experiments)
  • Setting key product metrics
  • Engaging in a practical Design Thinking workshop
  • Leadership-oriented prompt engineering (applying AI to products)
  • Data-informed design decisions
  • Developing a service design blueprint (service mapping)
  • Expert-led session on backlog management and prioritization

3. Launching the Product to Customers

  • Managing releases and product roadmaps
  • Formulating go-to-market strategies
  • Facilitating onboarding and assessing the post-launch user experience
  • Collecting feedback during production
  • Aligning efforts with marketing and sales teams
  • Constructing the product funnel and monitoring dashboards

4. Realizing Business Value

  • Tracking product metrics (NPS, DAU, retention, etc.)
  • Developing monetization and pricing models
  • Analyzing the customer funnel
  • Evaluating customer value (LTV, CAC, ROI)
  • Driving data-led iteration
  • Managing the product lifecycle
  • Ensuring product scalability and sustainability
  • Reviewing the Product P&L
  • Presenting the business case

Wrap-up and Future Directions

Requirements

  • Solid grasp of banking operations
  • Hands-on experience in digital product creation
  • Foundational knowledge of AI principles

Target Audience

  • Product managers within the banking industry
  • Leaders driving digital transformation
  • Banking professionals engaged in AI-centric product design

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