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 Duration 7 hours

Course Outline

Foundations of Digital Intelligence

  • Defining digital intelligence within the public sector context
  • Key elements: tools, literacy, data, and ethics
  • Digital capability frameworks and maturity models

Public Sector Applications

  • Illustrations of digital intelligence in policymaking and service provision
  • Case studies from health, transportation, education, and finance
  • Key success factors and associated challenges

Instruments for Data Access and Visualization

  • Leveraging dashboards to explore and present data
  • Utilizing government open data portals
  • Standard data visualization tools: Power BI, Tableau, Excel

Transforming Data into Insight

  • Converting raw data into strategic decisions
  • Indicators, KPIs, and performance reporting
  • Identifying bias, gaps, and uncertainty in data

Communication through Digital Intelligence

  • Evidence-based storytelling with data
  • Supporting senior decision-makers and stakeholders
  • Ethical application of visualizations and digital narratives

Planning for Digital Maturity

  • Evaluating current digital capabilities
  • Establishing objectives for data literacy and tool adoption
  • Internal collaboration and upskilling strategies

Summary and Next Steps

Requirements

  • General awareness of public sector information systems
  • Basic comprehension of digital tools and data management
  • Background in roles involving program or policy analysis, reporting, or service delivery

Target Audience

  • Policy and program analysts
  • Digital transformation teams
  • Public sector professionals relying on data to guide their decisions

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