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 Duration 7 hours

Course Outline

Introduction

• The current landscape of digital banking in Bulgaria and the region

Value Creation

• Digital channels and mobile banking
• Digital lending: shifting from branch visits to instant online access
• SME banking

Fintech and Banks

• Dynamics of competition and partnership
• Mutual learning opportunities: what banks can adopt from fintechs, and vice versa

Agile as a Transformation Driver

• Insights from the trainer's master's research
• Shifting from project-based to product-based approaches

Organization, People, and Culture

• Why technology is insufficient on its own
• The role of leadership and middle management

Case Studies

• Analyses of transformations that succeeded and those that failed
• Key lessons learned

Summary and Next Steps

Requirements

Prerequisites

• No prior knowledge of Agile or digital product management is necessary
• A general understanding of financial services is advantageous

Audience

• Managers and specialists in banks, insurance companies, and payment institutions
• Teams within fintech firms
• Consultants serving the financial sector

Number of participants


Price per participant

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