Course Outline
Introduction
• Digitizing vs. Redesigning: Why merely transcribing paper processes to digital screens is ineffective
Mapping the Current State
• Visualizing processes from the customer's viewpoint
• Analyzing time consumption, step count, and drop-off points
Identifying Waste
• Pinpointing redundant steps, documents, and signatures
• Evaluating approvals and inter-departmental hand-offs
• Distinguishing genuine regulatory mandates from ingrained internal habits
Designing the Future State
• Core principles of a simple digital process
• Co-creation with business, IT, risk, and compliance stakeholders
• Integrating with BA and UX teams
From Design to Implementation
• Converting the new process into a development backlog
• Adopting phased releases rather than a single major launch
• Tracking key metrics: time, completion rate, and digital adoption share
Case Study
• Case study: Redesigning a bank's loan, credit card, and insurance applications from 30+ minutes to a streamlined 5-minute, single-signature flow
Practical Application
• Hands-on redesign of a process from a participant's own organization
Summary and Next Steps
Requirements
Prerequisites
• No prior expertise in process modelling notations is necessary
• Professional experience dealing with business processes in any capacity
Target Audience
• Product Owners and product managers
• Business analysts and process owners
• Operations and back-office managers
• Teams involved in digitizing services within banking, insurance, utilities, and public administration
Testimonials (1)
Friendly, plenty of breaks to think about what we have learnt and lovely guy.
