Course Outline
- Core concepts of digital product and service management
- Service relationships
- The ITIL Value System (ITIL VS)
- Governance
- ITIL Guiding Principles
- Value chain, lifecycle activities and ITIL management practices
- Value streams
- Continual improvement
- The Four Dimensions of Product and Service Management and AI
- ITIL and other frameworks integration
Requirements
Target audience
This course is specifically intended for:
- Individuals holding a valid ITIL® 4 Foundation certification
The program readies participants for the official ITIL® 5 Foundation Bridge certification exam, which is part of the course package. Achieving this certification validates updated proficiency in the ITIL framework and enhances professional growth in service management.
Preparation expectations
Attendees must possess a current ITIL® 4 Foundation certificate. No further preparation is required prior to joining the course.
Assessment procedure
Participants are provided with an exam voucher valid for six months, offering flexibility in choosing a convenient date for the assessment.
Following the training, participants will receive guidance on registering for the exam. Scheduling is managed directly via the PeopleCert platform using a personal account. The exam is delivered online with remote proctoring. A PeopleCert proctor oversees the session through a webcam and a secure connection. Prior to the start, participants must verify their identity and display their environment to ensure adherence to examination policies.
Examination specifications
- Time limit: 30 minutes
- Structure: Multiple-choice assessment (20 questions)
- Pass mark: 65% (a minimum of 13 correct responses)
- Resources: Closed-book examination
Testimonials (1)
The clearest shift for me: value isn't something we deliver — it's co-created and only exists as the customer perceives it, net of the costs and risks we impose on them. That reframes how I look at delivery and presales: not "did we meet the SLA" but "did the client actually achieve the outcome they were after."
