Get in Touch
 Duration 14 hours (2 days)

Course Outline

Foundations of Mobile Subscriber Services

  • Subscriber categories and profile types
  • Service categories: voice, SMS, data, and value-added services
  • Impact of subscriber lifecycle events on signaling

The Role of OSS and NetAct

  • Performance management functions within OSS
  • NetAct: objectives and primary components
  • Data transmission paths from network elements to NetAct

Key Performance Indicators — Core Concepts

  • KPI classifications: availability, accessibility, retainability, and integrity
  • Basics of KPI computation and aggregation intervals
  • Alignment of thresholds, alarms, and SLAs

NetAct KPI Suite — Voice and Signaling

  • Call setup success rates and call drop rates
  • SS7/Sigtran signaling KPIs
  • Busy hour factors and dimensioning KPIs

NetAct KPI Suite — Data and Throughput

  • Data session setup and throughput KPIs
  • Metrics for latency, jitter, and packet loss
  • Subscriber experience KPIs (e.g., individual subscriber throughput)

KPI Analysis and Root-Cause Correlation

  • Analyzing trends and establishing baselines
  • Correlating KPIs across network layers (RAN, transport, core)
  • Leveraging KPIs to pinpoint congestion, configuration errors, and hardware issues

Reporting, Dashboards, and Alarm Management

  • Crafting effective KPI dashboards
  • Generating reports and communicating with stakeholders
  • Strategies for alarm tuning and noise reduction

Troubleshooting Workflows Using NetAct Data

  • A structured troubleshooting playbook
  • Practical exercises: analyzing voice call failures and data throughput issues
  • Standards for validating and closing incidents

Operational Best Practices and KPI Governance

  • Models for KPI ownership and governance
  • Change management and assessing KPI impacts
  • Continuous improvement and the KPI lifecycle

Conclusion and Future Directions

Requirements

  • A solid grasp of mobile network architecture
  • Proficiency with OSS/BSS concepts
  • Familiarity with performance monitoring terminology

Target Audience

  • Network operations and performance engineers
  • OSS analysts and NOC personnel
  • Telecom planners and service assurance teams

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