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Duration 14 hours (2 days)
Course Outline
Foundations of Mobile Subscriber Services
- Subscriber categories and profile types
- Service categories: voice, SMS, data, and value-added services
- Impact of subscriber lifecycle events on signaling
The Role of OSS and NetAct
- Performance management functions within OSS
- NetAct: objectives and primary components
- Data transmission paths from network elements to NetAct
Key Performance Indicators — Core Concepts
- KPI classifications: availability, accessibility, retainability, and integrity
- Basics of KPI computation and aggregation intervals
- Alignment of thresholds, alarms, and SLAs
NetAct KPI Suite — Voice and Signaling
- Call setup success rates and call drop rates
- SS7/Sigtran signaling KPIs
- Busy hour factors and dimensioning KPIs
NetAct KPI Suite — Data and Throughput
- Data session setup and throughput KPIs
- Metrics for latency, jitter, and packet loss
- Subscriber experience KPIs (e.g., individual subscriber throughput)
KPI Analysis and Root-Cause Correlation
- Analyzing trends and establishing baselines
- Correlating KPIs across network layers (RAN, transport, core)
- Leveraging KPIs to pinpoint congestion, configuration errors, and hardware issues
Reporting, Dashboards, and Alarm Management
- Crafting effective KPI dashboards
- Generating reports and communicating with stakeholders
- Strategies for alarm tuning and noise reduction
Troubleshooting Workflows Using NetAct Data
- A structured troubleshooting playbook
- Practical exercises: analyzing voice call failures and data throughput issues
- Standards for validating and closing incidents
Operational Best Practices and KPI Governance
- Models for KPI ownership and governance
- Change management and assessing KPI impacts
- Continuous improvement and the KPI lifecycle
Conclusion and Future Directions
Requirements
- A solid grasp of mobile network architecture
- Proficiency with OSS/BSS concepts
- Familiarity with performance monitoring terminology
Target Audience
- Network operations and performance engineers
- OSS analysts and NOC personnel
- Telecom planners and service assurance teams