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Course Outline

Introduction to Oracle Communications Billing and Revenue Management

  • Defining billing and revenue management
  • The strategic importance of billing and revenue management in business
  • Overview of Oracle BRM
  • Navigating the Oracle BRM interface
  • Setting up users and defining roles

Billing Process Management

  • Types of billing processes
  • The lifecycle of a billing process
  • Configuring billing parameters
  • Managing billing processes
  • Payment processing techniques
  • Automation and workflow management

Revenue Management

  • Understanding revenue streams
  • The critical role of revenue management in telecom
  • Pricing and rating strategies
  • Managing revenue streams
  • Comprehending revenue recognition principles
  • Implementing revenue recognition policies
  • Utilizing reports to track revenue performance
  • Creating custom reports and dashboards

Advanced Features and Optimization

  • Managing customer accounts and profiles
  • Handling customer inquiries and issues
  • Defining and managing products and services
  • Configuring product catalogs and bundles
  • Integrating Oracle BRM with ERP and CRM systems
  • Ensuring seamless data flow between systems
  • Ensuring data security in billing and revenue management
  • Complying with industry standards and regulations
  • Performance optimization strategies

Customization and Best Practices

  • Customizing user interfaces and workflows
  • Extending functionality with add-ons and plugins
  • Implementing best practices for billing and revenue operations
  • Common issues and solutions
  • Accessing Oracle support resources

Summary and Next Steps

Requirements

  • Foundational knowledge of Oracle applications
  • Familiarity with billing and revenue management workflows

Target Audience

  • Billing managers
  • Revenue managers
  • System administrators
  • Business analysts
 14 Hours

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