Course Outline
P2P Exchange Operations and the Fraud Risk Environment
- The escrow-based order lifecycle and the release of assets.
- Identifying exposure points: off-platform fiat vs. on-platform crypto.
- Consequences of fraud losses, chargebacks, and bank claims.
Exercise 1, Mapping Exposure: Teams trace a buy and a sell order from initiation to release, identifying every point where off-platform payment disrupts the link between identity and funds.
Regulatory Framework and Supervisory Standards
- FATF Recommendations, VASP obligations, and the travel rule.
- Regulatory oversight by cryptoasset supervisory authorities and exchange licensing.
- Assessing jurisdictional risks, grey-list monitoring, and sanctions exposure.
Fraud Typologies in P2P Trading
- Deviations in payment channels and mismatched payer accounts.
- Triangulation, third-party payers, and the reuse of payment proofs.
- Partial payments, altered amounts, and visually similar figures.
Case Study, Five Recurring Patterns: Participants categorize real anonymized dispute records against five key typologies and pinpoint the control failure in each instance.
False Confirmations, Forged Receipts, and Account Takeover
- Marking orders as paid without actual transfers.
- Manipulated screenshots and fabricated bank receipts.
- Cross-phishing in order chats and credential theft.
- Compromised accounts used to defraud other users.
Workshop, Phishing in Order Chats: Teams distinguish between genuine support messages and fraudulent ones, then formulate a takedown and revalidation strategy for the affected account.
KYC for Individuals: Level 1 and Level 2
- Capturing Level 1 data and reviewing identity documents.
- Level 2 revalidation, video-selfie liveness checks, and list screening.
- Ensuring the verified identity matches the payment instrument.
Lab, Onboarding Under Pressure: Participants conduct Level 1 and Level 2 reviews on sample files, documenting discrepancies that necessitate revalidation.
KYC for Legal Entities and Beneficial Ownership
- Reviewing corporate documents, representation powers, and signatories.
- Mapping beneficial ownership chains and identifying control indicators.
- Assessing legal person risk factors and conducting periodic reviews.
Identity Fraud and Document Forensics
- Detecting forged, borrowed, and synthetic identities.
- Mitigating liveness bypass, deepfake attempts, and injection attacks.
- Triggering revalidation following disputes or compromise claims.
Lab, Document Forensics: Participants examine tampered documents and screen captures for inconsistencies in fonts, layout, metadata, and account numbers.
AML Screening, Sanctions, and PEP
- List matching, setting tolerance levels, and managing false positives.
- Identifying PEPs, analyzing adverse media, and verifying source of wealth.
- Implementing enhanced due diligence and defining escalation thresholds.
Customer Risk Assessment and the Risk-Based Approach
- Evaluating customer, product, channel, geographic, and behavioral factors.
- Establishing risk ratings, review triggers, and treatment decisions.
- Aligning the depth of due diligence with the actual risk level.
Transaction Monitoring and Blockchain Analytics
- Approving withdrawals based on account age, KYC status, and history.
- Attributing wallets, identifying high-risk counterparties, and tracing funds.
- Assessing risk associated with chargeback-prone gateways and payment methods.
Case Study, The Large Withdrawal: Participants analyze a withdrawal request with a complex funding history, decide whether to approve or escalate, and justify the decision using monitoring criteria.
Evidence Standards for Payment Proof
- Defining acceptable evidence: statements and unbroken recordings.
- Performing authenticity checks on documents, captures, and metadata.
- Documenting what has been verified and what remains unverified.
Lab, Evidence or Artifact: Teams classify a set of submissions into acceptable evidence, insufficient evidence, and probable fabrication, specifying what further information is needed.
Disputed Evidence and Interbank Delays
- Resolving cases where both parties present valid evidence.
- Managing waiting periods for interbank processing and preventive holds.
- Applying documented decision criteria for expired orders.
Workshop, Both Sides Are Right: Teams resolve a dispute where buyer and seller both hold seemingly genuine proof, defending the final outcome.
Action and Sanctions Playbook
- Freezing collateral, restricting accounts, and suspending services.
- Setting deadlines for partial payments and returning funds to the originating account.
- Handling refunds to incorrect banks, including fees and resolution timelines.
- Managing restricted balances and retaining new deposits.
Exercise, Writing the Sanction: Participants draft actions, notices, and timeframes for three escalating cases, testing them against playbook criteria.
Case Management, Documentation, and Escalation
- Maintaining case files, internal notes, and evidence retention.
- Utilizing the escalation matrix and department head reviews.
- Filing suspicious activity reports and ensuring proper record-keeping.
Capstone: End-to-End Fraud Case
- Reviewing orders, assessing evidence, and revalidating identities.
- Executing escalations, deciding on sanctions, and resolving counterparty issues.
- Preparing justification memos and undergoing peer review.
Capstone, Full Case Run: Each team manages a complete simulated case from the initial suspicious message to the final decision, presenting a written justification for peer review.
Diagnostic and Advisory Session (Additional Component)
- Auditing current practices and identifying protocol gaps.
- Providing guidance on evidence standards and disputed cases.
- Offering advice on action and sanctions criteria.
Requirements
- Familiarity with fundamental fraud prevention concepts.
- Understanding of basic KYC and customer onboarding workflows.
- No technical or programming experience is necessary.
Target Audience
- Customer support and service agents managing P2P orders, disputes, and withdrawals.
- Administrative personnel responsible for documentation, reconciliation, and customer records.
- Technical staff supporting monitoring, onboarding, and case management systems.
- Supervisors and team leads accountable for escalation decisions.
Testimonials (2)
Fun to talk
Jihan Fadila - BAF
Course - Root Cause Analysis (RCA) for Internal Audit
casual conversation supported by specific examples