Get in Touch
 Duration 21 hours

Course Outline

P2P Exchange Operations and the Fraud Risk Environment

  • The escrow-based order lifecycle and the release of assets.
  • Identifying exposure points: off-platform fiat vs. on-platform crypto.
  • Consequences of fraud losses, chargebacks, and bank claims.

Exercise 1, Mapping Exposure: Teams trace a buy and a sell order from initiation to release, identifying every point where off-platform payment disrupts the link between identity and funds.

Regulatory Framework and Supervisory Standards

  • FATF Recommendations, VASP obligations, and the travel rule.
  • Regulatory oversight by cryptoasset supervisory authorities and exchange licensing.
  • Assessing jurisdictional risks, grey-list monitoring, and sanctions exposure.

Fraud Typologies in P2P Trading

  • Deviations in payment channels and mismatched payer accounts.
  • Triangulation, third-party payers, and the reuse of payment proofs.
  • Partial payments, altered amounts, and visually similar figures.

Case Study, Five Recurring Patterns: Participants categorize real anonymized dispute records against five key typologies and pinpoint the control failure in each instance.

False Confirmations, Forged Receipts, and Account Takeover

  • Marking orders as paid without actual transfers.
  • Manipulated screenshots and fabricated bank receipts.
  • Cross-phishing in order chats and credential theft.
  • Compromised accounts used to defraud other users.

Workshop, Phishing in Order Chats: Teams distinguish between genuine support messages and fraudulent ones, then formulate a takedown and revalidation strategy for the affected account.

KYC for Individuals: Level 1 and Level 2

  • Capturing Level 1 data and reviewing identity documents.
  • Level 2 revalidation, video-selfie liveness checks, and list screening.
  • Ensuring the verified identity matches the payment instrument.

Lab, Onboarding Under Pressure: Participants conduct Level 1 and Level 2 reviews on sample files, documenting discrepancies that necessitate revalidation.

KYC for Legal Entities and Beneficial Ownership

  • Reviewing corporate documents, representation powers, and signatories.
  • Mapping beneficial ownership chains and identifying control indicators.
  • Assessing legal person risk factors and conducting periodic reviews.

Identity Fraud and Document Forensics

  • Detecting forged, borrowed, and synthetic identities.
  • Mitigating liveness bypass, deepfake attempts, and injection attacks.
  • Triggering revalidation following disputes or compromise claims.

Lab, Document Forensics: Participants examine tampered documents and screen captures for inconsistencies in fonts, layout, metadata, and account numbers.

AML Screening, Sanctions, and PEP

  • List matching, setting tolerance levels, and managing false positives.
  • Identifying PEPs, analyzing adverse media, and verifying source of wealth.
  • Implementing enhanced due diligence and defining escalation thresholds.

Customer Risk Assessment and the Risk-Based Approach

  • Evaluating customer, product, channel, geographic, and behavioral factors.
  • Establishing risk ratings, review triggers, and treatment decisions.
  • Aligning the depth of due diligence with the actual risk level.

Transaction Monitoring and Blockchain Analytics

  • Approving withdrawals based on account age, KYC status, and history.
  • Attributing wallets, identifying high-risk counterparties, and tracing funds.
  • Assessing risk associated with chargeback-prone gateways and payment methods.

Case Study, The Large Withdrawal: Participants analyze a withdrawal request with a complex funding history, decide whether to approve or escalate, and justify the decision using monitoring criteria.

Evidence Standards for Payment Proof

  • Defining acceptable evidence: statements and unbroken recordings.
  • Performing authenticity checks on documents, captures, and metadata.
  • Documenting what has been verified and what remains unverified.

Lab, Evidence or Artifact: Teams classify a set of submissions into acceptable evidence, insufficient evidence, and probable fabrication, specifying what further information is needed.

Disputed Evidence and Interbank Delays

  • Resolving cases where both parties present valid evidence.
  • Managing waiting periods for interbank processing and preventive holds.
  • Applying documented decision criteria for expired orders.

Workshop, Both Sides Are Right: Teams resolve a dispute where buyer and seller both hold seemingly genuine proof, defending the final outcome.

Action and Sanctions Playbook

  • Freezing collateral, restricting accounts, and suspending services.
  • Setting deadlines for partial payments and returning funds to the originating account.
  • Handling refunds to incorrect banks, including fees and resolution timelines.
  • Managing restricted balances and retaining new deposits.

Exercise, Writing the Sanction: Participants draft actions, notices, and timeframes for three escalating cases, testing them against playbook criteria.

Case Management, Documentation, and Escalation

  • Maintaining case files, internal notes, and evidence retention.
  • Utilizing the escalation matrix and department head reviews.
  • Filing suspicious activity reports and ensuring proper record-keeping.

Capstone: End-to-End Fraud Case

  • Reviewing orders, assessing evidence, and revalidating identities.
  • Executing escalations, deciding on sanctions, and resolving counterparty issues.
  • Preparing justification memos and undergoing peer review.

Capstone, Full Case Run: Each team manages a complete simulated case from the initial suspicious message to the final decision, presenting a written justification for peer review.

Diagnostic and Advisory Session (Additional Component)

  • Auditing current practices and identifying protocol gaps.
  • Providing guidance on evidence standards and disputed cases.
  • Offering advice on action and sanctions criteria.

Requirements

  • Familiarity with fundamental fraud prevention concepts.
  • Understanding of basic KYC and customer onboarding workflows.
  • No technical or programming experience is necessary.

Target Audience

  • Customer support and service agents managing P2P orders, disputes, and withdrawals.
  • Administrative personnel responsible for documentation, reconciliation, and customer records.
  • Technical staff supporting monitoring, onboarding, and case management systems.
  • Supervisors and team leads accountable for escalation decisions.

Number of participants


Price per participant

Testimonials (2)

Upcoming Courses

Related Categories