KAIZEN Training Course

Foundations

• The value of Kaizen
• Kaizen and management
• Kaizen and Total Quality Control (TQC)
• Kaizen and suggestion systems
• Kaizen and competition
• Process-driven management vs. result-driven management

East–West Comparison

• Kaizen and innovation
• Kaizen and metrics

From Total Quality Control to Kaizen

• Quality control — managing the quality of people
• Quality control methodologies: A comparison of Japan and the West
• Adhering to the PDCA cycle
• Grassroots-level Kaizen

Practical Implementation

• Manager-led Kaizen
• Implementing Kaizen
• Team-led Kaizen
• Individual-led Kaizen

Management

• Cross-functional management
• Policy deployment
• Quality deployment
• Total Productive Maintenance

Problem-Solving Methodologies

• Problems in management
• Kaizen activities and labour relations
• Labour and management: Adversaries or allies?
• The commitment of senior leaders

Transforming Corporate Culture

• The customer: The ultimate arbiter of quality
• Supplier relationships transforming corporate culture: Challenges facing the West

Case Studies