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Course Outline

Understanding Ourselves and Others

  • Recognizing that inviting others to a meeting imposes our priorities on them
  • Exploring what drives our behavior
  • Assessing how our behavior impacts others: do they respond as we hope or expect? If not, why not?

The Process for Managing Meetings

  • Evaluating whether a meeting is necessary, considering alternatives and their potential advantages
  • The process for calling, managing, and preparing for meetings:
    • Creating a meaningful agenda covering objectives, topics, and suggested timings
    • Inviting only the necessary participants
    • Managing the meeting: encouraging relevant contributions (while distinguishing between relevant and irrelevant input), staying on agenda, and keeping to time
    • Creating outputs: not necessarily detailed minutes, but at least clear action points
    • Arranging follow-up meetings

Attending Meetings

  • Do I need to attend all the meetings I am invited to?
  • How do I decide whether to attend a meeting?
  • What justifications can I provide for declining attendance?
  • What other productive activities can I pursue during a meeting (considering attendees, subject matter, and timings)?

Other Personal Efficiency and Time Management Issues

  • Setting objectives—personal and professional—and adhering to them
  • Work Prioritization
    • How do I determine what needs to be done?
    • How do I prioritize these activities?
  • Employee-Imposed Time: Are my staff and colleagues working for me, or am I working for them?
  • Time Bandits: What else steals time away from me, and how can I address it?
    • Emails
    • Telephone calls
    • Unplanned interruptions
    • Displacement activities: procrastination, etc.
    • Other factors
  • Effective delegation
  • Assertiveness: seeking compromise and learning to say “no” effectively
 7 Hours

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