ITIL® training courses illustrate, through interactive practical exercises, how to manage IT services to deliver enhanced value to customers.
Nantes, Zenith
NobleProg Nantes, 4 rue Edith Piaf, Saint-Herblain, france, 44821
In the Parc d'Ar Mor zone, near the Zénith.
Car : from the ring road, Porte de Chézine Exit> Boulevard du Zenith > Esplanade Georges Brassens (restaurants) > Rue Edith Piaf on the right. From the N444 road (Nantes > Lorient), Exit #1 > boulevard Marcel Paul > Rue Edith Piaf at the right.
Parking Zénith P1 (free). Once parked, you can recognize the building: it's one of the tree bulding with zinc frontage.
Bicycle: free indoor parking
Public transport :
Tramway R1, Schoelcher station + 10 mn by foot through commercial center Atlantis
Tramway R1, François Mitterrand stop + bus 50, stop at Saulzaie station or bus 71, stop at the Zénith station
Tramway R3, Marcel Paul station + bus 50, Saulzaie station
Chronobus C6, Hermeland station+ bus 71, Zénith station
Bus : lignes 50 (Saulzaie station) or 71 (Zénith station)
This instructor-led, live training in Nantes (online or onsite) is designed for intermediate-level IT professionals and ICT service managers who wish to understand and apply ITSM fundamentals and practices based on ITIL 4.
By the end of this training, participants will be able to:
Understand key concepts and structure of ITIL 4.
Apply service design and architecture practices aligned with ITIL 4 principles.
Implement effective delivery and sustainability of ICT services.
Evaluate real-world cases and simulate ITSM practices.
This course is tailored for IT professionals who currently hold an ITIL® 4 Foundation certification and wish to upgrade their expertise to the latest ITIL® 5 framework.
It offers a streamlined and effective transition, focusing on the critical distinctions, emerging concepts, and expanded practices within ITIL® 5.
This training offers a thorough introduction to ITIL® 5, the contemporary framework designed for managing digital products and services in today's rapidly evolving landscapes. It empowers participants with a robust understanding of how organizations can generate value through effective service management and collaborative efforts.
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Testimonials (1)
The clearest shift for me: value isn't something we deliver — it's co-created and only exists as the customer perceives it, net of the costs and risks we impose on them. That reframes how I look at delivery and presales: not "did we meet the SLA" but "did the client actually achieve the outcome they were after."
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