Instructor-led live training courses in Social Media (Social Networking), delivered either online or onsite, illustrate through discussion and practical exercises how to comprehend, plan, and execute a Social Media strategy. These courses address both the business and technical dimensions of launching a successful Social Media initiative. Course topics include using Social Media Analytics to extract data from blogs and other websites, enabling a deeper understanding of customer sentiment to support more informed decision-making in areas such as marketing campaigns and customer service.
Social Media training is offered in two formats: "online live training" or "onsite live training." Online live training (also known as "remote live training") is conducted via an interactive remote desktop. Onsite live training can take place locally at the customer's premises in Lyon or at NobleProg's corporate training centers in Lyon.
NobleProg -- Your Local Training Provider
Lyon, Swisslife Tower
NobleProg Lyon, 10 Place Charles Béraudier, Lyon, france, 69000
Located 200 meters far from the train station TGV, Swisslife Tower is today the most representative building of this quarter of Lyon. The Business Center offers you a perfect location for your training.
Gares TGV
100meters from Gare TGV Part-Dieu , porte du Rhône Exit
Aéroport
30 minutes from Lyon Saint Exupéry (Satolas)
Rhône Express from Saint Exupéry airport (Terminus Gare part-Dieu)
Effective crisis communication and emotional regulation are vital competencies for employees of public service organizations who engage directly with the community. This program equips staff with self-regulation strategies, response protocols, and assertive communication methods to address complaints, manage viral incidents, and navigate confrontations with political stakeholders, all while safeguarding the institution's reputation.
This live, instructor-led training (available online or on-site) targets field operations, commercial, and institutional relations staff in public services who aim to enhance their emotional resilience and communication capabilities during high-pressure, high-visibility situations.
Upon completion of this training, participants will be able to:
Implement the ABC protocol to manage crises and public confrontations effectively.
Maintain emotional control when facing aggressive complaints or public criticism.
Utilize assertive communication strategies when dealing with hostile stakeholders.
Apply real-time de-escalation techniques.
Create a personalized action plan for managing the aftermath of incidents.
Course Format
Interactive lectures and group discussions.
Extensive practical exercises and simulations.
Case study analysis and small-group workshops.
Customization Options
To arrange a customized training session, please contact us for details.
This training is ideally suited for professionals involved in Digital Marketing and strategic planning. The program covers the fundamental concepts necessary to establish a strong presence in digital media. It provides delegates with an introduction to essential digital marketing principles, ranging from mobile and social media marketing to email marketing, PPC (Pay-Per-Click), and SEO. By the end of the course, participants will understand the critical role of analytics and effective strategy, reinforced with relevant examples.
This training is ideal for professionals focused on digital marketing and strategic planning.
The course covers the fundamental concepts required to establish a presence in China via digital channels. It explores core digital marketing topics, ranging from mobile and social media marketing to email marketing, PPC, and SEO.
Upon completion, participants will grasp the significance of analytics and effective strategy, reinforced with practical examples.
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Testimonials (1)
Found the entire two days of training very informative and educational, but the content covered on Day 2 (Social Media & Mobile Marketing, Analytics, as well as Strategy & Planning) was the most valuable to me as it relates directly to my current line of work.
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