Instructor-led live training courses in Social Media (Social Networking), delivered either online or onsite, illustrate through discussion and practical exercises how to comprehend, plan, and execute a Social Media strategy. These courses address both the business and technical dimensions of launching a successful Social Media initiative. Course topics include using Social Media Analytics to extract data from blogs and other websites, enabling a deeper understanding of customer sentiment to support more informed decision-making in areas such as marketing campaigns and customer service.
Social Media training is offered in two formats: "online live training" or "onsite live training." Online live training (also known as "remote live training") is conducted via an interactive remote desktop. Onsite live training can take place locally at the customer's premises in Nantes or at NobleProg's corporate training centers in Nantes.
NobleProg -- Your Local Training Provider
Nantes, Zenith
NobleProg Nantes, 4 rue Edith Piaf, Saint-Herblain, france, 44821
In the Parc d'Ar Mor zone, near the Zénith.
Car : from the ring road, Porte de Chézine Exit> Boulevard du Zenith > Esplanade Georges Brassens (restaurants) > Rue Edith Piaf on the right. From the N444 road (Nantes > Lorient), Exit #1 > boulevard Marcel Paul > Rue Edith Piaf at the right.
Parking Zénith P1 (free). Once parked, you can recognize the building: it's one of the tree bulding with zinc frontage.
Bicycle: free indoor parking
Public transport :
Tramway R1, Schoelcher station + 10 mn by foot through commercial center Atlantis
Tramway R1, François Mitterrand stop + bus 50, stop at Saulzaie station or bus 71, stop at the Zénith station
Tramway R3, Marcel Paul station + bus 50, Saulzaie station
Chronobus C6, Hermeland station+ bus 71, Zénith station
Bus : lignes 50 (Saulzaie station) or 71 (Zénith station)
Effectively managing crisis communication and emotional responses in the field is a vital competency for staff who represent public service organizations in direct community interactions. This program equips participants with self-regulation strategies, standardized response protocols, and assertive communication techniques to navigate complaints, viral incidents, and confrontations with political figures, all while safeguarding institutional reputation.
This instructor-led live training (available online or onsite) is designed for field operations, commercial, and institutional relations personnel within public services who seek to enhance their emotional resilience and communicative effectiveness in high-pressure, high-visibility situations.
Upon completion of this training, participants will be able to:
Implement the ABC protocol to manage crises and public confrontations effectively.
Maintain emotional stability when dealing with aggressive complaints or public criticism.
Employ assertive communication strategies when engaging with hostile stakeholders.
Execute real-time de-escalation techniques.
Create a personal action plan for managing post-incident processes.
Training Format
Interactive lectures and group discussions.
Extensive practical exercises.
Case study analysis and collaborative workshops.
Customization Options
To arrange a customized training program, please contact us.
This training is ideally suited for professionals involved in Digital Marketing and strategic planning. The program covers the fundamental concepts necessary to establish a strong presence in digital media. It provides delegates with an introduction to essential digital marketing principles, ranging from mobile and social media marketing to email marketing, PPC (Pay-Per-Click), and SEO. By the end of the course, participants will understand the critical role of analytics and effective strategy, reinforced with relevant examples.
This training is ideal for professionals focused on digital marketing and strategic planning.
The course covers the fundamental concepts required to establish a presence in China via digital channels. It explores core digital marketing topics, ranging from mobile and social media marketing to email marketing, PPC, and SEO.
Upon completion, participants will grasp the significance of analytics and effective strategy, reinforced with practical examples.
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Testimonials (1)
Found the entire two days of training very informative and educational, but the content covered on Day 2 (Social Media & Mobile Marketing, Analytics, as well as Strategy & Planning) was the most valuable to me as it relates directly to my current line of work.
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