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Course Outline
Introduction to management
Developing leadership skills in modern management
Leading a workforce
- Overview of management styles
- Selecting the appropriate management style based on team development stages
- Understanding the ideal manager profile: Analyzing one's own leadership style
- Evaluating personal strengths and weaknesses as a team leader and identifying areas for development
- Characteristics of high-performing teams
- Coordinating activities to achieve set objectives
Communication within organizations
- Fundamentals of verbal and non-verbal communication
- Personal communication styles
- Identifying communication barriers
- Effective questioning techniques
- The art of active listening
- Delivering constructive criticism
- Providing feedback
- Navigating difficult scenarios during calls
- Understanding communication networks
- Information flow models and their optimization
Conflict resolution techniques for employee teams
- Understanding the nature and types of conflict
- Identifying primary sources of conflict
- Behavioral approaches to managing conflict and conducting disputes
- Using assertive strategies and leveraging conflicts for team development
- Strategies employed in conflict situations
- Conflict management principles
- Key methods for resolving conflicts
- Managing emotions during conflicts
- Overcoming barriers to communication and conflict resolution (verbal and non-verbal)
Motivating the team through management
- Understanding motivation
- Drivers of motivation within organizations
- Types of motivation
- Principles of financial incentives
- Motivation through intangible resources
- Psychological principles of motivation
- Feedback and evaluation processes
- The role of language in motivation
Effective time management and utilization
- The time management matrix
- Controlling personal time and avoiding time thieves
- Time planning techniques
- Delegation of authority and tasks
Coaching
- Definition and application of coaching
- Participant-specific sessions
- In-depth feedback processes.
Training summary
Requirements
The course is introductory in nature and does not require any prior specialist knowledge.
14 Hours
Testimonials (2)
The person, the sound of voice, examples and the way of training and presenting
Koenig - LKQ Polska Sp. z o. o.
Course - Team Building and Management
all topics from list were addressed but trainer adapt it to the question from the group