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Course Outline

Introduction to management

Developing leadership skills in modern management

Leading a workforce

  • Overview of management styles
  • Selecting the appropriate management style based on team development stages
  • Understanding the ideal manager profile: Analyzing one's own leadership style
  • Evaluating personal strengths and weaknesses as a team leader and identifying areas for development
  • Characteristics of high-performing teams
  • Coordinating activities to achieve set objectives

Communication within organizations

  • Fundamentals of verbal and non-verbal communication
  • Personal communication styles
  • Identifying communication barriers
  • Effective questioning techniques
  • The art of active listening
  • Delivering constructive criticism
  • Providing feedback
  • Navigating difficult scenarios during calls
  • Understanding communication networks
  • Information flow models and their optimization

Conflict resolution techniques for employee teams

  • Understanding the nature and types of conflict
  • Identifying primary sources of conflict
  • Behavioral approaches to managing conflict and conducting disputes
  • Using assertive strategies and leveraging conflicts for team development
  • Strategies employed in conflict situations
  • Conflict management principles
  • Key methods for resolving conflicts
  • Managing emotions during conflicts
  • Overcoming barriers to communication and conflict resolution (verbal and non-verbal)

Motivating the team through management

  • Understanding motivation
  • Drivers of motivation within organizations
  • Types of motivation
  • Principles of financial incentives
  • Motivation through intangible resources
  • Psychological principles of motivation
  • Feedback and evaluation processes
  • The role of language in motivation

Effective time management and utilization

  • The time management matrix
  • Controlling personal time and avoiding time thieves
  • Time planning techniques
  • Delegation of authority and tasks

Coaching

  • Definition and application of coaching
  • Participant-specific sessions
  • In-depth feedback processes.

Training summary

Requirements

The course is introductory in nature and does not require any prior specialist knowledge.

 14 Hours

Number of participants


Price per participant

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