Course Outline
Leadership vs. Management
- Examining the parallels and distinctions between leadership and management; exploring the attributes of a great leader
- Identifying the qualities that define an exceptional manager
- Analyzing various management styles
- Understanding the organizational climate
- Aligning management approaches with the organizational environment
Building High-Performing Teams
- Defining what constitutes an effective team
- Reviewing the stages of team development
- Exploring how managers can positively influence team evolution
Performance Management
- Establishing clear objectives
- Monitoring and guiding individual performance
- Utilizing coaching to enhance results
- The art of effective delegation
- Leveraging feedback as a tool for performance improvement
Driving Organizational Change
- Understanding why initiatives succeed or fail
- Applying the nine core principles of change
- Managing the emotional responses to change
- Addressing resistance and recognizing its potential benefits
Effective Negotiation
- Communication techniques in negotiation settings
- The value of delivering compelling presentations
- Exploring diverse negotiation strategies
- Evaluating and comparing different approaches
- Cultivating rapport with stakeholders
- Mastering the three-phase negotiation process
Conflict Resolution
- Identifying root causes of conflict
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Navigating the phases of conflict handling
- Analyzing the nature of the conflict
- Understanding all parties' positions
- Facilitating resolution
- Applying Kilmann’s Five Modes of Conflict Handling
- Bridging gaps to restore harmony
Testimonials (6)
Nice atmosphere with the group and the trainer. David was very accessible and shared many interesting anecdotes.
Vincent - Wakam
Course - Management and Team Development
Trainer is friendly and knowledgeable about tge subject. Trainer is profesional.
Johannes Grobler - Frederick Farms Ltd
Course - Management and Team Development
Very informative and if something was difficult the trainer Simplified it
Darius - Frederick Farms Ltd
Course - Management and Team Development
The trainer was very well prepared and the training objectives were met.
Krishna Gisselle Dalen - ITPPL Services, Inc.
Course - Management and Team Development
The trainer is well-versed and has rapport with his audience.
Irish May Palmero - ITPPL Services, Inc.
Course - Management and Team Development
Trainer is very knowledgeable in this field. Learned a lot from him as his discussions were very insightful and applicable on our industry and workplace. I feel very contented towards the end.