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 Duration 7 hours

Course Outline

Leadership vs. Management

  • Examining the parallels and distinctions between leadership and management; exploring the attributes of a great leader
  • Identifying the qualities that define an exceptional manager
  • Analyzing various management styles
  • Understanding the organizational climate
  • Aligning management approaches with the organizational environment

Building High-Performing Teams

  • Defining what constitutes an effective team
  • Reviewing the stages of team development
  • Exploring how managers can positively influence team evolution

Performance Management

  • Establishing clear objectives
  • Monitoring and guiding individual performance
  • Utilizing coaching to enhance results
  • The art of effective delegation
  • Leveraging feedback as a tool for performance improvement

Driving Organizational Change

  • Understanding why initiatives succeed or fail
  • Applying the nine core principles of change
  • Managing the emotional responses to change
  • Addressing resistance and recognizing its potential benefits

Effective Negotiation

  • Communication techniques in negotiation settings
  • The value of delivering compelling presentations
  • Exploring diverse negotiation strategies
  • Evaluating and comparing different approaches
  • Cultivating rapport with stakeholders
  • Mastering the three-phase negotiation process

Conflict Resolution

  • Identifying root causes of conflict
  • Navigating the phases of conflict handling
    • Analyzing the nature of the conflict
    • Understanding all parties' positions
    • Facilitating resolution
  • Applying Kilmann’s Five Modes of Conflict Handling
  • Bridging gaps to restore harmony

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