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Course Outline

1 – Digitization and Its Impact on Contemporary Businesses:

  • Content includes but is not limited to:

1. The role of digitalization in everyday business operations.

2. Success stories in digitization, robotics, and automation.

3. Maintaining business integrity during digital transformation.

4. Reflective Activity: How can we apply this to our specific context?

2 – Application of Digitization Across Different Business Delivery Models:

  • Content includes but is not limited to:

1. Applying digitization to various business areas:

a. Training and Development

b. Human Resource Management

c. Daily Operational Delivery

d. Sales and Marketing

e. Logistics and Facilities

f. Workforce Management

2. Reflective Activity: What are our strengths in adapting digital transformation within our departments?

3 – Tools for Digitalization:

  • Content includes but is not limited to:

1. Data management and streamlining in enterprise-wide transformation

2. The Internet of Things and other automations

3. Consumer-facing approaches

4. Maximizing workforce potential in a digitally transformed delivery environment.

4 – Planning Activity

  • A 2-hour session dedicated to planning and outlining digitalization activities tailored to each participant's unit. Each proposal will be presented and critiqued, with guidance provided on how to make them more plausible and applicable.
 7 Hours

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