Stakeholder Management Training Course

Business analysis is the process of researching, understanding, and defining business needs to develop solutions that meet those needs. It is a key element in the process of managing change within an organization and designing new business solutions. Business analysis aims to ensure that technological, process, or organizational solutions align with business goals and requirements. It is crucial for ensuring the effectiveness of projects and changes within an organization by making sure that implemented solutions are accurate, feasible, and fully aligned with business needs.

This workshop is tailored for seasoned Business Analysts, Product Owners, and User Researchers aiming to master sophisticated techniques that generate tangible business value. Through practical exercises and effective tools, participants will learn to analyze intricate data, streamline processes, engage stakeholders, and convert strategy into actionable steps using OKRs. By the conclusion, attendees will possess a definitive toolkit to enhance their impact and deliver quantifiable results.

This course centers on the responsibilities of the business analyst to ensure success within Agile initiatives. Participants will learn how to collaborate effectively with the development team, the Product Owner, the Scrum Master, and customers to streamline the development process. The curriculum includes a simulated project where attendees practice handling common scenarios.

This instructor-led, live training in France (online or on-site) is aimed at beginner, intermediate, or advanced individuals who wish to use generative AI tools to support the daily work of a business analyst, including analysis, documentation, information structuring, and stakeholder communication.

Upon completion of this training, participants will be able to:

• Understand the actual capabilities and limitations of GenAI models (such as hallucinations and context windows).
• Utilize AI as an advanced tool to support thinking and analytical processes.
• Learn how to create precise requirement structures and technical documentation using AI.
• Accelerate conceptual work, ranging from hypothesis generation to drafting documentation.
• Critically evaluate the quality and substantive accuracy of AI-generated outputs.
• Gain knowledge regarding the safe and ethical use of AI tools in relation to corporate data

This instructor-led, live training (online or onsite) targets team leaders and middle managers aiming to adopt AI safely and effectively by addressing the human factors that drive success: trust, accountability, decision habits, and psychological safety.

By the conclusion of this training, participants will be able to:

• Define when to use AI and when not to (stop rules).
• Verify AI outputs with practical standards (red flags, second source).
• Set accountability and escalation triggers.
• Build team agreements and a 30-day adoption plan.

Cost-effectiveness analysis (CEA) is a systematic approach used to evaluate alternatives by analyzing the balance between the resources consumed and the results achieved.

This instructor-led, live training (available online or on-site) targets intermediate-level professionals seeking to leverage cost-effectiveness methods to facilitate informed, rational, and evidence-based decision-making across various industries.

Upon completing this course, participants will be able to:

• Formulate cost-effectiveness inquiries and establish appropriate evaluation criteria.
• Identify, categorize, and quantify the relevant costs and outcomes for different scenarios.
• Utilize analytical frameworks to compare alternatives through cost-effectiveness ratios.
• Evaluate uncertainty, validate underlying assumptions, and effectively communicate the findings of the evaluation.

Course Format

• Guided presentations enriched with real-world case studies.
• Hands-on exercises designed to reinforce analytical techniques.
• Interactive problem-solving within a guided workshop setting.

Customization Options

• Tailored versions of this training can be arranged upon request.

This instructor-led, live training, based in Ottawa but also deliverable elsewhere, is aimed at managers and leaders who wish to strengthen their ability to lead difficult conversations with clarity, confidence, and accountability.

By the end of this training, participants will be able to:

• Structure high-impact conversations
• Address tension and misalignment constructively
• Improve team trust and accountability
• Lead with clarity under pressure

In this instructor-led training, you will learn how to delegate strategically, set clear expectations, and cultivate trust within your team. Designed for mid-level managers, this course covers the barriers to delegation, practical handoff techniques, accountability structures, and trust-building practices.

This instructor-led, live training in France (online or onsite) targets beginner to intermediate participants eager to grasp the foundational principles of ICF coaching. The program covers core competencies and ethical guidelines while offering practical experience in applying coaching techniques.

Upon completion, participants will be able to:

• Grasp the ICF Core Competencies and apply them in coaching practice.
• Execute active listening, questioning, and goal-setting techniques.
• Lead meaningful and transformative coaching conversations.
• Uphold the ICF Code of Ethics in professional coaching engagements.
• Cultivate a personalized coaching style consistent with ICF principles.

Insurance in the Digital Era provides an applied overview of how digital transformation reshapes products, operations, and customer engagement in the insurance industry.

This instructor-led, live training (online or onsite) is aimed at intermediate-level insurance professionals who wish to understand and apply digital technologies, data-driven strategies, and innovation frameworks to modernize insurance offerings and operations.

By the end of this training, participants will be able to:

• Explain the role of AI, Big Data, IoT, and automation in modern insurance workflows.
• Identify InsurTech trends and how they affect the insurance ecosystem.
• Design customer-centric strategies enabled by digital tools and data insights.
• Apply data-driven approaches to risk management and decision making.
• Develop an innovation and change management approach suitable for insurers.
• Assess real-world case studies and translate lessons into local initiatives.

Format of the Course also allows for the evaluation of participants.

• Interactive lecture and discussion.
• Case study analysis and group workshops.
• Practical exercises and action planning for participants’ organizations.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

Requirements Engineering (RE) is a fundamental discipline in software and systems development, dedicated to identifying, documenting, and managing stakeholder needs and constraints to ensure project success.

This instructor-led, live training (available online or onsite) is designed for intermediate-level professionals aiming to deepen their understanding of practical Requirements Engineering while preparing for the IREB CPRE – Foundation Level certification exam.

After completing this training, participants will be able to:

• Comprehend and apply the core concepts and terminology outlined in the IREB CPRE Foundation syllabus.
• Identify and elicit requirements using effective and context-appropriate techniques.
• Model, document, and validate requirements for real-world projects.
• Manage requirements changes, traceability, and prioritization throughout the project lifecycle.
• Leverage Requirements Engineering tools and best practices to improve communication and project outcomes.
• Be fully prepared to take and pass the IREB CPRE – Foundation Level certification exam.

Format of the Course also allows for the evaluation of participants.

• Interactive lecture and discussion.
• Case-based exercises and collaborative workshops.
• Exam preparation sessions and practice questions.

Course Customization Options

• Additional modules or industry-specific case studies can be added on request.

Artificial Intelligence is reshaping how organizations make decisions, operate, and structure themselves. However, embracing AI introduces fresh leadership challenges: determining when to deploy AI, integrating it into existing processes, sustaining team trust, and guaranteeing accountability and governance.

The course Leading in the Age of Artificial Intelligence aims to equip leaders with the ability to integrate AI consciously, strategically, and human-centrically. It blends practical AI applications with established models of leadership, motivation, and team management.
This is not a technical course; rather, it is a leadership program tailored for the AI era, focusing on decision-making, human dynamics, governance, and results. It ensures that AI enhances performance instead of becoming a source of fear, loss of control, or internal resistance.

Upon completing this training, participants will be able to:

• Comprehend the impact of Artificial Intelligence on leadership decisions and team management.
• Leverage AI tools to enhance decision-making, planning, and communication.
• Apply traditional leadership frameworks within AI-enabled work environments.
• Lead Human + AI teams across varying levels of maturity, autonomy, and digital literacy.
• Set objectives, metrics, and responsibilities in contexts where AI is utilized (OKR, KPI).
• Address ethical considerations, risks, and governance regarding the organizational use of Artificial Intelligence.
• Develop an action plan for the sustained, responsible, and effective adoption of AI within the organization.

Leadership involves guiding individuals and teams to achieve organizational goals while fostering trust, collaboration, and resilience. Effective leaders balance decision-making, people management, and communication skills with personal well-being.

This instructor-led, live training (online or onsite) is aimed at beginner-level to intermediate-level leaders, managers, and professionals who wish to strengthen their leadership competencies and apply them in organizational contexts.

By the end of this training, participants will be able to:

• Build leadership practices based on trust and autonomy.
• Understand people management fundamentals and the labor framework.
• Apply strategic decision-making in complex scenarios.
• Foster collaboration with a leadership perspective.
• Use assertive communication in difficult conversations.
• Practice self-management techniques and support leader well-being.

Format of the Course also allows for the evaluation of participants.

• Interactive lecture and discussion.
• Case studies and group activities.
• Practical exercises and role-playing scenarios.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

This instructor-led, live training in France (online or onsite) is aimed at organization leaders who wish to learn how to drive change within organizations by implementing effective change leadership strategies.

By the end of this training, participants will be able to:

• Understand the effect of change leadership on individuals, teams, and organizations.
• Apply planning practices to organizational change efforts.
• Effectively drive organizational change through change leadership.

This instructor-led, live training in France (online or onsite) is designed for individuals who want to understand requirements analysis and perform it efficiently and accurately using appropriate analysis techniques for their projects.

By the end of this training, participants will be able to:

• identify various types of requirements.
• understand the core concepts and activities involved in requirements analysis.
• become familiar with the requirements analysis methodology.
• leverage different requirements analysis techniques effectively.
• structure requirements to communicate efficiently with architects and developers through an iterative requirement gathering process.