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Course Outline

Understanding Artificial Intelligence

  • Defining AI: Core concepts and real-world examples
  • Categories of AI: From basic automation to machine learning
  • The impact of AI on business operations

AI and Business Process Automation

  • The role of AI in driving digital transformation
  • AI applications in accounting, HR, procurement, and customer service
  • Understanding process automation and intelligent workflows

Exploring AI Tools for Administrative Work

  • Overview of prevalent AI-based tools (chatbots, document automation, predictive analytics)
  • Leveraging AI assistants for scheduling, reporting, and communication
  • Practical demonstrations of accessible AI tools

AI in Data Management and Decision-Making

  • AI and data: How intelligent systems utilize information
  • Enhancing decision-making with AI-driven insights
  • Navigating data privacy and ethical AI usage

Integrating AI into ERP and Automation Systems

  • How AI enhances ERP functionality
  • Examples of AI integration within procurement, finance, and HR modules
  • Preparing for AI-driven digital transformation

Hands-on Practice

  • Employing AI-powered office tools for routine tasks
  • Automating simple workflows using available platforms
  • Group exercises: Identifying automation opportunities in the workplace

Best Practices and the Future of AI in Business

  • Fostering a culture of digital innovation
  • Ethical considerations and responsible AI use
  • Adapting to AI-driven changes in the workplace

Summary and Next Steps

Requirements

  • Foundational computer literacy
  • Familiarity with standard office applications (e.g., Excel, Word, email platforms)
  • A strong interest in learning how AI supports business process automation

Audience

  • Administrative staff from various departments
  • Managers and team leaders
  • Professionals aiming to understand the role of AI in daily business operations
 7 Hours

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