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Duration 7 hours
Course Outline
Introduction to Creative Problem Solving
- Exploring the nature of creativity and creative thought processes
- The impact of creativity on problem-solving, innovation, and decision-making
- Recognizing barriers to creative thinking and strategies for overcoming them
- The end-to-end creative problem-solving journey: from issue identification to solution implementation
Defining and Framing the Problem
- Distinguishing between surface symptoms and the underlying issue
- Crafting a clear, actionable problem statement
- Clarifying objectives, constraints, and desired outcomes
- Reframing problems to uncover new perspectives
Gathering and Analyzing Information
- Identifying relevant data and evidence
- Posing effective questions to deepen problem understanding
- Investigating facts, assumptions, and fundamental causes
- Structuring information to facilitate creative analysis
Identifying Root Causes
- Looking beyond symptoms to uncover underlying causes
- Utilizing the 5 Why Method
- Constructing a Fishbone (Ishikawa) Diagram
- Leveraging cause-and-effect analysis to structure complex issues
- Selecting the most significant causes for further inquiry
Generating Creative Solutions and Alternatives
- Techniques for expanding the range of ideas
- Balancing divergent and convergent thinking
- Challenging assumptions and exploring alternative viewpoints
- Applying De Bono’s Six Thinking Hats
- Developing associations and unconventional solutions
- Practical exercises based on real business or organizational challenges
Evaluating and Selecting Solutions
- Establishing criteria for idea evaluation
- Objectively comparing alternatives
- Assessing feasibility, impact, risks, and resource requirements
- Using Scatter Diagrams and other analytical tools where appropriate
- Aligning creative ideas with practical business requirements
Structured Problem Solving with the 8D Method
- Introduction to the 8D problem-solving approach
- Defining the problem and assembling an effective team
- Identifying and implementing corrective actions
- Verifying results and preventing recurrence
- Applying the method to a practical case study
From Idea to Action
- Transforming selected solutions into actionable plans
- Defining responsibilities, resources, milestones, and deadlines
- Identifying potential implementation risks
- Monitoring progress and measuring outcomes
Introduction to Design Thinking
- Understanding the principles of Design Thinking
- Empathizing with users to understand their needs
- Defining the challenge from the user's perspective
- Ideating, prototyping, and testing solutions
- Using Design Thinking to approach ambiguous and complex problems
Integrated Creative Problem-Solving Workshop
- Applying selected creative thinking and problem-solving techniques to a practical challenge
- Combining root-cause analysis, idea generation, evaluation, and action planning
- Working individually and/or in teams on trainer- or customer-provided problems
- Presenting proposed solutions and receiving feedback
Retrospective and Continuous Improvement
- Reviewing the problem-solving process and results
- Identifying what worked, what did not, and what can be improved
- Creating an improvement plan
- Using the START / STOP / CONTINUE retrospective framework
- Identifying opportunities to apply creative thinking in everyday work
Workshop Summary
- Key principles and techniques recap
- Personal action points
- Transfer of learning to current tasks and projects
- Final discussion and Q&A
Requirements
None
Audience
- Individuals seeking to deepen their understanding of creative thinking mechanisms and enhance their effectiveness
Testimonials (3)
Provided and explained very clearly a lot of foundational concepts, which fit well with the team's level of learning. The exercises were very engaging and I believe my team were comfortable and participated very well. Coordinating with the trainer as well was very seamless.
Christlan Tolentino - Canadian Blood Services
Course - Critical Thinking
the exercises and the way the trainer was explaining
Sorana Haiduc - Ness
Course - Stress Management and Prevention
SMART Goal session was the most enjoyable part of the training that helped me manage my time properly. it helps me set my goal clearer and i could really see that setting SMART Goal can relate to almost everything such as Finance, Social Life, Career and Personal Growth.
