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Duration 7 hours
Course Outline
Introduction to AI in Public Communication
- The role of ChatGPT within external communication workflows.
- Understanding capabilities and limitations when crafting public-facing messages.
- Principles of responsible and ethical communication using AI tools.
Drafting Public Notices and Announcements
- Prompting ChatGPT for policy updates, alerts, and formal statements.
- Generating varied versions for different platforms (web, print, social media).
- Ensuring factual accuracy and readiness for approval.
Social Media Messaging with ChatGPT
- Creating concise, platform-specific posts for X, LinkedIn, and Facebook.
- Refining tone and voice to align with target audiences.
- Developing campaigns featuring hashtags, calls to action, and timing strategies.
Multilingual Content and Translation Support
- Leveraging ChatGPT for rapid and accurate message translation.
- Adapting cultural tone and structure in content directed at citizens.
- Verifying translated content for readability and accessibility.
Templates and Reusable Prompts
- Developing reusable content structures for FAQ responses and updates.
- Integrating tone and style guidance into prompts.
- Utilizing examples to shape ChatGPT’s output structure.
Managing Tone, Readability, and Accessibility
- Applying plain language principles to all outputs.
- Prompting for specific tones: informative, empathetic, reassuring, etc.
- Reviewing outputs against accessibility and inclusion checklists.
Summary and Next Steps
Requirements
- Familiarity with public communication workflows or external stakeholder messaging.
- No prior experience with AI or ChatGPT is necessary.
Target Audience
- Communications officers.
- Outreach coordinators.
- PR teams.
Testimonials (1)
I got to learn more about Microsoft Copilot, something that I thought was the same as chatGPT but I got to discover more exciting options that I will forever use to make my life easy.