ChatGPT for Public Communication and Citizen Engagement Training Course

Explore how AI can revolutionize your HR processes—spanning recruitment, payroll, and learning—through practical, hands-on modules. This training equips HR professionals to leverage AI ethically and effectively, enhancing efficiency, accuracy, and the overall employee experience.

Why Participate?

• Develop practical AI skills specifically tailored for HR
• Master the automation and optimization of essential HR tasks
• Gain insights into the ethical application and risk management of AI
• Prepare your HR department for future challenges

AI policy and regulation is a rapidly evolving area that directly impacts how governments develop, adopt, and oversee artificial intelligence systems.

This instructor-led, live training (online or onsite) is aimed at public sector legal and compliance professionals with limited prior exposure to AI technologies who wish to understand regulatory developments, ethical frameworks, and policy considerations for responsible AI deployment.

By the end of this training, participants will be able to:

• Interpret key components of AI-related regulations such as the EU AI Act and GDPR.
• Assess national and international policy developments (Canada, U.S., OECD, etc.).
• Evaluate legal and ethical risks in AI procurement and use.
• Contribute to AI governance, oversight, and cross-agency alignment.

Format of the Course also allows for the evaluation of participants.

• Interactive lecture and legal case analysis.
• Regulatory comparisons and policy mapping exercises.
• Scenario-based group discussion.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

AI Programming involves the practical application of coding tools and techniques to develop intelligent systems that facilitate automation, data analysis, and the enhancement of services.

This instructor-led live training, available online or onsite, is designed for public sector professionals with limited or emerging experience in AI who support innovation, research, or operational transformation. It aims to provide practical programming skills to explore how AI tools can be constructed and applied within government workflows.

Upon completion of this training, participants will be able to:

• Grasp core AI concepts, including large language models, APIs, and intelligent automation.
• Write simple Python scripts to call AI services and process structured data.
• Create prototypes using AI for tasks such as summarization, classification, or chatbot development.
• Evaluate the risks and constraints of AI development in the public sector, including privacy, explainability, and compliance.

Course Format

• Interactive lectures and discussions.
• Hands-on exercises using Python and LLM APIs with public sector examples.
• Guided exercises focused on data analysis, content automation, and workflow prototyping.

Customization Options

• To request customized training tailored to your department's workflows or internal tools, please contact us to arrange.

Artificial Intelligence (AI) is increasingly being used to improve the efficiency, accessibility, and responsiveness of public service delivery in areas such as taxation, healthcare, immigration, and social programs.

This instructor-led, live training (online or onsite) is aimed at public service delivery professionals with limited experience in AI who wish to explore real-world applications, automation strategies, and planning considerations for incorporating AI into front-line government services.

By the end of this training, participants will be able to:

• Identify areas in their department where AI can improve public service operations.
• Understand automation tools and AI-driven decision support systems.
• Explore use cases in forecasting, language access, and citizen assistance.
• Assess ethical, operational, and citizen trust factors in AI-enabled services.

Format of the Course also allows for the evaluation of participants.

• Interactive lecture with real-life examples.
• Public sector use case walkthroughs and group discussion.
• Strategy planning exercises adapted to participants' departments.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

Artificial Intelligence (AI) introduces new dimensions of operational risk, governance challenges, and cybersecurity exposure for government agencies and departments.

This instructor-led, live training (online or onsite) is aimed at public sector IT and risk professionals with limited prior experience in AI who wish to understand how to evaluate, monitor, and secure AI systems within a government or regulatory context.

By the end of this training, participants will be able to:

• Interpret key risk concepts related to AI systems, including bias, unpredictability, and model drift.
• Apply AI-specific governance and auditing frameworks such as NIST AI RMF and ISO/IEC 42001.
• Recognize cybersecurity threats targeting AI models and data pipelines.
• Establish cross-departmental risk management plans and policy alignment for AI deployment.

Format of the Course also allows for the evaluation of participants.

• Interactive lecture and discussion of public sector use cases.
• AI governance framework exercises and policy mapping.
• Scenario-based threat modeling and risk evaluation.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

Artificial intelligence tools such as ChatGPT, Copilot, and Gemini are revolutionizing administrative workflows by enabling teams to draft content, organize meetings, handle email correspondence, and automate repetitive tasks.

This instructor-led, live training session (available online or on-site) is designed for public sector administrative professionals with little to no prior AI experience who seek to enhance daily productivity through the practical application of AI assistants and automation tools.

Upon completing this training, participants will be able to:

• Comprehend how AI tools support common administrative responsibilities.
• Utilize ChatGPT, Copilot, and Gemini to generate emails, summaries, and documents.
• Integrate AI tools with calendars, task management systems, and office software.
• Apply best practices for crafting prompts and interpreting AI-generated results.

Course Format

• Interactive lectures paired with guided demonstrations.
• Hands-on practice with real-world administrative scenarios.
• Customizable exercises tailored to the tools most relevant to participants' daily work.

Course Customization Options

• To request a customized training program for this course, please contact us to arrange.

Audio AI encompasses artificial intelligence technologies designed to interpret, analyze, generate, or interact with audio signals, such as human speech, environmental sounds, and music.

This instructor-led live training, available either online or on-site, is tailored for beginner-level professionals seeking to comprehend how AI is applied within the audio domain for business, communication, automation, and innovation.

Upon completing this training, participants will be capable of:

• Understanding the concept of Audio AI and its practical applications.
• Identifying various categories of audio AI tools, such as transcription, classification, and generation.
• Exploring business cases within customer service, security, compliance, and media sectors.
• Evaluating AI tools and services appropriate for enterprise audio applications.

Course Format

• Interactive lectures and discussions.
• Extensive exercises and practice sessions.
• Hands-on implementation in a live lab environment.

Customization Options

• For customized training requests, please contact us to make arrangements.

ChatGPT is a robust AI assistant designed to support government professionals in drafting documents, conducting research, summarizing information, and automating tasks.

This instructor-led live training, available online or onsite, is tailored for public sector employees with little to no prior experience using AI tools. The course aims to help participants apply ChatGPT effectively for government-related communications, analytical tasks, and administrative productivity.

Upon completion of this training, participants will be able to:

• Utilize ChatGPT to draft and refine government emails, memos, and reports.
• Accurately summarize policy documents, public feedback, and research findings.
• Craft effective prompts for daily administrative and analytical tasks.
• Apply fundamental privacy and compliance principles when using AI within the public sector.

Course Format

• Interactive lectures and discussions.
• Real-world use cases relevant to government operations.
• Hands-on practice with implementation and prompt engineering.

Customization Options

• To request a customized version of this training based on your department's specific workflows or policy priorities, please contact us to arrange a session.

ChatGPT is an AI-driven language model designed to support public sector teams in scaling up legislative drafting, policy composition, and document revision, while fostering clarity, regulatory compliance, and operational efficiency.

This instructor-led, live training session, available both online and onsite, targets public sector professionals who have little to no prior experience with AI. It is tailored for those responsible for drafting, editing, or reviewing legislative and policy content, aiming to help them enhance precision, clarity, and speed through the effective use of ChatGPT.

Upon completion of this training, participants will be equipped to:

• Utilize ChatGPT to draft, refine, and edit legislative or policy documents.
• Apply plain language principles and control tone by employing advanced prompting techniques.
• Generate and revise multiple document versions for stakeholder feedback or legal review.
• Ensure alignment with compliance requirements and established document structures.

Course Format

• Interactive lectures and group discussions.
• Practical application of ChatGPT in legislative and policy drafting scenarios.
• Guided exercises focusing on document structuring, tone adjustment, and legal clarity.

Customization Options

• For customized training based on your department's specific workflows or internal tools, please contact us to arrange a session.

ChatGPT serves as a robust AI assistant capable of aiding public sector teams in condensing extensive documents and producing clear, well-structured briefings for leadership or stakeholder engagement.

This instructor-led, live training (available online or onsite) is designed for government professionals who may have little to no prior experience with AI but regularly handle reports and seek to improve how they summarize, synthesize, and transform information into polished, meeting-ready formats.

Upon completion of this training, participants will be able to:

• Utilize ChatGPT to extract and summarize key insights from complex documents.
• Convert raw content into executive summaries, memos, and briefings.
• Refine summaries to ensure clarity, appropriate tone, and alignment with their intended purpose.
• Implement safe and effective prompting strategies within government reporting workflows.

Course Format

• Interactive lectures and discussions.
• Hands-on practice using ChatGPT in sample government scenarios.
• Guided exercises focused on summarization, briefing creation, and communication workflows.

Customization Options

• To request a customized training version tailored to your department's specific workflows or internal tools, please contact us to arrange.

Microsoft 365 Copilot is an AI-powered assistant embedded into familiar Microsoft tools to enhance content creation, automate routine tasks, and provide smart insights.

This instructor-led, live training (online or onsite) is aimed at public sector employees with limited or no prior experience using AI tools who wish to use Microsoft 365 Copilot to enhance communication, streamline document work, and extract insights more efficiently from data and meetings.

By the end of this training, participants will be able to:

• Leverage Copilot in Word, Excel, and Outlook to draft, analyze, and refine communications.
• Automate repetitive documentation and summarization tasks across Microsoft 365 applications.
• Derive actionable insights from meeting notes, spreadsheets, and written reports.
• Adhere to responsible use guidelines for Copilot within a public sector context.

Format of the Course also allows for the evaluation of participants.

• Interactive lecture and discussion.
• Hands-on use of Microsoft 365 Copilot in sample government scenarios.
• Guided exercises focused on communication, reporting, and meeting productivity.

Course Customization Options

• To request a customized training for this course based on your department's workflows or internal tools, please contact us to arrange.

This instructor-led, live training in France (online or onsite) is designed for advanced-level government professionals and policy experts who aim to leverage DeepSeek for data-driven governance and policy innovation.

By the end of this training, participants will be able to:

• Utilize DeepSeek AI for policy analysis and strategic decision-making.
• Automate government reports and improve data transparency.
• Apply AI-driven insights for public sector innovation.
• Enhance citizen engagement through AI-powered solutions.

This instructor-led live training in France (online or onsite) is designed for intermediate-level public sector professionals who wish to use Gemini to generate high-quality content, support research, and improve productivity through more advanced AI interactions.

By the end of this training, participants will be able to:

• Craft more effective and tailored prompts for specific use cases.
• Generate original and creative content using Gemini.
• Summarize and compare complex information with precision.
• Use Gemini for brainstorming, planning, and organizing ideas efficiently.

Artificial Intelligence (AI) is reshaping public sector operations, decision-making processes, and service delivery globally.

This instructor-led, live training (available online or onsite) is designed for public sector leaders with little to no prior background in AI who wish to understand the fundamentals of AI, assess its strategic relevance, and explore how it can be ethically and effectively adopted within government organizations.

By the end of this training, participants will be able to:

• Grasp the key concepts and terminology in artificial intelligence.
• Evaluate AI’s opportunities and risks within public sector contexts.
• Examine the ethical and regulatory considerations relevant to AI use in government.
• Develop informed perspectives for AI-related policy, procurement, and strategy.

Format of the Course also allows for the evaluation of participants.

• Interactive lecture and discussion.
• Real-world public sector case studies.
• Guided group reflection and policy exercises.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

Artificial Intelligence is rapidly establishing itself as the cornerstone of contemporary product management, fundamentally transforming how we uncover customer needs, define solutions, and make strategic decisions. Much like electricity revolutionized industry, Artificial Intelligence is reshaping the way products are built, validated, and evolved.

This instructor-led, live training (available online or onsite) is designed for Product Owners, Scrum Masters, and Agile Coaches seeking to understand how AI can enhance product ownership and strengthen decision-making capabilities.

Upon completion of this training, participants will be able to:

• Grasp the fundamentals of Artificial Intelligence and distinguish between traditional AI and Generative AI (GenAI).
• Apply the seven preferred stances of a Product Owner (including the new Orchestrator stance) and utilize AI to reinforce each stance, such as Visionary, Experimenter, or Customer Representative.
• Master effective prompting techniques and treat AI tools as intelligent collaborators with specialized skills.
• Deepen customer understanding and create AI-supported personas for hypothesis testing and discovery, while maintaining authentic customer contact.
• Develop and communicate a clear product vision using structured frameworks like the 3x3 Framework, leveraging AI to shape and visualize narratives.
• Use Generative AI tools to accelerate prototyping and hypothesis testing, such as generating mock-ups or product concepts.
• Support product decisions by using AI tools to analyze, prioritize, and evaluate features based on value, feasibility, and user impact.
• Automate or delegate routine daily tasks (emails, stakeholder management, note-taking) using AI to focus on strategic and creative work.
• Lead discussions on AI ethics, bias, and data security, ensuring responsible and sustainable AI adoption.
• Identify and design valuable AI use cases tailored to the specific product and organizational context.
• Explore and experiment with around 20 different AI tools and models — from productivity assistants and prototyping platforms to generative video, image, and coding solutions.