Course Outline
Introduction and Workshop Objectives
- Welcome address, agenda overview, and defined outcomes
- Aligning closing proficiency with organizational sales goals and core values
- Personal baseline assessment and individual goal setting for the day
Decoding Buyer Psychology
- Understanding buyer motivations, decision triggers, and risk perception
- Identifying key economic, technical, and personal decision drivers
- Mapping buyer stages to appropriate closing tactics
Structuring the Close: A Repeatable Process
- Frameworks for consistent, stage-based closing methods
- Developing checklists and recognizing readiness signals
- Adapting the process for both short and long sales cycles
Strategic Questioning and Active Listening
- High-impact closing questions and optimal timing for their use
- Active listening techniques to reveal hidden objections
- Converting responses into clear, actionable next steps
Managing Objections and Negotiation Strategies
- Categorizing objections and applying tailored response patterns
- Negotiation principles that safeguard margin and relationships
- Roleplay: Transforming objections into closing opportunities
Closing Scripts, Trial Closes, and Key Language
- Proven closing scripts and adaptable templates
- Leveraging trial closes to gauge readiness and secure micro-commitments
- Strategic wording to create urgency without applying undue pressure
Navigating Price and Value Discourse
- Framing price in terms of value and ROI for diverse buyer profiles
- Techniques for anchoring, bundling, and managing concessions
- Practice scenarios: Articulating value and addressing price objections
Follow-up, Commitments, and Post-Close Actions
- Designing follow-up cadences to sustain momentum
- Securing explicit commitments and documenting next steps
- Best practices for handover to onboarding or delivery teams
Practical Roleplay and Peer Coaching
- Paired roleplays addressing common seller and buyer archetypes
- Structured peer feedback based on observed behaviors
- Refinement cycles and coach-led demonstrations
Action Planning and Measurement
- Creating a personal 30-day closing action plan
- Selecting straightforward metrics to track closing improvements
- Preparing a management handoff for reinforcement and ongoing coaching
Summary and Next Steps
Requirements
- Foundational knowledge of the sales lifecycle and customer journey
- Prior experience interacting with prospects or clients
- Openness to engaging in roleplay exercises and accepting constructive peer feedback
Target Audience
- Sales Representatives and Account Executives
- Field Sales and Inside Sales teams
- Sales Managers and Team Leaders accountable for closing performance
Testimonials (3)
Irma was attuned to us as learners and our business needs. It was clear that she was actively listening to us from the informed feedback she then provided.
Siobhan - Raintree
Course - Digital Marketing for Software-as-a-Service (SaaS)
Responses with solutions and practical use.
Agnieszka - AIRBUS HELICOPTERS POLSKA SP. Z O.O.
Course - Google AdWords: Beginner to Advanced
Found the entire two days of training very informative and educational, but the content covered on Day 2 (Social Media & Mobile Marketing, Analytics, as well as Strategy & Planning) was the most valuable to me as it relates directly to my current line of work.