Get in Touch

Course Outline

Introduction and Workshop Objectives

  • Welcome address, agenda overview, and defined outcomes
  • Aligning closing proficiency with organizational sales goals and core values
  • Personal baseline assessment and individual goal setting for the day

Decoding Buyer Psychology

  • Understanding buyer motivations, decision triggers, and risk perception
  • Identifying key economic, technical, and personal decision drivers
  • Mapping buyer stages to appropriate closing tactics

Structuring the Close: A Repeatable Process

  • Frameworks for consistent, stage-based closing methods
  • Developing checklists and recognizing readiness signals
  • Adapting the process for both short and long sales cycles

Strategic Questioning and Active Listening

  • High-impact closing questions and optimal timing for their use
  • Active listening techniques to reveal hidden objections
  • Converting responses into clear, actionable next steps

Managing Objections and Negotiation Strategies

  • Categorizing objections and applying tailored response patterns
  • Negotiation principles that safeguard margin and relationships
  • Roleplay: Transforming objections into closing opportunities

Closing Scripts, Trial Closes, and Key Language

  • Proven closing scripts and adaptable templates
  • Leveraging trial closes to gauge readiness and secure micro-commitments
  • Strategic wording to create urgency without applying undue pressure

Navigating Price and Value Discourse

  • Framing price in terms of value and ROI for diverse buyer profiles
  • Techniques for anchoring, bundling, and managing concessions
  • Practice scenarios: Articulating value and addressing price objections

Follow-up, Commitments, and Post-Close Actions

  • Designing follow-up cadences to sustain momentum
  • Securing explicit commitments and documenting next steps
  • Best practices for handover to onboarding or delivery teams

Practical Roleplay and Peer Coaching

  • Paired roleplays addressing common seller and buyer archetypes
  • Structured peer feedback based on observed behaviors
  • Refinement cycles and coach-led demonstrations

Action Planning and Measurement

  • Creating a personal 30-day closing action plan
  • Selecting straightforward metrics to track closing improvements
  • Preparing a management handoff for reinforcement and ongoing coaching

Summary and Next Steps

Requirements

  • Foundational knowledge of the sales lifecycle and customer journey
  • Prior experience interacting with prospects or clients
  • Openness to engaging in roleplay exercises and accepting constructive peer feedback

Target Audience

  • Sales Representatives and Account Executives
  • Field Sales and Inside Sales teams
  • Sales Managers and Team Leaders accountable for closing performance
 7 Hours

Number of participants


Price per participant

Testimonials (3)

Upcoming Courses

Related Categories