Course Outline
Foundations of Assertiveness
- Defining assertiveness and distinguishing it from other communication styles
- Exploring the distinctions between passive, aggressive, passive-aggressive, and assertive behaviours
- Evaluating your unique communication approach
- Understanding the professional advantages of assertive interaction
Enhancing Confidence and Self-Awareness
- Pinpointing personal impediments to assertive expression
- Challenging limiting beliefs to bolster self-assurance
- Identifying emotional triggers and developing strategies to manage reactive responses
- Cultivating a positive and resilient mindset
Confident Communication Techniques
- Mastering the core principles of verbal and non-verbal expression
- Practising active listening and formulating impactful questions
- Articulating opinions, needs, and expectations with clarity and respect
- Declining requests professionally while preserving professional relationships
Interpersonal Dynamics and Positive Influence
- Recognising varied communication and behavioural profiles
- Tailoring your message to suit different personalities
- Establishing rapport and fostering trust
- Applying influence strategies to drive positive results
Navigating Challenging Conversations
- Preparing for and structuring difficult dialogues
- Addressing conflict in a calm and constructive manner
- Responding to criticism, complaints, or difficult behaviour with confidence
- Maintaining emotional control and professionalism under pressure
Applied Assertiveness Skills
- Exchanging constructive feedback effectively
- Facilitating negotiations that lead to mutually beneficial solutions
- Applying assertiveness tactics in meetings, presentations, and daily work interactions
- Participating in role-plays and practical exercises based on real-world workplace scenarios
Continuing Professional Development
- Reviewing personal strengths and identifying areas for growth
- Formulating a personal plan for enhancing assertiveness
- Setting SMART goals for ongoing professional progression
- Identifying opportunities to integrate new skills into your daily work environment
Requirements
There are no specific prerequisites for this course.
Testimonials (7)
I especially appreciated the instructor’s ability to give thorough, well-explained answers to questions specific to my personal situation.
HASAN TAHA URLU - Huber Turkiye
Course - Assertiveness
That she was replying to the questions and explaining everything with details, considering specific conditions and situations.
Marta Gralewska - Roche
Course - Assertiveness
Physical exercises
Ina Kantsevich - Roche
Course - Assertiveness
Exercises, tips.
Roche
Course - Assertiveness
assertiveness application
Budiman Budiman - Gamma Interactive Inc.
Course - Assertiveness
The way the trainer interact with the attendees, the way he appreciate and listen to all answers and giving positive phrases.
Ma Jerry Ann Simangan - Gamma Interactive Inc.
Course - Assertiveness
The most thrilling at the same time exciting part was the role playing part, where we need to construct ourselves on the situation given.
