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Course Outline
Module 1: Self-Awareness and Understanding Others
- Exploring the underlying drivers of human behavior
- Distinguishing between behaviors required by our professional roles and those that fall outside acceptable boundaries
- Receiving feedback: understanding how others perceive and interact with us
Module 2: Communication
- Examining our methods of communication with others
- Weighing the advantages and disadvantages of different communication media
- Defining Effective Communication and exploring strategies to achieve it
- Identifying individual thinking and learning styles and their application in daily work
Module 3: Emotional Intelligence
- The role of emotions and their subsequent consequences
- The critical importance of EQ (Emotional Quotient) compared to IQ
- Goleman’s five pillars of Emotional Intelligence:
- Self-Awareness
- Self-Regulation
- Motivation
- Empathy
- Social Skills
Module 4: Delegation
- Defining the concept of Delegation
- The key stages involved in the delegation process
Module 5: Transactional Analysis
- Understanding why we act or react in specific ways towards colleagues and clients
- Techniques for building rapport with colleagues and clients
- The value of 'True Rapport' in fostering positive interpersonal relationships
Module 6: Stakeholder Management
- Strategies for meeting stakeholder expectations
- Analyzing both internal and external stakeholder groups
Module 7: Managing Change
- The nine fundamental principles of change management
- Recognizing emotional responses to organizational change
- Addressing resistance to change and understanding its potential benefits
Module 8: Conflict Resolution
- Identifying the root causes of conflict
- The phases of conflict management:
- Analyzing the nature of the conflict
- Understanding your own and the other party’s positions
- Implementing resolution strategies
- Applying Kilmann’s Five Conflict-Handling Modes
- Techniques for bridging interpersonal gaps
21 Hours
Testimonials (2)
Training was tailored to my needs
Patricia - Embraer
Course - Influencing and Avoiding Conflict
As it was a 1:1, the personalization of the content.
