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 Duration 14 hours

Course Outline

Introduction to Communication

  • The communication process and its stages
  • The significance of verbal and nonverbal communication
  • Techniques and tools for effective communication

Principles of Effective Communication as a Key Element for Organizational Interaction

  • Self-analysis of personal communication style
  • Common communication errors
  • Identifying communication barriers
  • Stages in the development of interpersonal contact
  • Direct versus telephone communication

Communication within Organizations

  • Network communication structures within an organization
  • Information flow models and their optimization
  • Internal communication tools and responsibilities

Effective Conversations

  • Developing self-image as both sender and receiver of messages
  • Factors influencing the quality of professional interactions among staff
  • Active listening as a tool for effective communication
  • Factors that hinder hearing and understanding speech
  • The art of asking questions
  • Psychological mechanisms and techniques for influence

Building Teams and Their Impact on Cooperation

  • Stages of team development: operational principles and potential risks
  • Strategies for working through each stage
  • Identifying team roles

Conflict and Competition in Groups as a Threat to Cooperation

  • Sources and types of conflicts
  • Strategies for managing conflict
  • Competition within the team: advantages and disadvantages

Sources and types of conflicts

Harmonious relationships with others – the concept of assertive behavior

  • The definition of assertiveness
  • Understanding your rights
  • Deciding when to adopt an assertive stance
  • Types of behavior: aggressive, submissive, and assertive
  • Constructing "I" statements as the foundation for expressing opinions, judgments, and emotions assertively
  • Overcoming the fear of saying "no" – identifying internal blockers
  • Self-assertive behavior originating from internal conviction

Mutual Respect – Outcomes of Agreement and Refusal

  • The ability to deny or refuse admission
  • The skill of arguing one's position
  • Recognizing manipulation
  • Handling both negative and positive forms of criticism
  • Providing constructive feedback

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