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Duration 14 hours
Course Outline
Introduction to Communication
- The communication process and its stages
- The significance of verbal and nonverbal communication
- Techniques and tools for effective communication
Principles of Effective Communication as a Key Element for Organizational Interaction
- Self-analysis of personal communication style
- Common communication errors
- Identifying communication barriers
- Stages in the development of interpersonal contact
- Direct versus telephone communication
Communication within Organizations
- Network communication structures within an organization
- Information flow models and their optimization
- Internal communication tools and responsibilities
Effective Conversations
- Developing self-image as both sender and receiver of messages
- Factors influencing the quality of professional interactions among staff
- Active listening as a tool for effective communication
- Factors that hinder hearing and understanding speech
- The art of asking questions
- Psychological mechanisms and techniques for influence
Building Teams and Their Impact on Cooperation
- Stages of team development: operational principles and potential risks
- Strategies for working through each stage
- Identifying team roles
Conflict and Competition in Groups as a Threat to Cooperation
- Sources and types of conflicts
- Strategies for managing conflict
- Competition within the team: advantages and disadvantages
Sources and types of conflicts
Harmonious relationships with others – the concept of assertive behavior
- The definition of assertiveness
- Understanding your rights
- Deciding when to adopt an assertive stance
- Types of behavior: aggressive, submissive, and assertive
- Constructing "I" statements as the foundation for expressing opinions, judgments, and emotions assertively
- Overcoming the fear of saying "no" – identifying internal blockers
- Self-assertive behavior originating from internal conviction
Mutual Respect – Outcomes of Agreement and Refusal
- The ability to deny or refuse admission
- The skill of arguing one's position
- Recognizing manipulation
- Handling both negative and positive forms of criticism
- Providing constructive feedback
Testimonials (7)
The interaction and the food are indeed engaging.
Claudio - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness
Many exersice
Nina - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness
Role playing session
Wiyani - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness
The scenario exercises
Farizky - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness
The topic about communication
Galih - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness
Many interactive exchange
Muhammad Rizki - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness
The practical by implementing tbe theory into reality