Course Outline
Day 1
INTRODUCTION
- Background context
- Defining roles and responsibilities
- The importance of soft skills
- Understanding perception, numeracy challenges, and human behavior
- Money, metrics, and market dynamics
1. COMMUNICATION – PARADOX, PURPOSE, AND INTENTION
- Defining the purpose and intent of communication
- Educating
- Informing
- Persuading
- Key takeaways
2. KNOW YOUR AUDIENCE
- Identifying your target audience
- Understanding worldviews, perspectives, and mental models
- Navigating jargon and mixed-level audiences
- Considerations for location and national context
- Adjusting for abstraction levels
3. COMMUNICATION METHODS AND TOOLS
- Communication tools
- Screen-based text and summary techniques
- Applying the rule of three
- Using examples and analogies effectively
4. STORYTELLING
- The ubiquity of stories, cycles, and their inherent appeal
- Leveraging narratives in a professional setting
- Techniques for storytelling
- The role of non-verbal communication
- The enduring power and longevity of stories
Day 2
5. PRESENTING DATA AND INFORMATION
- Distinguishing between data and information
- Determining the appropriate level of detail
- Establishing trusted sources
- Visualization of data and information
6. INTERPRETATION OF DATA
- Awareness of confirmation bias
- Clarifying communication intent
- Understanding communication status
7. FEEDBACK
- Overview of feedback models
- Situation, Behaviour, and Impact (SBI) model
- Sandwich feedback model
- Pendleton model
- Situation, Task, Action, and Result (STAR) model
- SAID feedback model
- Strategies for receiving good feedback
- Practicing active listening
- Strategies for delivering good feedback
- Providing constructive feedback
- Key takeaways
Day 3
8. COLLABORATION
- The rationale for collaboration
- Defining collaboration
- Fostering a collaborative culture
- Key takeaways
9. COLLABORATION TOOLS
- Overview of common collaboration tools and suites
- MS SharePoint
- Google Workspace
- Atlassian
- Kahootz
- HighQ
- Criteria for selecting the right collaboration tool
10. ANALYSING YOUR COLLABORATION SKILLS
- The Johari Window model
- Conciseness
- Assertiveness
- Basic assertion
- Empathic assertion
- Consequence assertion
- Discrepancy technique
- Repetition technique
- Fogging technique
11. EMOTIONAL INTELLIGENCE AND COLLABORATION
- Self-awareness
- Self-management
- Social awareness
- Relationship management
12. PERSONAL BRANDING
- Disclosure and intent
- Building your personal brand
- Step 1: Define your objectives
- Step 2: Align with your goals
- Step 3: Identify your audience and their needs
- Step 4: Engage effectively
- Brand characteristics
13. POSITIVE ATTITUDE
- The history of Positive Mental Attitude (PMA)
- The 'can-do' mindset and confidence
- Cultivating and sustaining a PMA
- Distilled positivity
- Conclusion
14. NETWORKING
15. SUMMARY AND CONCLUSIONS
Requirements
Prerequisite Knowledge and Skills
There are no mandatory prerequisites for participants, though having some professional experience in any field is beneficial.
Target Audience
Typically, this course is suited for professionals with several years of experience; however, the content is broadly applicable across most disciplines. It is particularly valuable for specialists who frequently need to articulate complex or niche concepts to lay audiences.
Testimonials (3)
Managing difficult conversations
Kgaogelo Ratau - City Lodge Hotels
Course - Effective Communication in the Workplace
Meeting efficiency is something that's fairly "basic", but not thought about a lot and with really large implications on people/company time. Understanding these best practices and keeping them top-of-mind will be of immediate help.
Dan Moffatt - Chris Courtemanche
Course - Personal Efficiency and Managing Meetings
interaction and discussion with each other in different groups, together with some games.
