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Duration 21 hours
Course Outline
Foundation Tools
- Define clear communication objectives
- Establish a mutual understanding of roles
- Identify the most effective requirements and processes for achieving communication goals
- Recognize and leverage common ground for successful interactions
- Team Exercise
The Communication Process
- Understand the stages of communication
- Prepare your message
- Align your message with the audience
- Deliver the message effectively
- Identify barriers to communication
- Communication Exercise: Case Studies
Communication Skills
- Exercising Choice and Control
- Emotional Intelligence
- Four Key Components
- Building Trust
- Establishing Rapport
- Outcome-Focused Thinking
- Active Listening for Understanding
- Expressing Ideas Without Provoking
- Asking Questions for Specifics
- Effective Summarizing
Influencing
- Broadening Your Skill Set
- Applying an Influencing Framework
- Key Guidelines
- Understanding Personal Needs and Motivations
- Developing an Influencing Strategy
- Influencing Exercise: Planning and Practice
Challenging Situations: Understanding and Managing Conflict
- Communicating in a Non-Defensive Manner
- Communication Exercise: Real-World Scenarios
- Facilitating Team Communication
- Managing Difficult Behaviors
- Team Exercise: Navigating Difficult Situations
Summary and Action Plans
- Reviewing lessons learned and planning for ongoing development
Testimonials (7)
The active sessions.
Monica Bueno Corral - Fundacion Mon Clinic Barcelona
Course - Effective communication skills
The trainer herself I’m learning presentation by observing how she did it
Linney
Course - Effective communication skills
I like all of them because it is what I want to improve my weakness.
Sarawut
Course - Effective communication skills
Love to learn with a lot of fun, it was not make me bored
Komsan
Course - Effective communication skills
Energy and motivation of instructor
Kriengkrai Nuntago
Course - Effective communication skills
The way Bushra conducted her training. Very helpful, effective and letting people feel safe to speak.
Chris Hsu
Course - Effective communication skills
Very Interactive