Course Outline
Session 1: Fundamentals of Effective Communication
The importance of clear and concise communication
- The 7 Cs of effective communication: Clarity, Conciseness, Coherence, Correctness, Courtesy, Consideration, and Completeness
- Identifying common barriers to communication and strategies to overcome them
- Understanding the distinctions between formal and informal communication styles
Session 2: Mastering Verbal Communication
- Articulation & Pronunciation: Speaking clearly and confidently
- Pacing & Tone: Achieving a professional and engaging presence
- Active Listening: The foundation of effective conversations
- Navigating Difficult Conversations & Providing Constructive Feedback
Session 3: Business Writing Essentials
Writing with clarity, correctness, and conciseness
- Grammar and punctuation: Recognizing common errors and correcting them
- Structuring emails, reports, and business letters with professionalism
- Selecting the appropriate tone for various business situations
Session 4: Best Practices for Digital Email Communication
Professional email etiquette: Do’s and Don’ts
- Structuring emails for maximum impact and efficiency
- Managing sensitive or challenging email correspondence
- Leveraging AI and tools for grammar and tone verification
Closing & Action Plan
- Key takeaways and reflections
- Personal commitment to ongoing improvement
Training Methodologies:
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Interactive Discussions & Exercises – Engaging participants through real-world scenarios
Role-Playing & Simulations – Practicing effective verbal communication
Group Work & Peer Feedback – Learning from each other’s writing and speaking styles
Practical Writing & Editing Exercises – Hands-on experience in improving business communication
Requirements
Target Participants: Professionals aiming to enhance their verbal and written communication skills in English.
Testimonials (4)
The good relationship that was established from the outset with the trainer and the group. The trainer adapted to the team's dynamics and understood our needs perfectly. It was both super helpful and fun.
Roger Negrete - Fundacion Mon Clinic Barcelona
Course - Effective English Communication: One-Day Training Program
the teacher
Maria Tudela - Fundacion Mon Clinic Barcelona
Course - Effective English Communication: One-Day Training Program
The way Sarah conducts the course and explains things.
Maria Garcia Donday - Fundacion Mon Clinic Barcelona
Course - Effective English Communication: One-Day Training Program
Monika inspired me; She has great communication skills, communicates clearly and very direct, which I admire a lot
