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Course Outline
Foundations of Effective Communication
The value of clear and concise expression
- The 7 Cs of effective communication: Clarity, Conciseness, Coherence, Correctness, Courtesy, Consideration, and Completeness
- Recognizing typical communication barriers and strategies to resolve them
- Distinguishing between formal and informal communication styles
Excelling in Verbal Communication
- Articulation & Pronunciation: Delivering speech with clarity and assurance
- Pacing & Tone: Projecting professionalism and engagement
- Active Listening: The cornerstone of productive dialogue
- Navigating Difficult Conversations & Providing Constructive Feedback
Essentials of Business Writing
Crafting clear, accurate, and concise text
- Grammar and punctuation: Identifying and correcting frequent errors
- Professional structuring of emails, reports, and business correspondence
- Selecting the appropriate tone for various business scenarios
Best Practices for Digital Email Communication
Professional email etiquette: Guidelines and pitfalls
- Organizing emails for maximum impact and efficiency
- Managing sensitive or challenging email exchanges
- Leveraging AI and tools for grammar and tone verification
Conclusion & Action Plan
- Summary of key learning points and personal reflections
- Committing to personal development goals
Training Approaches
- Interactive Discussions & Exercises – Engaging learners through real-world scenarios
- Role-Playing & Simulations – Practicing effective oral delivery
- Collaborative Work & Peer Feedback – Learning from colleagues' writing and speaking approaches
- Practical Writing & Editing Exercises – Gaining hands-on experience in enhancing business communication
Requirements
Intended Audience: Professionals aiming to refine their verbal and written proficiency in English.
8 Hours
Testimonials (4)
The good relationship that was established from the outset with the trainer and the group. The trainer adapted to the team's dynamics and understood our needs perfectly. It was both super helpful and fun.
Roger Negrete - Fundacion Mon Clinic Barcelona
Course - Effective English Communication: One-Day Training Program
the teacher
Maria Tudela - Fundacion Mon Clinic Barcelona
Course - Effective English Communication: One-Day Training Program
The way Sarah conducts the course and explains things.
Maria Garcia Donday - Fundacion Mon Clinic Barcelona
Course - Effective English Communication: One-Day Training Program
Monika inspired me; She has great communication skills, communicates clearly and very direct, which I admire a lot
