Course Outline
Module 1: Foundations & Governance \u2013 Copilot in the Sales Workflow
- Key productivity enhancements: Identifying where Copilot saves significant time versus areas requiring human judgment
- Understanding limitations, recognizing hallucinations, and rigorously verifying AI-generated content
- Data privacy, GDPR compliance, and enterprise data governance (securing sensitive customer information and confidentiality)
Module 2: Pre-Meeting Mastery & Account Intelligence
- Prospect & industry research: Rapid context extraction and competitive analysis
- Automated conversation summarization: Processing lengthy email threads in Outlook and historical Microsoft Teams chats
- Creating pre-call briefs, discovery question frameworks, and strategic talking points
Module 3: High-Impact Client Communication & Proposal Drafting
- Drafting compelling follow-up emails, responses to inbound requests, and objection-handling scripts in Outlook
- Expediting proposal creation in Word: Ensuring seamless alignment with corporate templates and branding guidelines
- Calibrating tone of voice, negotiation styles, and dynamic personalization at scale
Module 4: Teams Meeting Intelligence \u2013 From Conversation to Action
- Real-time meeting support: Catching up on missed context without disrupting the client interaction
- Automated meeting notes: Recording decisions, objections, pricing discussions, and action items
- Immediate post-meeting documentation: Generating tailored internal summaries for the team and polished recaps for the client
Module 5: Sales Data Analysis & Pipeline Tracking in Excel
- Conversational data exploration: Posing natural-language questions regarding pipeline status, deal stages, and conversion metrics
- Individual and team performance monitoring: Pinpointing pipeline bottlenecks and high-performing segments
- Producing executive summaries, trend forecasts, and board-ready reporting charts
Module 6: Hands-On Production Workshop - Real-World Sales Scenarios
- Interactive case studies grounded in actual deal pipelines and routine sales tasks
- Guided prompt-engineering session: Developing, testing, and refining role-specific prompt chains
- Individual deliverables: Each participant creates their personal "Day-to-Day Copilot Playbook"
Module 7: Team Prompt Repository
- Developing and standardizing a shared team prompt library (including sales templates, objection-handling scripts, and briefing cards)
- Actionable rollout plan: Strategies for immediate implementation to secure ROI
- Open Q&A session, individual troubleshooting, and course reflection
Requirements
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Basic to intermediate proficiency with standard Microsoft 365 applications (Outlook, Word, Teams, and Excel).
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An active Microsoft 365 Copilot license assigned to the participant's enterprise account (strongly recommended for practical exercises).
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Regular involvement in sales activities, account management, lead qualification, or sales reporting.
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No prior coding, prompt engineering, or advanced technical background is necessary.
Target Audience
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B2B Sales Representatives, Account Executives, and Business Development Representatives
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Key Account Managers and Customer Success Specialists managing frequent client correspondence and complex accounts
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Sales Directors, Team Leads, and Commercial Managers looking to optimize team operations and conduct data analysis on sales pipelines
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Bid & Proposal Specialists responsible for developing offers, pitches, and custom sales presentations
Testimonials (2)
Everything is possible :-)
Sandra Bardewyck - Media Carrier Solutions GmbH
Course - Microsoft 365 Copilot: AI Productivity Across Word, Excel, PowerPoint, Outlook, and Teams
i already have some reports that i know, i will use some of the prompts that looked at today