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 Duration 7 hours

Course Outline

Module 1: Foundations & Governance \u2013 Copilot in the Sales Workflow

  • Key productivity enhancements: Identifying where Copilot saves significant time versus areas requiring human judgment
  • Understanding limitations, recognizing hallucinations, and rigorously verifying AI-generated content
  • Data privacy, GDPR compliance, and enterprise data governance (securing sensitive customer information and confidentiality)

Module 2: Pre-Meeting Mastery & Account Intelligence

  • Prospect & industry research: Rapid context extraction and competitive analysis
  • Automated conversation summarization: Processing lengthy email threads in Outlook and historical Microsoft Teams chats
  • Creating pre-call briefs, discovery question frameworks, and strategic talking points

Module 3: High-Impact Client Communication & Proposal Drafting

  • Drafting compelling follow-up emails, responses to inbound requests, and objection-handling scripts in Outlook
  • Expediting proposal creation in Word: Ensuring seamless alignment with corporate templates and branding guidelines
  • Calibrating tone of voice, negotiation styles, and dynamic personalization at scale

Module 4: Teams Meeting Intelligence \u2013 From Conversation to Action

  • Real-time meeting support: Catching up on missed context without disrupting the client interaction
  • Automated meeting notes: Recording decisions, objections, pricing discussions, and action items
  • Immediate post-meeting documentation: Generating tailored internal summaries for the team and polished recaps for the client

Module 5: Sales Data Analysis & Pipeline Tracking in Excel 

  • Conversational data exploration: Posing natural-language questions regarding pipeline status, deal stages, and conversion metrics
  • Individual and team performance monitoring: Pinpointing pipeline bottlenecks and high-performing segments
  • Producing executive summaries, trend forecasts, and board-ready reporting charts

Module 6: Hands-On Production Workshop - Real-World Sales Scenarios

  • Interactive case studies grounded in actual deal pipelines and routine sales tasks
  • Guided prompt-engineering session: Developing, testing, and refining role-specific prompt chains
  • Individual deliverables: Each participant creates their personal "Day-to-Day Copilot Playbook"

Module 7: Team Prompt Repository

  • Developing and standardizing a shared team prompt library (including sales templates, objection-handling scripts, and briefing cards)
  • Actionable rollout plan: Strategies for immediate implementation to secure ROI
  • Open Q&A session, individual troubleshooting, and course reflection

Requirements

  • Basic to intermediate proficiency with standard Microsoft 365 applications (Outlook, Word, Teams, and Excel).

  • An active Microsoft 365 Copilot license assigned to the participant's enterprise account (strongly recommended for practical exercises).

  • Regular involvement in sales activities, account management, lead qualification, or sales reporting.

  • No prior coding, prompt engineering, or advanced technical background is necessary.

Target Audience

  • B2B Sales Representatives, Account Executives, and Business Development Representatives

  • Key Account Managers and Customer Success Specialists managing frequent client correspondence and complex accounts

  • Sales Directors, Team Leads, and Commercial Managers looking to optimize team operations and conduct data analysis on sales pipelines

  • Bid & Proposal Specialists responsible for developing offers, pitches, and custom sales presentations

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