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Duration 16 hours
Course Outline
1. Foundations of Lean Thinking (2 hours)
- Defining Lean: origins and historical evolution
- Core Lean concepts: Value, Flow, Pull, and Perfection
- Recognizing types of waste (muda) in service industries
2. Applying Lean to Requirements and Project Management (4 hours)
- Capturing the Voice of the Customer (VOC)
- Strategic prioritization methods: MoSCoW, WSJF, and the Effort-Impact Matrix
- Implementing A3 Project Thinking: structure and practical use
- Differentiating Lean, Agile, and Six Sigma
3. Lean Kanban Systems (4 hours)
- Core components and fundamentals of the Kanban framework
- Effective board management strategies
- Managing Pull systems and Work In Progress (WIP) limits
- Key flow metrics: Lead Time, Cycle Time, and Takt Time
4. Lean in Operational Processes (4 hours)
- Value Stream Mapping (VSM) techniques
- Pinpointing waste within banking workflows
- Applying KAIKAKU for radical improvement
5. Advanced Lean Tools (2 hours)
- Conducting GEMBA walks
- Driving KAIZEN initiatives
- Root cause analysis using Ishikawa diagrams and the 5 Whys
- Implementing POKA-YOKE error-proofing
Conclusion and Action Planning
Requirements
- A solid grasp of fundamental project management concepts
- Practical experience with process workflows in commercial or banking settings
- Prior familiarity with Agile or Lean frameworks
Target Audience
- Process managers and business analysts
- Project leaders within the banking and financial services sectors
- Specialists focused on requirement elicitation and continuous process improvement
Testimonials (4)
The training was practical and straight forward
Mutu Bengui - EMIS - Empresa Interbancaria de Servicos, S.A
Course - Agile Product Management - Growth Marketing
workshops, practical cases
Joanna Nowak - LKQ Polska Sp. z o. o.
Course - Introduction to Agile Testing
Friendly, plenty of breaks to think about what we have learnt and lovely guy.
Leanne - Welsh Revenue Authority
Course - Agile Business Analysis
I really enjoyed the mix of practical with theory. The trainer was also exteremly knowledgable and answered all our questions perfectly