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 Duration 16 hours

Course Outline

1. Foundations of Lean Thinking (2 hours)

  • Defining Lean: origins and historical evolution
  • Core Lean concepts: Value, Flow, Pull, and Perfection
  • Recognizing types of waste (muda) in service industries

2. Applying Lean to Requirements and Project Management (4 hours)

  • Capturing the Voice of the Customer (VOC)
  • Strategic prioritization methods: MoSCoW, WSJF, and the Effort-Impact Matrix
  • Implementing A3 Project Thinking: structure and practical use
  • Differentiating Lean, Agile, and Six Sigma

3. Lean Kanban Systems (4 hours)

  • Core components and fundamentals of the Kanban framework
  • Effective board management strategies
  • Managing Pull systems and Work In Progress (WIP) limits
  • Key flow metrics: Lead Time, Cycle Time, and Takt Time

4. Lean in Operational Processes (4 hours)

  • Value Stream Mapping (VSM) techniques
  • Pinpointing waste within banking workflows
  • Applying KAIKAKU for radical improvement

5. Advanced Lean Tools (2 hours)

  • Conducting GEMBA walks
  • Driving KAIZEN initiatives
  • Root cause analysis using Ishikawa diagrams and the 5 Whys
  • Implementing POKA-YOKE error-proofing

Conclusion and Action Planning

Requirements

  • A solid grasp of fundamental project management concepts
  • Practical experience with process workflows in commercial or banking settings
  • Prior familiarity with Agile or Lean frameworks

Target Audience

  • Process managers and business analysts
  • Project leaders within the banking and financial services sectors
  • Specialists focused on requirement elicitation and continuous process improvement

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