Customer Relationship Management (CRM) Training in Lille

This live, instructor-led training in Lille explores the fundamental principles and practical techniques of Dynamics 365 F&O. It empowers developers and support staff to cultivate hands-on expertise in customizing ERP features, facilitating system integrations, and sustaining solutions within a professional operational context.

This live, instructor-led program in Lille delves into the fundamental concepts and practical applications of Microsoft Dynamics 365 Customer Service. It empowers intermediate users to configure case automation, deploy omnichannel tools, and craft personalized support journeys.

This instructor-led live training in Lille (online or onsite) is aimed at beginner to intermediate treasury and finance professionals who wish to reinforce their knowledge, improve report generation, and maximize the use of Dynamics 365 for financial operations.

By the end of this training, participants will be able to:

• Navigate and customize the Dynamics 365 Finance and Operations interface.
• Generate and analyze financial reports efficiently.
• Manage treasury functions, including cash flow and bank reconciliations.
• Enhance financial workflows for better operational efficiency.

This instructor-led, live training in Lille (online or onsite) is aimed at beginner-level to intermediate-level participants who wish to enhance their customer service operations using Dynamics 365 Customer Service.

By the end of this training, participants will be able to:

• Understand the core features and functionalities of Dynamics 365 Customer Service.
• Set up and configure the D365 Customer Service environment.
• Manage customer interactions and cases efficiently.
• Utilize analytics to improve service delivery.
• Integrate Dynamics 365 Customer Service with other Microsoft applications.

This instructor-led live training in Lille (available online or onsite) is designed for sales professionals ranging from beginner to intermediate levels who aim to use Salesforce to manage leads, opportunities, accounts, and customer interactions, thereby increasing deal closure rates and improving sales performance.

By the end of this training, participants will be able to:

• Navigate the Salesforce Sales Cloud interface confidently.
• Manage leads, contacts, accounts, and opportunities.
• Use Salesforce tools to streamline workflows and track performance.
• Leverage reports and dashboards to gain insights into the sales pipeline.

This instructor-led training in Lille is tailored for intermediate to advanced developers seeking to master Odoo's Python backend and OWL frontend. The course involves building advanced modules, customizing POS and Barcode systems, and integrating APIs through live coding exercises in a practical environment.

This instructor-led, live training in Lille (online or onsite) targets intermediate to advanced participants seeking to optimize customer care operations using AI and automation, while equipping their teams with the latest tools and strategies.

Upon completion of this training, participants will be able to:

• Grasp the latest trends in customer care and customer success.
• Harness AI and automation to enhance customer satisfaction and reduce workloads.
• Streamline sales workflows and customer engagement through advanced automation.
• Train teams remotely on modern tools and strategies for customer success and sales.
• Develop scalable solutions to elevate customer experiences and fuel revenue growth.

This instructor-led, live training in Lille (online or onsite) is aimed at beginner-level to intermediate-level participants who wish to gain a comprehensive understanding of Dynamics 365 Sales and effectively use the platform to enhance their sales operations.

By the end of this training, participants will be able to:

• Understand the core features and functionalities of Dynamics 365 Sales.
• Set up and configure the D365 Sales environment.
• Manage customer relationships and sales processes using D365 Sales.
• Utilize data and analytics to drive sales decisions.
• Integrate Dynamics 365 Sales with other Microsoft applications.

This instructor-led, live training in Lille (online or onsite) is aimed at intermediate-level marketing analysts and professionals who wish to refresh and enhance their Pardot skills, focusing on advanced reporting, dashboards, and engagement strategies.

By the end of this training, participants will be able to:

• Optimize Pardot for advanced email marketing and engagement tactics.
• Master the creation and analysis of reports and dashboards.
• Enhance prospect assignment strategies and engagement programs.
• Lever Pardot’s dynamic content and custom redirects for better campaign performance.

This instructor-led, live training in Lille (online or onsite) is designed for beginners to intermediate users aiming to leverage the MS Dynamics 365 Sales Insights module to adopt smarter sales strategies and boost customer engagement.

Upon completion of this training, participants will be able to:

• Grasp the features and advantages of the Sales Insights module.
• Apply AI-driven analytics to improve sales outcomes.
• Customize and configure the module to meet specific business requirements.
• Utilize insights for lead scoring, assessing relationship health, and managing the sales pipeline.
• Integrate Sales Insights with other Dynamics 365 modules and third-party solutions.

This instructor-led live training in Lille (online or onsite) is designed for beginner-level managers who wish to use Monday.com to manage and automate databases and workflows for multiple departments.

By the end of this training, participants will be able to:

• Automate databases and workflows for multiple departments (sales, marketing, HR, etc.).
• Integrate WhatsApp using an external API to maintain communication with customers or internal teams.
• Manage statuses and workflows for any area and optimize operations using automation.
• Fully utilize Monday’s WorkManagement, CRM, and WorkForms modules for maximum efficiency.

This instructor-led, live training in Lille (online or onsite) is aimed at intermediate-level professionals who wish to implement and manage the Odoo Inventory module efficiently across a central warehouse and multiple secondary locations, with strong emphasis on traceability and scalability.

By the end of this training, participants will be able to:

• Configure and manage a multi-location warehouse structure in Odoo.
• Track internal product movements and optimize transfers between warehouses.
• Record and trace purchase orders through reception and distribution.
• Enable and manage serial number and lot-based traceability.
• Design a scalable and well-organized inventory system aligned with best practices.

This instructor-led live session, offered Lille (online or onsite), is designed for beginner-level sales staff and administrators who want to proficiently use and administer Salesforce Sales Cloud and its administrative features.

By the conclusion of this training, participants will be capable of:

• Navigating and utilizing Salesforce Sales Cloud effectively.
• Managing leads, accounts, contacts, opportunities, and cases.
• Generating reports and dashboards for sales insights.
• Implementing automation and workflow rules in Salesforce.
• Customizing security settings and managing user access.
• Integrating Salesforce with Power BI, Tableau, and other tools for real-time data analysis.

This instructor-led, live training in Lille (online or onsite) is aimed at intermediate-level participants who wish to understand the configuration, management, and customization of Odoo modules to support business operations.

By the end of this training, participants will be able to:

• Configure and customize the Project and Planning modules to streamline task and resource management.
• Set up and manage Sales and Accounting modules, including Analytics Accounting Plan, to enhance financial tracking and reporting.
• Administer the Employee and Contact modules for improved HR and CRM processes.
• Leverage the Settings module to implement system-wide customizations and integrations.
• Optimize Odoo's functionality to align with organizational needs.

This instructor-led, live training in Lille (online or onsite) targets beginner-level project managers who wish to utilize OpenText Exstream v16 to effectively design, implement, and manage personalized customer communications.

By the end of this training, participants will be able to:

• Understand the architecture and components of OpenText Exstream v16.
• Learn to administer, operate, and deploy Exstream applications effectively.
• Design and create personalized customer communications with Exstream Design Manager.
• Navigate the OpenText Support Portal for resources, software, and ticket management.

This instructor-led, live training in Lille (online or onsite) is aimed at intermediate-level developers who wish to learn how to design, develop, and deploy responsive and dynamic email templates tailored for various Salesforce marketing campaigns.

By the end of this training, participants will be able to:

• Use HTML5 and CSS3 to design and develop responsive, accessible, and interactive email templates that are optimized for performance across various devices and email clients within the Salesforce ecosystem.
• Leverage Salesforce data to create personalized email experiences.
• Test, deploy, and analyze email campaigns within Salesforce, including the use of analytics to inform decisions and optimize future campaigns for better performance and higher engagement.

This instructor-led, live training in Lille (online or onsite) is designed for business analysts who wish to utilize HubSpot's services to manage the product life cycle.

By the end of this training, participants will be able to:

• Understand the stages of the product life cycle.
• Use HubSpot to optimize and manage the product life cycle.
• Know when to apply the product life cycle in business operations.

This instructor-led, live training in Lille (online or onsite) is aimed at intermediate-level accountants who wish to optimize their accounting processes using the features of the Odoo accounting module.

Upon completion of this training, participants will be able to:

• Master accounts payable and receivable management features, including automation, customization, and optimization within Odoo.
• Leverage Odoo's advanced reporting tools to create custom financial reports, dashboards, and analyses that support strategic decision-making.
• Configure and manage multiple tax rates, jurisdictions, and budgetary controls effectively within Odoo.
• Establish best practices for managing sensitive financial data, setting up user permissions, and adhering to audit requirements.

This instructor-led live training, delivered in Lille (online or onsite), is designed for consultants aiming to acquire intermediate-level skills in managing Peoplesoft applications.

By the end of this training, participants will be able to:

• Grasp Peoplesoft concepts and architecture.
• Configure and manage server domains.
• Trace, troubleshoot, and optimize Peoplesoft system performance.

This instructor-led, live training in Lille (online or onsite) is designed for intermediate-level marketing professionals seeking to acquire the skills and knowledge necessary to effectively leverage Salesforce Marketing Cloud for robust digital marketing and customer engagement.

Upon completion of this training, participants will be able to:

• Grasp the features, functionalities, and architecture of Salesforce Marketing Cloud.
• Learn to create, manage, and optimize email, social, mobile, and advertising campaigns using Marketing Cloud.
• Manage data within Marketing Cloud, build segmented audiences, and apply data-driven insights for targeted marketing initiatives.

This instructor-led live training in Lille (online or onsite) is tailored for business analysts seeking to optimize marketing and sales processes using Microsoft Dynamics 365.

Upon completing this training, participants will be able to:

• Use various modules in Microsoft Dynamics 365 to manage process flows.
• Integrate the Power Platform into Microsoft Dynamics 365.
• Structure different common data models such as records, segment charts, and more.
• Automate processes with Microsoft Flow integration.

This instructor-led, live training in Lille (online or onsite) is aimed at marketers who wish to create and optimize a sales and marketing process with HubSpot CRM.

By the end of this training, participants will be able to:

• Use HubSpot meeting tools to schedule meetings.
• Optimize business operations with HubSpot CRM.
• Create full-featured dashboards and reports for data analysis.
• Automate the sales and marketing workflow.

This live, instructor-led training session in Lille (delivered online or onsite) targets intermediate customer experience analysts and marketing operations professionals. It focuses on utilizing Dynamics 365 Customer Insights to consolidate customer data and execute targeted, compliant customer journeys.

By the conclusion of the training, participants will have the capability to connect and unify data sources, generate segments and measures, develop and deploy journeys, and monitor performance to troubleshoot outcomes.

In this instructor-led live training Lille (online or onsite), participants will learn how to use Odoo and begin developing for their organizations.

By the end of this training, participants will be able to:

• Install and configure Odoo.
• Understand the fundamentals of Odoo.
• Create their own Odoo module.
• Integrate third-party tools to Odoo.
• Maximize the usage of Odoo's features.

This instructor-led, live training in Lille (online or onsite) is aimed at infrastructure engineers, system administrators, and security and support staff who wish to deploy, secure, integrate, administer, and support Odoo 18 Community Edition in production on-premise environments.

This instructor-led live training in Lille (online or onsite) is designed for end-users who wish to use Odoo to enhance their business operations.

Upon completion of this training, participants will be able to:

• Understand how to implement an Odoo CRM system within their organization.
• Plan, analyze, and map business functions and processes to Odoo features.
• Integrate Odoo with other third-party tools and applications.

This instructor-led live training in Lille (offered online or onsite) is designed for web developers who want to create real-time applications using Salesforce Development.

By the end of this training, participants will be able to:

• Build real-time applications using the Apex programming language.
• Create test classes with Apex to improve code coverage in Salesforce.
• Develop and utilize REST and SOAP web services using Apex.

This instructor-led live training in Lille (online or on-site) is designed for marketing staff, sales staff, and customer service representatives who wish to learn how to set up, manage, and monitor Salesforce and its capabilities to better serve their customers.

By the end of this training, participants will be able to:

• Set up their Salesforce account to manage profile, track activities, customize views and layout, and personalize settings.
• Use Salesforce features and tools to attract, attain, and service existing and potential customers.
• Create reports and dashboards to generate useful analytics and insights for the business.

This instructor-led, live training in Lille (online or onsite) is targeted at administrators who wish to use Salesforce Lightning to create web applications.

By the end of this training, participants will be able to:

• Build responsive applications with Salesforce Lightning.
• Develop applications with little to no code.
• Create a Lightning application from scratch.