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Duration 7 hours
Course Outline
Sensitivity in Professional Settings
- Defining sensitivity and respect within a professional context
- The influence of language, tone, and body language
- Acknowledging cultural, individual, and societal differences
Identifying and Mitigating Unconscious Bias
- The origins of bias and its effect on decision-making processes
- Recognizing microaggressions and unintended offensive behaviors
- Strategies to minimize bias and ensure equitable treatment
Empathy and Emotional Intelligence
- Understanding the perspectives and emotional states of others
- Practicing active listening and empathetic dialogue
- Utilizing empathy to bolster trust and teamwork
Navigating Sensitive Situations
- Addressing conflicts or grievances constructively
- Preserving professionalism during high-pressure moments
- Transforming challenging conversations into learning opportunities
Cultivating an Inclusive Culture
- Fostering an atmosphere of respect, transparency, and shared accountability
- Encouraging inclusive behaviors in daily operations
- The role of leadership in exemplifying sensitivity
Application and Reflective Practice
- Scenario-based activities focusing on delicate workplace issues
- Collective reflection and exchange of insights
- Developing a personal roadmap for implementing sensitivity principles
Recap and Future Actions
- Reviewing essential concepts and practical techniques
- Committing to ongoing mindfulness and mutual respect
- Strategies for sustaining long-term inclusivity in the workplace
Requirements
- Professional experience in team-based or client-facing roles
- A willingness to engage in self-reflection and group discussions
- No previous training in diversity or inclusion is necessary
Target Audience
- Staff and team leaders dedicated to fostering respect and inclusion in the workplace
- Managers seeking to cultivate empathy and awareness among their teams
- Organizations committed to enhancing a culture of sensitivity and mutual understanding
Testimonials (3)
Managing difficult conversations
Kgaogelo Ratau - City Lodge Hotels
Course - Effective Communication in the Workplace
Meeting efficiency is something that's fairly "basic", but not thought about a lot and with really large implications on people/company time. Understanding these best practices and keeping them top-of-mind will be of immediate help.
Dan Moffatt - Chris Courtemanche
Course - Personal Efficiency and Managing Meetings
interaction and discussion with each other in different groups, together with some games.