Management Training in Poitiers

This course provides an overview of emerging recruitment methodologies and potential assessment techniques that are currently transforming contemporary HR practices. Blending theoretical foundations with practical case studies, it empowers organizations to refine their hiring strategies, foster greater diversity, and pinpoint high-potential talent.

This instructor-led live training (available online or onsite) is designed for intermediate-level HR professionals and managers seeking to modernize their recruitment approaches and effectively assess candidate potential through innovative tools and techniques.

Upon completion of this training, participants will be capable of:

• Grasping current trends in recruitment and talent assessment.
• Developing job profiles grounded in competencies and skill balance.
• Utilizing new recruitment channels and sourcing strategies.
• Employing contemporary candidate evaluation tools and methods.
• Executing effective and inclusive interview processes.
• Recognizing and mitigating recruitment biases.
• Integrating best practices observed in leading organizations.

Course Format

• Interactive lectures and discussions.
• Case studies and role-playing exercises.
• Practical application of recruitment tools and techniques.

Customization Options

• For a customized training session on this topic, please contact us to arrange.

Strategic Human Capital Planning represents a systematic method for harmonizing people management with corporate strategy via metrics, talent mapping, and competency-focused development.

This instructor-led live training, available either online or onsite, is designed for HR professionals and organizational leaders seeking to create strategies that optimize human capital management and align it with company objectives.

Upon completion of this training, participants will be equipped to:

• Grasp the core principles of strategic human capital planning.
• Create and evaluate talent management indicators and KPIs.
• Utilize talent mapping techniques for workforce growth.
• Formulate succession and competency-based management strategies.

Course Format

• Interactive lectures and discussions.
• Case studies and hands-on exercises.
• Application of frameworks to real-world HR challenges.

Customization Options

• To request a customized version of this course, please get in touch to arrange it.

This instructor-led, live training in Poitiers (online or onsite) is designed for beginner-level participants who wish to gain foundational knowledge and practical skills to handle key human resources (HR) functions such as addressing staff concerns, managing performance, and navigating disciplinary processes.

By the end of this training, participants will be able to:

• Understand the core functions and responsibilities of HR management.
• Handle employee complaints with professionalism and empathy.
• Implement effective performance management strategies.
• Conduct fair and legally compliant disciplinary actions.
• Address common HR issues with confidence and consistency.

This instructor-led, live training in Poitiers (online or onsite) targets beginner to intermediate participants eager to grasp the foundational principles of ICF coaching. The program covers core competencies and ethical guidelines while offering practical experience in applying coaching techniques.

Upon completion, participants will be able to:

• Grasp the ICF Core Competencies and apply them in coaching practice.
• Execute active listening, questioning, and goal-setting techniques.
• Lead meaningful and transformative coaching conversations.
• Uphold the ICF Code of Ethics in professional coaching engagements.
• Cultivate a personalized coaching style consistent with ICF principles.

Planning and Risk Assessment provides a structured methodology for identifying, evaluating, and mitigating potential risks within projects and operations.

This instructor-led live training, available online or on-site, is designed for beginner to intermediate-level professionals seeking to enhance their ability to plan effectively and manage risks in project or operational contexts.

Upon completion of this training, participants will be able to:

• Grasp the core principles and processes of effective planning.
• Identify and assess potential risks across various scenarios.
• Develop and execute strategies for risk mitigation.
• Integrate risk assessment activities into the broader project lifecycle.

Course Format

• Interactive lectures and group discussions.
• Collaborative exercises and scenario-based practice.
• Practical application through real-world case studies.

Customization Options

• For those seeking a tailored training experience, please contact us to arrange a customized session.

This instructor-led live training in Poitiers (online or onsite) is designed for HR professionals and managers at the beginner level who seek to acquire foundational knowledge on using AI to optimize HR processes, elevate employee experiences, and make data-driven strategic choices.

Upon completion of this training, participants will be equipped to:

• Grasp the potential and practical applications of AI in HR management.
• Discover methods to optimize HR workflows using AI tools.
• Improve employee experience through AI-centric strategies.
• Apply AI insights to formulate strategic HR decisions.

This instructor-led, live training in Poitiers (online or onsite) is designed for intermediate-level finance and accounting professionals who wish to effectively manage, value, and audit fixed assets in compliance with accounting standards and regulations.

By the end of this training, participants will be able to:

• Understand the lifecycle and classification of fixed assets.
• Apply local and international accounting standards in asset valuation and depreciation.
• Manage fixed assets with proper controls, tools, and procedures.
• Comply with legal and tax frameworks relevant to asset management and reporting.

This instructor-led, live training in Poitiers (online or onsite) is designed for finance and asset management professionals at intermediate to advanced levels who aim to optimize asset tracking, control, and compliance with International Financial Reporting Standards (IFRS).

Upon completion of this training, participants will be capable of:

• Classifying and configuring fixed assets in accordance with IFRS regulations.
• Managing the creation, acquisition, and capitalization of assets.
• Implementing control measures for effective asset tracking and monitoring.
• Applying appropriate depreciation and amortization methods.
• Efficiently processing asset movements, transfers, and disposals.
• Ensuring compliance with financial reporting and audit standards.

This instructor-led, live training in Poitiers (online or on-site) is aimed at beginner-level HR professionals who wish to understand and implement optimized HR processes that align with fast-paced, agile environments, and leverage automation and data-driven strategies for better decision-making.

By the end of this training, participants will be able to:

• Design and implement efficient HR processes that align with the fast-paced, agile tech environment.
• Streamline core HR processes and leverage automation tools.
• Ensure alignment of HR strategies with business objectives to support scalability and continuous improvement.

This instructor-led, live training (online or onsite) is aimed at intermediate-level safety professionals and operational managers who wish to enhance their ability to investigate incidents, identify systemic weaknesses, and design effective corrective and preventive actions.

This instructor-led, live training in Poitiers (online or onsite) is designed for intermediate-level quality managers and healthcare administrators who wish to master the key concepts, tools, and techniques essential for quality auditing in healthcare. The course aims to help participants pass certification exams and effectively apply quality management principles within their organizations.

Upon completion of this training, participants will be able to:

• Understand the principles and practices of quality auditing in healthcare.
• Develop and implement effective quality management systems.
• Conduct comprehensive audits and analyze audit data.
• Prepare for and pass the CMQ/OE and ASQ certification exams.
• Apply ethical principles and regulatory requirements in quality auditing.

This instructor-led, live training in Poitiers (online or onsite) is designed for beginner-level HR professionals seeking to learn how to design and enhance employee experiences that address the unique challenges of tech environments, from recruitment to retention.

By the end of this training, participants will be able to:

• Design impactful employee journeys, from recruitment to retention, tailored to the unique challenges of tech environments.
• Learn strategies for fostering engagement, inclusion, and continuous development in the tech workforce.

Managing Challenging Clients and Resolving Conflicts to Boost Customer Satisfaction is a thorough program designed to enhance communication, empathy, and conflict management capabilities among professionals interacting with clients.

This live, instructor-led training (available online or in-person) targets intermediate-level professionals seeking to effectively manage difficult clients, resolve disputes constructively, and elevate customer satisfaction through structured follow-up and evaluation practices.

Upon completion of this training, participants will be equipped to:

• Pinpoint the underlying causes of client dissatisfaction and conflict scenarios.
• Utilize emotional intelligence principles and communication tactics to alleviate tension.
• Address customer complaints efficiently while maintaining strong business relationships.
• Perform service evaluations and deploy customer satisfaction surveys to gauge progress.

Course Format

• Interactive lectures and discussions.
• Role-playing exercises, simulations, and real-world case studies.
• Practical exercises focused on communication and conflict resolution techniques.

Customization Options

• For requests for customized training for this course, please contact us to arrange.

Kaizen is a methodology focused on ongoing, incremental enhancements that boost productivity, quality, and workplace culture.

This instructor-led live training (available online or onsite) targets intermediate professionals who want to implement Kaizen principles, tools, and behaviors within their teams and daily operations.

Upon completing this course, participants will be able to:

• Describe the core principles and mindset behind Kaizen.
• Distinguish between continuous improvement and reactive problem-solving.
• Utilize essential Kaizen tools such as the 5 Whys, Ishikawa diagrams, and the PDCA cycle.
• Foster engagement, communication, and recognition to reinforce a culture of improvement.

Course Format

• Facilitated discussions and guided explanations.
• Team-based activities and hands-on practice with tools.
• Concise, practical demonstrations using real-world scenarios.

Customization Options

• This course can be tailored to address specific operational challenges or team goals upon request.

The 'Leadership for Directors and Board Members' course is designed to enhance the leadership and governance competencies of directors and board members.

This instructor-led, live training (available online or on-site) targets directors, executives, and board members who aim to develop strong leadership, governance, and decision-making skills at the board level.

Upon completion of this training, participants will be able to:

• Grasp the legal, ethical, and strategic duties associated with the role of directors and board members.
• Utilize principles of effective governance to boost organizational performance.
• Promote efficient communication and collaboration within the boardroom.
• Handle crises and manage risks at the executive level.

Course Format

• Interactive lectures and facilitated discussions.
• Case studies and role-playing exercises.
• Group activities and scenario-based analysis.

Customization Options

• For customized training arrangements for this course, please contact us.

Leadership involves guiding individuals and teams to achieve organizational goals while fostering trust, collaboration, and resilience. Effective leaders balance decision-making, people management, and communication skills with personal well-being.

This instructor-led, live training (online or onsite) is aimed at beginner-level to intermediate-level leaders, managers, and professionals who wish to strengthen their leadership competencies and apply them in organizational contexts.

By the end of this training, participants will be able to:

• Build leadership practices based on trust and autonomy.
• Understand people management fundamentals and the labor framework.
• Apply strategic decision-making in complex scenarios.
• Foster collaboration with a leadership perspective.
• Use assertive communication in difficult conversations.
• Practice self-management techniques and support leader well-being.

Format of the Course also allows for the evaluation of participants.

• Interactive lecture and discussion.
• Case studies and group activities.
• Practical exercises and role-playing scenarios.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

This instructor-led, live training in Poitiers (online or onsite) targets intermediate-level internal auditors looking to enhance their audit effectiveness through the application of structured RCA techniques.

By the end of this training, participants will be able to:

• Understand RCA methodologies and their role in internal auditing.
• Identify and analyze the root causes of audit findings.
• Apply RCA tools such as the 5 Whys, Fishbone Diagram, and Failure Mode and Effects Analysis (FMEA).
• Develop corrective and preventive action plans based on RCA findings.
• Integrate RCA into the internal audit process to improve risk management.

The Business Impact Analysis (BIA) is a structured methodology designed to identify and evaluate the criticality of organizational processes in the event of disruptions.

This consulting engagement targets operational and administrative leaders who aim to map, analyze, and document business processes to strengthen continuity and resilience.

Upon completion of this engagement, the organization will be able to:

• Identify critical processes across Finance, Supply Chain, and Quality areas.
• Assess operational, financial, legal, and reputational impacts resulting from disruptions.
• Define recovery priorities (RTO and RPO) for critical processes.
• Develop a process criticality matrix and provide recommendations for continuity planning.

Engagement Format

• Kick-off and scoping sessions.
• Workshops conducted with process owners.
• Analysis of real-world cases and data collection.
• Group sessions to construct causal and impact diagrams.
• Drafting and presentation of the BIA report.

Evaluation Criteria

• Active participation in workshops and data collection (20%).
• Contribution to impact analysis and scenario discussions (40%).
• Validation and feedback on the draft BIA report (40%).

Customization Options for the Engagement

• To request adjustments to the scope of this engagement, please contact us to arrange.

Kaizen represents a structured methodology for continuous improvement, emphasizing small, incremental changes that eliminate waste, enhance quality, and boost efficiency.

This instructor-led live training, available both online and on-site, is designed for beginner to intermediate professionals seeking to apply Kaizen principles across various departments. The goal is to strengthen process discipline, improve communication, eliminate waste, and increase staff engagement.

Upon completing this training, participants will be equipped to:

• Grasp the core principles of Kaizen and its connection to Lean methodologies.
• Utilize tools such as 5S, root cause analysis, and visual management to address inefficiencies.
• Cultivate a culture centered on structured problem-solving and collaborative improvements.
• Execute Kaizen initiatives across critical operational and support functions.

Course Format

• Interactive lectures and discussions.
• Extensive exercises and practice sessions.
• Hands-on implementation within a live-lab or workshop setting.

Customization Options

• For customized training requests, please contact us to arrange your schedule.

This instructor-led, live training in Poitiers (available online or onsite) is designed for intermediate to advanced-level board members and directors seeking to enhance their leadership, governance, and decision-making skills.

By the end of this training, participants will be able to:

• Comprehend the core responsibilities and legal obligations of a director.
• Create robust governance structures and foster positive boardroom dynamics.
• Boost strategic decision-making and risk management proficiency.
• Elevate communication, leadership, and ethical decision-making at the board level.

This instructor-led, live training in Poitiers (online or onsite) is aimed at organization leaders who wish to learn how to drive change within organizations by implementing effective change leadership strategies.

By the end of this training, participants will be able to:

• Understand the effect of change leadership on individuals, teams, and organizations.
• Apply planning practices to organizational change efforts.
• Effectively drive organizational change through change leadership.

This instructor-led live training, held in Poitiers (online or onsite), is tailored for intermediate-level professionals aiming to develop a systematic approach to identifying, analyzing, and resolving issues through RCA methodologies.

By the conclusion of this training, participants will be able to:

• Understand the fundamental concepts of RCA and continuous improvement cycles.
• Apply diverse RCA tools to identify the root causes of problems.
• Develop and implement effective problem-solving strategies.
• Integrate RCA into organizational improvement and prevention efforts.

This instructor-led live training in Poitiers (online or onsite) is designed for beginner-level SAP consultants aiming to gain practical experience and develop a thorough understanding of the Employee Central module.

By the conclusion of this training, participants will be able to:

• Demonstrate in-depth knowledge of the SuccessFactors Employee Central module.
• Understand and configure essential module components, including provisioning, security, and data management.
• Perform basic and complex support and maintenance configurations.

This instructor-led, live training in Poitiers (online or onsite) targets beginner-level quality control professionals eager to master the fundamentals of Statistical Process Control (SPC) and apply them in real-world scenarios.

By the conclusion of this training, participants will be able to:

• Grasp the essential principles of Statistical Process Control (SPC).
• Utilize basic SPC instruments such as control charts, histograms, Pareto charts, and scatter diagrams to monitor process performance.
• Generate and interpret diverse types of control charts for variable and attribute data to detect and analyze process variations.
• Calculate and interpret process capability indices.

Introduction

Everyone plays a role in serving customers. Delivering exceptional customer service is essential, as it fosters loyalty and creates opportunities for repeat business.

The Customer Care Service course explores various customer types and strategies to serve them more effectively, helping participants enhance their own professional capabilities. Attendees will develop a robust skill set covering face-to-face interactions, telephone techniques, handling challenging customers, and driving return business.

Objectives

As everyone serves customers in some capacity, providing positive service and cultivating repeat business opportunities is vital.

This Customer Care Services course is designed to empower individuals and improve their performance. Participants will gain the foundational skills and knowledge necessary for frontline staff to manage customer contacts via phone, email, and in-person interactions. The curriculum covers telephone techniques for difficult situations and strategies for successfully generating return business.

Training Benefits

• Identify and meet customer expectations
• Communicate effectively with customers
• Manage customer perceptions
• Deal with different types of customers
• Respond effectively to in-person and telephone customer contacts
• Write effective emails and letters
• Manage stress
• Course Discussions and Exercise
• Stimulating exercises are provided throughout the session, allowing participants to sharpen their problem solving techniques and to improve their Customer Care Service skills and mindset. This course is designed to accommodate a broad range of customer service and fulfillment environments

This instructor-led, live training in Poitiers (online or on-site) is designed for professionals at beginner, intermediate, or advanced levels who wish to find, attract, and engage with international candidates.

By the end of this training, participants will be able to:

• Understand cultural differences
• Grasp legal and regulatory aspects
• Apply global employer branding principles
• Gain access to global talent pools and recruitment channels

This instructor-led, live training in Poitiers (online or onsite) is aimed at beginner-level / intermediate-level / advanced-level professionals who wish to identify, attract, and engage with top international talents. 

Upon completion of this training, participants will be able to:

• Perform proactive sourcing versus reactive recruitment.
• Differentiate between LinkedIn Standard and LinkedIn Recruiter.
• Master Boolean search techniques.
• Sell the opportunity to candidates and partner effectively with hiring managers.

This instructor-led, live training in Poitiers (online or onsite) is aimed at beginner-level / intermediate-level / advanced-level professionals who wish to discover, learn and transform into a today's top leaders; or companies who wish to train their managers to become today's top leaders.

By the end of this training, participants will be able to:

• Evaluate their Leadership Style
• Explore the Modern Leadership Prototype
• Examine the Responsibilities of a Leader
• Enhance their Leadership Skills
• Serve as a Role Model

This instructor-led, live training in Poitiers (online or onsite) is aimed at beginner-level / intermediate-level / advanced-level professionals who wish to attract top international candidates with minimal effort.

By the end of this training, participants will be able to:

• Go From a Briefing Call to a SAM
• Design Modern and Catchy Job Descriptions
• Apply Employer Branding & EVP Strategies
• Post Single or Multiple Job ADs
• Receive a Tailored Long-List

This highly interactive course combines individual and group discussions with practical skills exercises, empowering participants to exchange ideas and enhance their proficiency.

Target Audience

Individuals seeking to improve their assertiveness capabilities.

Course Aim

The program is designed to boost confidence and strengthen participants' ability to communicate with assurance and assertiveness towards both colleagues and customers.

Learning Objectives

Upon completion of the program, participants will be able to:

• Identify and overcome obstacles to assertive behavior.
• Recognize behavioral patterns in themselves and others, and apply effective management strategies.
• Communicate efficiently with diverse audiences to secure mutually beneficial outcomes wherever feasible.
• Navigate and manage challenging situations with effectiveness.

This instructor-led live training (online or onsite) is aimed at team leaders and middle managers who wish to adopt AI safely and effectively by addressing the human factors that drive success: trust, accountability, decision habits, and psychological safety.

By the end of this training, participants will be able to:

• Define when to use AI and when not to (stop rules).
• Verify AI outputs using practical standards (red flags, secondary sources).
• Establish accountability measures and escalation triggers.
• Build team agreements and a 30-day adoption plan.

Finance / Management

By the end of the course, delegates will be able to:

• Recognize the importance of managing one's own behavior before attempting to influence the behavior of others
• Comprehend the strengths and limitations of the various communication channels available
• Effectively manage their internal and external customers and stakeholders

Course Format

The session will feature a highly interactive mix of the following elements:

• Facilitated Discussions
• Slide Presentations
• Practical Exercises
• Case Studies

This instructor-led, live training in Poitiers (online or onsite) is aimed at HR personnel, store managers, and operations supervisors who wish to use competency-based interviewing techniques to identify ideal candidates, design effective screening processes, and balance rigor with inclusivity to attract a broader talent pool.

This instructor-led, live training, based in Ottawa but also deliverable elsewhere, is aimed at managers and leaders who wish to strengthen their ability to lead difficult conversations with clarity, confidence, and accountability.

By the end of this training, participants will be able to:

• Structure high-impact conversations
• Address tension and misalignment constructively
• Improve team trust and accountability
• Lead with clarity under pressure

This instructor-led, live training in Poitiers (online or onsite) is designed for current CTOs and aspiring CTOs, such as technical directors or managers, who aim to gain the technical and managerial perspective required to be an effective CTO.

By the end of this training, participants will be able to:

• Recruit and lead a vibrant and innovative technical team.
• Efficiently adopt and manage the technology necessary to develop great products.
• Apply useful techniques and strategies for managing products and projects.
• Scale the company business and move it in the right direction.

In this instructor-led training, you will learn how to delegate strategically, set clear expectations, and cultivate trust within your team. Designed for mid-level managers, this course covers the barriers to delegation, practical handoff techniques, accountability structures, and trust-building practices.

Audience

• Their colleagues
• Their bosses
• Their internal and external customers and stakeholders

Format of the course

The course will be a highly-interactive combination of:

• Facilitated Discussions
• Slide Presentations
• Exercises and
• Case Studies

By the end of the course, delegates will be able to:

• Understand conflict and its effect on ourselves and others
• Define assertive and non-assertive behaviours
• Appreciate the need for self-management before managing others
• Develop capability in engaging conflict assertively
• Build confidence through demonstrations and practical simulations

"High-Impact Communication Skills," is designed to equip participants with the essential tools for clear, confident, and influential communication. In today's business environment, the ability to convey ideas effectively is paramount. This training addresses two of the most critical aspects of professional communication: mastering interpersonal skills and delivering powerful public presentations.

The program takes a holistic approach, beginning with foundational communication principles and then moving to a dedicated module on overcoming the fear of public speaking. Participants will then learn practical, actionable techniques to structure and deliver compelling presentations. The entire learning experience is underpinned by the principles of Emotional Intelligence, empowering participants to communicate with greater empathy, awareness, and impact.

By the end of this training, participants will be able to:

• Apply practical techniques for clearer, more empathetic, and objective interpersonal communication.
• Implement proven strategies to manage public speaking anxiety and project confidence.
• Structure a compelling presentation with a clear opening, logical flow, and memorable conclusion.
• Deliver presentations in an engaging manner, utilizing effective body language and vocal variety.
• Identify the core principles of Emotional Intelligence and use them to build stronger professional relationships.
• Develop a personal action plan to continue fostering their communication and presentation skills

Overview

Regulators worldwide are increasingly tying the level of risk assumed by banks to the capital they must maintain, while financial institutions are progressively adopting risk-based management models. As banks, their products, regulatory frameworks, and global markets grow more complex, effective risk management faces escalating challenges. A critical insight from the banking crisis of the past five years is that risks are deeply interconnected; to manage them efficiently, banks must comprehensively understand these interactions.

Key features of this course include:

• an overview of current risk-based regulatory frameworks
• a comprehensive examination of the principal risks confronting banks
• industry best practices for implementing an enterprise-wide approach to integrating risk management
• the application of governance techniques to foster an organizational culture where every member actively manages risks in alignment with strategic objectives
• an analysis of future challenges for risk managers

The course extensively utilizes case studies designed to explore, examine, and reinforce the concepts and ideas presented over the five days. Historical events within the banking sector are referenced throughout to illustrate failures in risk management and to highlight potential actions that could have mitigated losses.

Objectives

This course aims to assist bank management in developing an appropriate integrated strategy for navigating the complex and evolving risks and regulations of today’s international banking landscape. Specifically, it seeks to provide senior management with a deep understanding of:

• significant risks within the financial industry and key international risk regulations
• strategies for managing assets and liabilities to maximize returns
• the interplay between different risk types and how banks employ an integrated management approach
• corporate governance principles and best practices for balancing diverse stakeholder interests
• methods for cultivating a risk governance culture to minimize unnecessary risk-taking

Who should attend this seminar

This course is designed for those new to integrated risk management, senior managers responsible for strategic risk, or professionals seeking to deepen their knowledge of enterprise risk management. It is particularly beneficial for:

• Board-level bank management
• Senior executives
• Senior risk managers and analysts
• Senior directors and risk managers responsible for strategic risk
• Internal auditors
• Regulatory and compliance staff
• Treasury professionals
• Asset and liability managers and analysts
• Regulators and supervisory professionals
• Suppliers and consultants to the banking and risk management sectors
• Corporate and risk governance managers

Kaizen methodology reshapes how organizations approach daily operations through systematic continuous improvement. This training examines proven total quality control methods, East-West management contrasts, problem-solving techniques, and labor relations strategies while exploring frameworks for transforming corporate culture and supplier partnerships. Participants leave equipped to identify inefficiencies, design lean workflows, and cultivate a culture of ongoing optimization.

Artificial Intelligence is reshaping how organizations make decisions, operate, and structure themselves. However, embracing AI introduces fresh leadership challenges: determining when to deploy AI, integrating it into existing processes, sustaining team trust, and guaranteeing accountability and governance.

The course Leading in the Age of Artificial Intelligence aims to equip leaders with the ability to integrate AI consciously, strategically, and human-centrically. It blends practical AI applications with established models of leadership, motivation, and team management.
This is not a technical course; rather, it is a leadership program tailored for the AI era, focusing on decision-making, human dynamics, governance, and results. It ensures that AI enhances performance instead of becoming a source of fear, loss of control, or internal resistance.

Upon completing this training, participants will be able to:

• Comprehend the impact of Artificial Intelligence on leadership decisions and team management.
• Leverage AI tools to enhance decision-making, planning, and communication.
• Apply traditional leadership frameworks within AI-enabled work environments.
• Lead Human + AI teams across varying levels of maturity, autonomy, and digital literacy.
• Set objectives, metrics, and responsibilities in contexts where AI is utilized (OKR, KPI).
• Address ethical considerations, risks, and governance regarding the organizational use of Artificial Intelligence.
• Develop an action plan for the sustained, responsible, and effective adoption of AI within the organization.

Contemporary organizations are increasingly acknowledging that neurodiversity is not an anomaly but a natural component of the population—approximately 1 in 7 individuals function in ways classified as neurodiverse. This reality implies that most modern teams consist of individuals with distinct approaches to thinking, learning, communicating, and acting. For leaders, this diversity represents more than just a challenge; it is a significant opportunity for professional development.

Target Audience

Managers and Team Leaders who need to be fully aware of the issues surrounding the management and development of their staff (direct and indirect reports)

Course Format

The course will be a highly-interactive combination of:

• Facilitated Discussions
• Slide Presentations
• Exercises and Case Studies

By the end of the course, delegates will be able to:

• Understand the different skills required for Managing and for Leading
• Develop their team in the most-effective way
• Explain how best to deliver Change in their part of the organisation
• Manage staff performance better
• Successfully negotiate their preferred solutions
• Explain how to deal with the difficult situations they may encounter in the office

This instructor-led live training in Poitiers, available online or on-site, is designed for managers and executives who want to implement the necessary tools, skills, and methodologies to manage remote teams effectively.

By the end of this training, participants will be able to:

• Examine the principles, structures, and key components of remote leadership to successfully transition to a remote work model.
• Foster trust, shared objectives, a positive culture, and collaboration to build an efficient and productive remote team.
• Leverage existing technologies and tools to enhance virtual communication and cooperation.
• Apply goal-setting and project management techniques to evaluate and monitor the performance of remote teams.

The primary objective of this program is to shift the audit process from a reactive "finding" approach to a proactive "prevention" strategy. By mastering Root Cause Analysis, the Internal Audit team can specifically target the elimination of recurring findings. This ensures that once a weakness is identified, the recommendations provide a permanent solution, safeguarding the company's operational efficiency and financial integrity.

Choosing not to implement structured RCA creates a high-risk environment:

• Financial Erosion: Unresolved root causes in financial processes lead to cumulative leakages that increase over time.
• Resource Wastage: Auditors spend 40% more time re-auditing the same failed controls instead of focusing on new strategic risks.
• Diminished Authority: Repeatedly reporting the same issues weakens the Audit Division's influence with senior management and auditees.

Overview

This intensive five-day program is designed to help participants enhance their strategic thinking, planning, and management capabilities, including the tactical and operational competencies required for successful execution in high-pressure environments. The curriculum addresses critical topics such as conflict resolution, change management, leadership qualities, and team motivation. Through interactive case studies and industry-specific examples, participants are encouraged to exchange experiences and challenges to develop practical, actionable solutions that can be immediately applied in their professional contexts.

The primary goal of this program is to empower executives with the skills necessary to analyze the business landscape, identify profitable opportunities, and formulate strategies to gain a competitive edge in an increasingly competitive market. Additionally, the program offers insights into leadership best practices and behaviors, strengthening executives' ability to navigate the complexities and uncertainties associated with managing high-performance organizations.

Learning Objectives

Upon completion of this course, participants will be able to:

• Identify the primary challenges faced by an organization;
• Explain various approaches to organizational development planning;
• Analyze the current business environment and its influencing factors;
• Assess resources both internal and external to the organization;
• Describe different approaches to managing strategy and its role within the business plan;
• Evaluate alternative development strategies to recommend those best suited to the company's needs;
• Apply a deeper understanding of strategic development plans;
• Objectively discuss the risks, benefits, and costs of implementing a new strategy, including managing team conflict;
• Define approaches to managing identified risks;
• Analyze the potential positive and negative impacts on the organization resulting from the new strategy;
• Design policies, systems, and processes to successfully implement emergent strategic plans;
• Outline the key steps in change management;

Who Should Attend

• Product/Service Managers
• Newly appointed and established Managers and Team Leaders
• Heads of Operations
• Senior Bank Managers
• Human Resource Managers
• Operations Managers
• Marketing Managers

Methodology
The course comprises facilitated workshops supplemented by case studies derived from published real-life examples and practical experience. Attendees will also have opportunities to work in small groups to synthesize ideas and strategies, applying the material to their own organizations or departments. Open forum discussions will serve as a key component of the learning process.

This instructor-led, live training in Poitiers (online or onsite) for beginner, intermediate, and advanced levels addresses the difficulty of transforming passive or resistant observers into active, supportive partners through systematic analysis and psychological insight.

In complex business environments, project success rarely depends solely on technical execution; it relies on the support of those involved. The primary challenge in Stakeholder Management is navigating the "web of influence"—recognizing that different parties have competing priorities, varying levels of power, and subjective definitions of success. Without proactive management, projects often face "hidden blockers," sudden shifts in support, or communication breakdowns. 

By the end of this training, participants will be able to:

• Identify stakeholders,
• Analyze their influence and expectations,
• Select appropriate communication strategies,
• Handle conflicts of interest,
• Build long-term relationships. 

This training program has been designed for investors, business owners, directors, managers, executives, and analysts seeking to develop their strategic planning capabilities. It is not intended for academic purposes but rather to help participants start realizing their professional goals today.

The course emphasizes strategic planning for businesses where flexibility and continuous learning are paramount. The primary focus is on corporate and investment strategy, illustrated through current real-world examples. Each participant will have the opportunity to create a strategic plan and learn how to implement it effectively in practice.

Our services are delivered online to clients worldwide in collaboration with a growing international partner network. Our transformational 10-week, group-based learning programs are designed to inspire and empower managers, and are hosted by expert facilitators and coaches, conveniently delivered online within the normal flow of work…

By the end of this training, participants will have nurtured the following skills:

EMOTIONAL INTELLIGENCE
Teams are only as strong as the human relationships that exist between people.

COACHING
Essential skills for leaders to be influential and get the best from their people.

LEADERSHIP
Management is about task and process. Leadership is about people and growth.

CULTURE
Sustained engagement builds the habits and norms of a high-performing team.

TEAMS
A group of individuals is not a team. Good leaders build great teams.

This instructor-led, live training in Poitiers (online or onsite) is aimed at managers, supervisors, and technical professionals transitioning into leadership roles who wish to use structured leadership frameworks and communication tools to strengthen authority, delegation, and team performance in growing organizations.

By the end of this training, participants will be able to:

• Define and apply clear leadership authority and accountability within their scope.
• Delegate tasks and outcomes effectively while maintaining performance oversight.
• Conduct structured, direct, and constructive performance conversations.
• Communicate expectations clearly to improve engagement and cross-functional alignment.