Soft Skills Training in Nantes

This guided, live training session (online or in-person) is designed for office managers at the beginner level who want to acquire knowledge and skills in filing strategies and documentation control.

Upon completion of this training, participants will be able to:

• Grasp the principles behind effective filing systems.
• Master techniques for managing and controlling both physical and digital documents.
• Build skills in creating, maintaining, and archiving records.
• Apply best practices in documentation control to enhance organizational efficiency.

This instructor-led, live training in Nantes (online or onsite) is designed for beginner-level professionals who wish to explore fundamental ethical theories, develop ethical decision-making skills, and understand the role of protocol in upholding integrity and professionalism.

By the end of this training, participants will be able to:

• Understand fundamental ethical theories and principles.
• Develop skills for ethical decision-making.
• Recognize the significance of protocol in professional settings.
• Learn to navigate ethical dilemmas and conflicts of interest.
• Understand the role of ethics and protocol in different industries.

This instructor-led, live training in Nantes (online or on-site) targets participants at all levels, including employees, team leaders, and HR professionals, who seek to understand workplace harassment, prevent it, and foster an inclusive and respectful workplace culture.

By the end of this training, participants will be able to:

• Understand what constitutes workplace harassment and its various forms.
• Identify behaviors that contribute to a respectful workplace.
• Respond effectively to harassment incidents.
• Recognize the legal and organizational policies surrounding harassment prevention.
• Promote a positive, inclusive, and respectful workplace culture.

This instructor-led live training in Nantes (online or onsite) is designed for hospitality staff at the beginner to intermediate level who wish to refine their skills to deliver exceptional service.

By the end of this training, participants will be able to:

• Acquire comprehensive knowledge and practical skills in formal etiquette, with a focus on hosting, dining, and service delivery.
• Comprehend serving protocols and the underlying principles, allowing staff to implement these standards effectively.
• Elevate customer service quality while enhancing communication and interpersonal abilities for superior guest engagement.
• Navigate diverse cultural norms and sensitivities, ensuring all guests receive respectful and suitable service.
• Address unforeseen circumstances and guest inquiries with professionalism and efficiency.

In this instructor-led, live training in Nantes, participants will learn how to prepare and deliver a convincing PowerPoint presentation. From technical preparation to skillful delivery, each essential point is covered in this interactive workshop.

By the end of this training, participants will be able to:

• Apply the right mindset for delivering a powerful and convincing presentation.
• Practice effective communication techniques to enhance a presentation.
• Prepare PowerPoint slides that complement and strengthen a presentation.
• Create a connection with the audience that facilitates trust and enables the sale of an idea, proposal, product or service.

This instructor-led, live training in Nantes (online or in-person) is designed for beginner-level team leaders and managers who wish to understand and leverage personality profiles to build stronger team cohesion, enhance communication, and manage team dynamics effectively.

By the end of this training, participants will be able to:

• Strengthen team cohesion through understanding and leveraging different personality types.
• Manage diverse personalities effectively.
• Enhance team communication and conflict management.
• Foster psychological safety and team identity.

This instructor-led, live training in Nantes (online or onsite) is aimed at beginner-level to intermediate-level subject-matter experts (SMEs) who wish to transition into instructor roles and improve their ability to train others effectively.

By the end of this training, participants will be able to:

• Understand how adult learning occurs and apply appropriate instructional methods.
• Organize training sessions effectively using structured planning techniques.
• Enhance communication skills for better knowledge transfer.
• Engage multi-generational audiences with customized training approaches.
• Develop workshops with clear objectives, dynamic content, and interactive teaching methods.
• Handle challenging training situations and difficult learners with confidence.
• Prepare, practice, and deliver impactful training sessions.

This instructor-led, live training in Nantes (online or on-site) is designed for professionals and managers at the beginner to intermediate levels who wish to strengthen their critical thinking, decision-making, and problem-solving skills in both personal and professional settings.

Upon completion of this training, participants will be able to:

• Identify biases and logical fallacies in reasoning.
• Apply critical thinking techniques to real-world scenarios.
• Improve decision-making processes through structured analysis.
• Enhance problem-solving strategies for complex situations.

This instructor-led, live training in Nantes (online or onsite) is designed for team leaders and members who wish to utilize PRISM Brain Mapping to uncover the strengths, needs, and motivators of team members, and to learn how to manage diversity more effectively.

By the end of this training, participants will be able to:

• Enhance mutual understanding among team members by gaining deeper insight into their behavioral preferences, communication styles, strengths, needs, and work motivators.
• Identify team strengths and learn how to leverage them to boost efficiency in achieving goals.
• Develop solutions for cooperation challenges, enabling the team to work more effectively.
• Boost job satisfaction for team members by analyzing how each can better utilize their strengths and potential while minimizing workplace stress factors.
• Manage diversity more effectively within the team and achieve better task-person alignment by discovering team members' strengths, preferences, and motivators, and by discussing individual employee reports.
• Gain a deeper understanding of the leader's management style by exploring their leadership profile and its impact on the team.

This instructor-led, live workshop in Nantes (online or onsite) is aimed at business professionals who wish to integrate mindfulness into their work environment to boost productivity, leadership, and well-being.

By the end of this training, participants will be able to:

• Understand the science and principles behind mindfulness.
• Develop self-awareness to enhance decision-making and leadership skills.
• Improve concentration, productivity, and emotional intelligence.
• Manage workplace stress, uncertainty, and high-pressure situations.
• Foster a positive and collaborative work culture.
• Apply mindfulness techniques to enhance creativity and problem-solving.

This instructor-led, live training in Nantes (online or onsite) is tailored for beginner-level HR professionals and team leaders seeking to develop effective reskilling and upskilling strategies to prepare their workforce for the evolving demands of the technology sector.

By the end of this training, participants will be able to:

• Identify skills gaps and design impactful reskilling and upskilling initiatives using appropriate tools and strategies.
• Cultivate a culture of continuous learning to adapt to the rapid changes in the technology sector.
• Implement effective measurement and feedback mechanisms to ensure ongoing program alignment and success.

This instructor-led, live training in Nantes (online or onsite) is aimed at intermediate-level to advanced-level commercial management professionals who wish to strengthen their interpersonal and decision-making skills for improved business outcomes.

By the end of this training, participants will be able to:

• Enhance customer interactions through anticipation, assertive communication, and market knowledge.
• Strengthen teamwork, adaptability, and problem-solving skills.
• Develop effective decision-making, disciplined execution, and delegation techniques.
• Improve negotiation, innovation, and change management skills.

This instructor-led, live training in Nantes (online or onsite) is aimed at beginner-level to intermediate-level trainers, team leaders, and HR professionals who wish to improve their training delivery, engage learners effectively, and maximize learning retention.

By the end of this training, participants will be able to:

• Understand the role and responsibilities of an effective trainer.
• Apply adult learning principles to enhance knowledge retention.
• Use different learning styles to engage diverse audiences.
• Develop structured training programs with clear objectives.
• Enhance verbal and non-verbal communication for better engagement.
• Utilize interactive teaching strategies and classroom management techniques.
• Provide constructive feedback and evaluate training effectiveness.

This instructor-led live training (online or onsite) is aimed at team leaders and middle managers who wish to adopt AI safely and effectively by addressing the human factors that drive success: trust, accountability, decision habits, and psychological safety.

By the end of this training, participants will be able to:

• Define when to use AI and when not to (stop rules).
• Verify AI outputs using practical standards (red flags, secondary sources).
• Establish accountability measures and escalation triggers.
• Build team agreements and a 30-day adoption plan.

This course provides a thorough and practical introduction to burnout, one of the most critical challenges facing modern workplaces. Participants will examine the distinctions between stress and burnout, identify individual and professional risk factors, and learn to recognize early indicators of exhaustion in themselves and others.

Through guided reflection, self-assessment tools, and group discussions, the program fosters awareness, resilience, and personal coping mechanisms. It also emphasizes the responsibility of organizations and leaders in cultivating a supportive environment that prevents burnout and enhances psychological well-being.

The session integrates theory, self-diagnosis, and practical exercises to ensure each participant departs with a clear action plan for maintaining balance and energy in their professional life.

A Customer Care Course is designed to educate participants on the fundamentals of providing exceptional service and care to customers. It focuses on treating customers with respect and kindness, building an emotional connection, and ensuring their satisfaction and loyalty. These courses cover a range of topics, including communication skills, time management, de-escalation techniques, and industry best practices. Through real-life examples and practical exercises, learners gain insights into effectively handling customer inquiries, complaints, and feedback. The aim is to equip individuals with the necessary skills to deliver professional, helpful, and high-quality service across various customer interaction points, enhancing the overall customer experience.

Change management is a process aimed at effectively implementing change within an organization to achieve desired goals and adapt to a changing environment. It requires understanding why change is necessary, identifying areas requiring modification, and clearly defining the goals and benefits the change will bring. Change management is a dynamic process that demands flexibility, openness to feedback, and readiness to adjust strategies depending on people's reactions and changing conditions. It is also crucial to understand that changes are not always easy, so it is important to create a plan that considers both organizational goals and individual needs during the change process.

This one-day immersive workshop is designed for entry-level and mid-management professionals, helping them uncover their instinctive responses to change. Through simulations where the rules shift just as participants become comfortable and competent, attendees identify their personal change reaction archetype. They practice making decisions under pressure with incomplete information and translate these insights into a concrete personal action plan, including a specific first step to be taken within 72 hours.

General outcomes

1. Awareness of your own reflexes when facing imposed change and the hidden costs associated with them
2. A shared vocabulary for the four reaction archetypes (Ostrich, Camel, Elephant, and Racehorse) that can be applied in team settings immediately after the workshop
3. Enhanced ability to make decisions under pressure, even when information is incomplete or contradictory
4. The capability to tailor communication about change to fit different behavioral profiles
5. A public personal commitment with a 72-hour deadline and an accountability partner

This two-day Critical Thinking in the Workplace programme is an interactive and practical experience tailored to empower professionals with the skills to analyse information with greater precision. It enables them to question established assumptions, pinpoint the fundamental causes of issues, and ultimately make superior business decisions.

Attendees will acquire a structured methodology for critical thinking, applicable to daily professional challenges. This ranges from dissecting complex problems and weighing evidence to crafting alternative solutions and forming well-substantiated conclusions.

The curriculum integrates analytical, problem-solving, creative, and decision-making skills. Through the course, participants engage in hands-on exercises, group discussions, and industry-specific case studies. Where feasible, the training is customised to reflect the client’s specific business challenges and real-world workplace scenarios.

This instructor-led, live training in Nantes (available online or onsite) is designed for teams seeking to assess, manage, and evaluate both individual and collective emotional intelligence.

By the end of this training, participants will be able to:

• Measure individual EQ to optimize interactions with colleagues.
• Interpret others' emotions and behavioral styles to strengthen team relationships.
• Leverage emotional intelligence to foster a positive, productive work environment.
• Apply emotional intelligence strategies to effectively navigate change and resolve conflict.

"High-Impact Communication Skills," is designed to equip participants with the essential tools for clear, confident, and influential communication. In today's business environment, the ability to convey ideas effectively is paramount. This training addresses two of the most critical aspects of professional communication: mastering interpersonal skills and delivering powerful public presentations.

The program takes a holistic approach, beginning with foundational communication principles and then moving to a dedicated module on overcoming the fear of public speaking. Participants will then learn practical, actionable techniques to structure and deliver compelling presentations. The entire learning experience is underpinned by the principles of Emotional Intelligence, empowering participants to communicate with greater empathy, awareness, and impact.

By the end of this training, participants will be able to:

• Apply practical techniques for clearer, more empathetic, and objective interpersonal communication.
• Implement proven strategies to manage public speaking anxiety and project confidence.
• Structure a compelling presentation with a clear opening, logical flow, and memorable conclusion.
• Deliver presentations in an engaging manner, utilizing effective body language and vocal variety.
• Identify the core principles of Emotional Intelligence and use them to build stronger professional relationships.
• Develop a personal action plan to continue fostering their communication and presentation skills

This instructor-led, live training in Nantes (online or onsite) is aimed at beginner-level / intermediate-level / advanced-level individuals who wish to provide practical tools for navigating conflicts, delivering constructive feedback, and maintaining professional authority under pressure. This training is specifically crafted to help professionals bridge the gap between technical expertise and interpersonal influence, ensuring their ideas are not just heard, but understood and acted upon.

By the end of this training, participants will be able to:

• communicate clearly and consistently,
• adapt communication to the recipient,
• handle difficult conversations,
• build authority through communication,
• effectively convey complex information.

Organizations such as Pfizer, Hewlett Packard, Dell EMC, and VMware have leveraged this programme to develop a more balanced influencing style and build resilient, adaptive responses to workplace challenges. Whether your goal is to create high-performing work teams, consistently win contracts through expert pitching, successfully negotiate optimal terms, or systematically build shareholder value, this programme provides the behavioral precision and strategic alignment needed to drive measurable impact.

Participants will move beyond foundational communication into advanced influence architecture, learning to calibrate their style, navigate resistance, secure commitments, and scale collaborative impact across complex organizational networks.

The Ishikawa Diagram, commonly referred to as the fishbone or cause-and-effect diagram, is a methodological tool developed by Kaoru Ishikawa. It serves to visually map the potential root causes of a specific issue or event, enabling a deeper analysis of contributing factors. Resembling a fish skeleton, this structure allows teams to systematically identify and organize causal elements. This approach is particularly valuable in product development and quality management, where pinpointing fundamental causes is essential. By categorizing factors such as methods, machinery, materials, manpower, and environment, the Ishikawa Diagram facilitates effective brainstorming and helps teams isolate the underlying source of quality or performance issues.

Cultural differences can significantly impact teamwork. Different cultures may prefer different communication styles, such as direct, indirect, expressive, or more tactful approaches. This can lead to differences in the interpretation of messages. Gestures, tone of voice, and the words used can have different meanings across cultures. What is acceptable in one culture may be offensive in another. Different cultures may have different attitudes toward hierarchy in the workplace. Some cultures may be more hierarchical, where decisions are made by people at higher levels. Countries vary in their approach to working time and punctuality. Some cultures may value punctuality more highly, while others may be more flexible. Different cultures may have different attitudes toward conflict. Some cultures may avoid confrontation, while others may prefer open conflict resolution. In some cultures, decisions are made after team consultations and discussions, while in others, decisions are made by a single leader. Different cultures have varying perceptions and approaches to diversity. It is important to build awareness and respect for cultural differences in the workplace. In teamwork, understanding and respecting cultural differences is crucial. Building an atmosphere of open communication, respect, and flexibility in accepting diversity can help manage cultural differences and create an effective work environment. This also opens the door to benefiting from diversity through diverse perspectives and ideas.

This instructor-led, live training in Nantes (online or onsite) is aimed at medical professionals, physician leaders, and clinical trainers who wish to strengthen their presentation skills, assertive communication, peer influence, and scientific storytelling abilities in high-stakes medical settings.

This instructor-led live training in Nantes, available online or on-site, is designed for managers and executives who want to implement the necessary tools, skills, and methodologies to manage remote teams effectively.

By the end of this training, participants will be able to:

• Examine the principles, structures, and key components of remote leadership to successfully transition to a remote work model.
• Foster trust, shared objectives, a positive culture, and collaboration to build an efficient and productive remote team.
• Leverage existing technologies and tools to enhance virtual communication and cooperation.
• Apply goal-setting and project management techniques to evaluate and monitor the performance of remote teams.

This hands-on workshop is tailored for managers and team leaders seeking to deepen their understanding of how individuals react to change and how to guide teams through uncertainty with assurance. Utilizing interactive simulations, practical activities, and guided reflection, participants examine the behavioral patterns that shape collaboration, decision-making, and resistance to change. The session offers actionable strategies for adjusting leadership styles, enhancing communication, making superior decisions under pressure, and fostering authentic commitment during periods of organizational transformation.

Stakeholder engagement and management refers to the process of actively involving, building positive relationships with, and effectively managing individuals or groups who have an interest in, or are affected by, a project, initiative, or organisation. Stakeholders are individuals, groups, or organisations that can influence or be influenced by a project. They may include employees, clients, suppliers, local communities, company owners, regulators, or other groups with an interest in or influence over a specific project or activity. Stakeholder management involves identifying stakeholders, understanding their needs, expectations, and impact on the project or organisation, as well as building and maintaining effective relationships.

This instructor-led, live training (available online or onsite) is aimed at professionals who wish to understand stress dynamics, learn practical strategies for managing stress, and implement techniques to enhance well-being in the workplace.

By the conclusion of this training, participants will be able to:

• Identify personal and workplace stressors.
• Distinguish between productive and negative stress.
• Apply practical techniques to reduce and manage stress.
• Develop resilience through empowerment exercises.

This instructor-led, live training in Nantes (online or onsite) is designed for team leaders and members who wish to improve their communication, collaboration, and interpersonal dynamics. By following a series of practical exercises, teams can strengthen these skills, leading to more productive work and a more fulfilling professional experience.

By the end of this training, participants will be able to:

• Identify and address common challenges in how they communicate and respond to colleagues at work.
• Improve the efficiency of team-based work processes.
• Understand the individual and collective needs of a team to better manage and direct their efforts.
• Understand the meaning and importance of emotional intelligence as an indicator and guide to improve human relations at work.

This hands-on training is designed to help participants gain a deeper understanding of their time and workload management, ultimately boosting their daily work productivity.

Built on the premise that time is a finite resource, the course guides learners in transitioning from a reactive work style to a more structured approach centered on planning and prioritization.

Our services are delivered online to clients worldwide in collaboration with a growing international partner network. Our transformational 10-week, group-based learning programs are designed to inspire and empower managers, and are hosted by expert facilitators and coaches, conveniently delivered online within the normal flow of work…

By the end of this training, participants will have nurtured the following skills:

EMOTIONAL INTELLIGENCE
Teams are only as strong as the human relationships that exist between people.

COACHING
Essential skills for leaders to be influential and get the best from their people.

LEADERSHIP
Management is about task and process. Leadership is about people and growth.

CULTURE
Sustained engagement builds the habits and norms of a high-performing team.

TEAMS
A group of individuals is not a team. Good leaders build great teams.

This one-on-one live online training in Nantes is designed for anyone seeking greater structure and productivity in their job.

Upon completion of this training, participants will be able to:

• Achieve greater fulfillment in life.
• Take charge of their time.
• Regain their focus.
• Plan their week effectively.
• Develop strategies to manage stress.