Soft Skills Training in Poitiers

This guided, live training session (online or in-person) is designed for office managers at the beginner level who want to acquire knowledge and skills in filing strategies and documentation control.

Upon completion of this training, participants will be able to:

• Grasp the principles behind effective filing systems.
• Master techniques for managing and controlling both physical and digital documents.
• Build skills in creating, maintaining, and archiving records.
• Apply best practices in documentation control to enhance organizational efficiency.

This instructor-led, live training in Poitiers (online or onsite) is designed for beginner-level professionals who wish to explore fundamental ethical theories, develop ethical decision-making skills, and understand the role of protocol in upholding integrity and professionalism.

By the end of this training, participants will be able to:

• Understand fundamental ethical theories and principles.
• Develop skills for ethical decision-making.
• Recognize the significance of protocol in professional settings.
• Learn to navigate ethical dilemmas and conflicts of interest.
• Understand the role of ethics and protocol in different industries.

This instructor-led, live training in Poitiers (online or on-site) targets participants at all levels, including employees, team leaders, and HR professionals, who seek to understand workplace harassment, prevent it, and foster an inclusive and respectful workplace culture.

By the end of this training, participants will be able to:

• Understand what constitutes workplace harassment and its various forms.
• Identify behaviors that contribute to a respectful workplace.
• Respond effectively to harassment incidents.
• Recognize the legal and organizational policies surrounding harassment prevention.
• Promote a positive, inclusive, and respectful workplace culture.

This instructor-led live training in Poitiers (online or onsite) is designed for hospitality staff at the beginner to intermediate level who wish to refine their skills to deliver exceptional service.

By the end of this training, participants will be able to:

• Acquire comprehensive knowledge and practical skills in formal etiquette, with a focus on hosting, dining, and service delivery.
• Comprehend serving protocols and the underlying principles, allowing staff to implement these standards effectively.
• Elevate customer service quality while enhancing communication and interpersonal abilities for superior guest engagement.
• Navigate diverse cultural norms and sensitivities, ensuring all guests receive respectful and suitable service.
• Address unforeseen circumstances and guest inquiries with professionalism and efficiency.

This instructor-led, live training in Poitiers (online or in-person) is designed for beginner-level team leaders and managers who wish to understand and leverage personality profiles to build stronger team cohesion, enhance communication, and manage team dynamics effectively.

By the end of this training, participants will be able to:

• Strengthen team cohesion through understanding and leveraging different personality types.
• Manage diverse personalities effectively.
• Enhance team communication and conflict management.
• Foster psychological safety and team identity.

This instructor-led, live training in Poitiers (online or onsite) is aimed at beginner-level to intermediate-level subject-matter experts (SMEs) who wish to transition into instructor roles and improve their ability to train others effectively.

By the end of this training, participants will be able to:

• Understand how adult learning occurs and apply appropriate instructional methods.
• Organize training sessions effectively using structured planning techniques.
• Enhance communication skills for better knowledge transfer.
• Engage multi-generational audiences with customized training approaches.
• Develop workshops with clear objectives, dynamic content, and interactive teaching methods.
• Handle challenging training situations and difficult learners with confidence.
• Prepare, practice, and deliver impactful training sessions.

This instructor-led, live training in Poitiers (online or on-site) is designed for professionals and managers at the beginner to intermediate levels who wish to strengthen their critical thinking, decision-making, and problem-solving skills in both personal and professional settings.

Upon completion of this training, participants will be able to:

• Identify biases and logical fallacies in reasoning.
• Apply critical thinking techniques to real-world scenarios.
• Improve decision-making processes through structured analysis.
• Enhance problem-solving strategies for complex situations.

This instructor-led, live training in Poitiers (online or onsite) is designed for team leaders and members who wish to utilize PRISM Brain Mapping to uncover the strengths, needs, and motivators of team members, and to learn how to manage diversity more effectively.

By the end of this training, participants will be able to:

• Enhance mutual understanding among team members by gaining deeper insight into their behavioral preferences, communication styles, strengths, needs, and work motivators.
• Identify team strengths and learn how to leverage them to boost efficiency in achieving goals.
• Develop solutions for cooperation challenges, enabling the team to work more effectively.
• Boost job satisfaction for team members by analyzing how each can better utilize their strengths and potential while minimizing workplace stress factors.
• Manage diversity more effectively within the team and achieve better task-person alignment by discovering team members' strengths, preferences, and motivators, and by discussing individual employee reports.
• Gain a deeper understanding of the leader's management style by exploring their leadership profile and its impact on the team.

This instructor-led, live workshop in Poitiers (online or onsite) is aimed at business professionals who wish to integrate mindfulness into their work environment to boost productivity, leadership, and well-being.

By the end of this training, participants will be able to:

• Understand the science and principles behind mindfulness.
• Develop self-awareness to enhance decision-making and leadership skills.
• Improve concentration, productivity, and emotional intelligence.
• Manage workplace stress, uncertainty, and high-pressure situations.
• Foster a positive and collaborative work culture.
• Apply mindfulness techniques to enhance creativity and problem-solving.

This instructor-led, live training in Poitiers (online or onsite) is tailored for beginner-level HR professionals and team leaders seeking to develop effective reskilling and upskilling strategies to prepare their workforce for the evolving demands of the technology sector.

By the end of this training, participants will be able to:

• Identify skills gaps and design impactful reskilling and upskilling initiatives using appropriate tools and strategies.
• Cultivate a culture of continuous learning to adapt to the rapid changes in the technology sector.
• Implement effective measurement and feedback mechanisms to ensure ongoing program alignment and success.

This instructor-led, live training in Poitiers (online or onsite) is aimed at intermediate-level to advanced-level commercial management professionals who wish to strengthen their interpersonal and decision-making skills for improved business outcomes.

By the end of this training, participants will be able to:

• Enhance customer interactions through anticipation, assertive communication, and market knowledge.
• Strengthen teamwork, adaptability, and problem-solving skills.
• Develop effective decision-making, disciplined execution, and delegation techniques.
• Improve negotiation, innovation, and change management skills.

Stress Management & Resilience is a practical program focused on evidence-based techniques and reflective practices that help participants manage personal stressors, improve adaptability, and increase openness to change and feedback.

This instructor-led, live training (online or onsite) is aimed at beginner-level participants who wish to learn hands-on tools for managing stress, practice reflective activities, and strengthen resilience to better perform at work and support colleagues.

Upon finishing this program, participants will be able to:

• Apply simple, evidence-based techniques to reduce acute stress and improve day-to-day wellbeing.
• Use practical strategies to manage personal issues (health, finances, or other concerns) that affect work performance.
• Practice reflective activities and experiential exercises that increase openness to change and feedback.
• Create a personalised resilience action plan with concrete next steps and coping techniques.

Format of the Course also allows for the evaluation of participants.

• Short interactive sessions combining theory and practice.
• Experiential activities, guided reflections, and brief role plays.
• Action planning and short take-home practices between sessions.

Course Customization Options

• Content can be adapted for different team cultures, stress triggers, or organizational contexts.

This instructor-led, live training in Poitiers (online or onsite) is aimed at beginner-level to intermediate-level trainers, team leaders, and HR professionals who wish to improve their training delivery, engage learners effectively, and maximize learning retention.

By the end of this training, participants will be able to:

• Understand the role and responsibilities of an effective trainer.
• Apply adult learning principles to enhance knowledge retention.
• Use different learning styles to engage diverse audiences.
• Develop structured training programs with clear objectives.
• Enhance verbal and non-verbal communication for better engagement.
• Utilize interactive teaching strategies and classroom management techniques.
• Provide constructive feedback and evaluate training effectiveness.

This highly interactive course combines individual and group discussions with practical skills exercises, empowering participants to exchange ideas and enhance their proficiency.

Target Audience

Individuals seeking to improve their assertiveness capabilities.

Course Aim

The program is designed to boost confidence and strengthen participants' ability to communicate with assurance and assertiveness towards both colleagues and customers.

Learning Objectives

Upon completion of the program, participants will be able to:

• Identify and overcome obstacles to assertive behavior.
• Recognize behavioral patterns in themselves and others, and apply effective management strategies.
• Communicate efficiently with diverse audiences to secure mutually beneficial outcomes wherever feasible.
• Navigate and manage challenging situations with effectiveness.

Objective

This training aims to review and enhance the competencies required to achieve business goals through both individual performance and teamwork. Participants will acquire key skills, including:

• Developing an effective communication style with others
• Analyzing communication barriers and applying proactive techniques to prevent them
• Establishing supportive collaborative relationships
• Implementing effective teamwork strategies
• Understanding mutual influence between team members and the broader unit
• Mastering various conflict management techniques
• Shifting attitudes and behaviors toward constructive models, such as assertive postures

Methodology

The training is designed as an interactive experience where participants engage in activities for over 80% of the time. Each session follows a consistent structure: initiating exercises to build awareness, delivering mini-lectures on techniques (knowledge acquisition), and practicing new tactics and skills. Following each session, participants receive support materials related to the topics covered.

Practical materials are supplemented with mini-lectures that explain the theoretical foundations and fundamental psychological mechanisms underlying the experiences participants undergo during the training.

Purpose of training:

Designed for individuals seeking to handle conflict situations effectively and efficiently. This training empowers participants to leverage conflict for team improvement by developing the ability to apply specific strategies, methods, and techniques for conflict management.

Benefits of training course:

Participants will learn to utilize methods and techniques for resolving conflicts, practice effective conflict management, and enhance communication during disputes. The course covers skillfully analyzing the needs of conflicting parties, formulating the core problem, managing stress, and applying emotional regulation and assertive techniques.

Skills acquired during the training:

• Communicate effectively during conflict situations
• Identify sources of conflict
• Analyze the needs of conflicting parties and formulate the problem statement
• Apply methods and techniques to resolve conflicts
• Understand the principles of assertiveness and emotional management in conflict resolution
• Apply principles of assertive resistance to manipulation
• Demonstrate appropriate behavior during conflicts
• Implement stress management and emotional control techniques

Training method:

Lectures, simulations, case studies, role-playing, and participant feedback

Purpose of the course:

Designed for emerging leaders, managers beginning their careers, and high-potential employees selected for development. This training serves as a foundational step toward cultivating individual leadership capabilities and enhancing human resource management practices.

Benefits of completing the course:

Participants will improve team management efficiency, make better managerial decisions, and learn to adapt leadership styles to specific team situations. The course also supports business growth, strengthens conflict resolution abilities, and develops effective time management skills.

Training method:

Short thematic lectures, individual exercises, simulations, case studies, and role-playing activities.

This instructor-led, live training in Poitiers (online or onsite) is aimed at individuals of all levels who wish to learn and apply the principles and techniques of self time management.

By the end of this training, participants will be able to:

• Identify and overcome the main barriers and challenges to effective self time management.
• Set SMART (Specific, Measurable, Achievable, Relevant, and Time-bound) goals and align them with their values and vision.
• Prioritize and schedule their tasks and activities using various tools and methods such as the Pareto principle, the ABC analysis, the Eisenhower matrix, and the Parkinson's law.
• Monitor and track their time usage and identify and eliminate their time wasters and distractions.
• Delegate and assign tasks appropriately and communicate clearly and assertively with others.
• Manage their emotions and stress levels in times of uncertainty and pressure.

Gain the assurance to deliver engaging presentations in any setting. This course covers fundamental principles of connecting with an audience, projecting your voice, and conquering stage fright through practical application. Participants will learn how to craft powerful introductions, develop persuasive arguments, master visual aids, and conclude with impact. It provides conference presenters and team leaders with strategies to manage anxiety, interpret audience cues, and maintain energy levels, along with structured approaches for post-event engagement. Ultimately, it fosters enduring professional communication skills.

Unlocking the full potential of PowerPoint extends far beyond the fundamentals, enabling the creation of polished, scalable presentations that truly captivate audiences. This course explores advanced customization of slide and handout masters, the development of custom templates, the strategic use of SmartArt for visual process mapping, and deep integration with Excel for building live-linked data dashboards and charts. Participants will gain access to power-user workflows through add-ins such as Office Timeline and Poll Everywhere, designed to accelerate the production of complex decks, streamline review cycles, and deliver high-impact business presentations.

PowerPoint professionals aiming for polished presentations can benefit from advanced slide design techniques that transform basic content into visual stories. This course dives into core principles of slide composition, chart and infographic creation, and image editing, while building practical skills in visually distributing elements, emphasizing key information, and personalizing the working environment. Professionals walk away with actionable strategies for crafting clean, compelling slides and delivering confident presentations with structured public speaking techniques.

Objective:

Enhancing the capability to craft compelling presentations using PowerPoint and other professional tools.

Target Audience:

This workshop is designed for sales representatives, consultants, research and teaching staff, managers, educators, corporate employees, SMEs, and public institution professionals. It is ideal for anyone facing the challenge of engaging a group, speaking effectively, and sparking their interest.

This instructor-led, live training (online or onsite) targets team leaders and middle managers aiming to adopt AI safely and effectively by addressing the human factors that drive success: trust, accountability, decision habits, and psychological safety.

By the conclusion of this training, participants will be able to:

• Define when to use AI and when not to (stop rules).
• Verify AI outputs with practical standards (red flags, second source).
• Set accountability and escalation triggers.
• Build team agreements and a 30-day adoption plan.

This course provides a thorough and practical introduction to burnout, one of the most critical challenges facing modern workplaces. Participants will examine the distinctions between stress and burnout, identify individual and professional risk factors, and learn to recognize early indicators of exhaustion in themselves and others.

Through guided reflection, self-assessment tools, and group discussions, the program fosters awareness, resilience, and personal coping mechanisms. It also emphasizes the responsibility of organizations and leaders in cultivating a supportive environment that prevents burnout and enhances psychological well-being.

The session integrates theory, self-diagnosis, and practical exercises to ensure each participant departs with a clear action plan for maintaining balance and energy in their professional life.

A robust customer care strategy is pivotal in fostering customer satisfaction, aiding in the retention of loyal clientele and driving repeat business. By delivering high-quality customer service, you earn the trust of your clients, elevate your company's reputation, and solidify your competitive edge in the marketplace. This course emphasizes the strategies and skills necessary for cultivating enduring customer relationships through the development of valuable and effective customer care plans. Satisfied customers often become voluntary ambassadors for your brand through word-of-mouth and storytelling, making them highly likely to recommend your services to others. Additionally, this workshop equips participants with the ability to communicate effectively, appropriately, and clearly across all scenarios.

OBJECTIVES

• Building competencies in professional customer care
• Enhancing communication efficiency with customers
• Gaining insights into identifying the underlying needs and expectations of customers
• Establishing strong and sustainable client relationships
• Expanding the positive perception of the company in the market
• Identifying, mitigating, and overcoming objections and barriers
• Understanding personality types and communication preferences when engaging with clients
• Fostering an open environment for communication
• Developing skills for clear and effective communication
• Recognizing barriers to effective communication
• Mastering body language and non-verbal cues

METHODS

• Role-playing
• Self-assessment tests
• Group exercises
• Individual work
• Practice sessions
• Lectures
• Discussions

LEARNING OUTCOMES

Upon completing this course, participants will be able to:

• Implement a focused customer care strategy
• Identify key customer issues
• Enhance the professional image of the company
• Adapt to specific customer behavioral styles
• Boost customer loyalty through exceptional service
• Develop communication abilities with clients
• Utilize techniques for relationship building
• Create a personal action plan to improve customer service skills
• Demonstrate gestures of generosity and high-quality customer care
• Apply techniques to manage difficult situations
• Recognize barriers to delivering outstanding customer service

A Customer Care Course is designed to educate participants on the fundamentals of providing exceptional service and care to customers. It focuses on treating customers with respect and kindness, building an emotional connection, and ensuring their satisfaction and loyalty. These courses cover a range of topics, including communication skills, time management, de-escalation techniques, and industry best practices. Through real-life examples and practical exercises, learners gain insights into effectively handling customer inquiries, complaints, and feedback. The aim is to equip individuals with the necessary skills to deliver professional, helpful, and high-quality service across various customer interaction points, enhancing the overall customer experience.

Change management is a process aimed at effectively implementing change within an organization to achieve desired goals and adapt to a changing environment. It requires understanding why change is necessary, identifying areas requiring modification, and clearly defining the goals and benefits the change will bring. Change management is a dynamic process that demands flexibility, openness to feedback, and readiness to adjust strategies depending on people's reactions and changing conditions. It is also crucial to understand that changes are not always easy, so it is important to create a plan that considers both organizational goals and individual needs during the change process.

By the end of the course, delegates will be able to:

• Recognize the importance of managing one's own behavior before attempting to influence the behavior of others
• Comprehend the strengths and limitations of the various communication channels available
• Effectively manage their internal and external customers and stakeholders

Course Format

The session will feature a highly interactive mix of the following elements:

• Facilitated Discussions
• Slide Presentations
• Practical Exercises
• Case Studies

Audience

This course is designed for staff members who need a comprehensive understanding of the key issues related to effective communication and influence. It addresses interactions with:

• Colleagues
• Supervisors and senior leadership
• Internal and external customers and stakeholders

Format of the course

The program features a highly interactive blend of:

• Guided discussions
• Slide presentations
• Practical exercises and case studies

By the end of the course, delegates will be able to:

• Recognize the importance of managing their own behavior as a prerequisite for influencing others.
• Evaluate the strengths and limitations of various communication channels.
• Effectively manage relationships with both internal and external customers and stakeholders.
• Develop strategies for handling challenging situations encountered in the workplace.

This instructor-led, live training in Poitiers (available online or onsite) is designed for teams seeking to assess, manage, and evaluate both individual and collective emotional intelligence.

By the end of this training, participants will be able to:

• Measure individual EQ to optimize interactions with colleagues.
• Interpret others' emotions and behavioral styles to strengthen team relationships.
• Leverage emotional intelligence to foster a positive, productive work environment.
• Apply emotional intelligence strategies to effectively navigate change and resolve conflict.

"High-Impact Communication Skills," is designed to equip participants with the essential tools for clear, confident, and influential communication. In today's business environment, the ability to convey ideas effectively is paramount. This training addresses two of the most critical aspects of professional communication: mastering interpersonal skills and delivering powerful public presentations.

The program takes a holistic approach, beginning with foundational communication principles and then moving to a dedicated module on overcoming the fear of public speaking. Participants will then learn practical, actionable techniques to structure and deliver compelling presentations. The entire learning experience is underpinned by the principles of Emotional Intelligence, empowering participants to communicate with greater empathy, awareness, and impact.

By the end of this training, participants will be able to:

• Apply practical techniques for clearer, more empathetic, and objective interpersonal communication.
• Implement proven strategies to manage public speaking anxiety and project confidence.
• Structure a compelling presentation with a clear opening, logical flow, and memorable conclusion.
• Deliver presentations in an engaging manner, utilizing effective body language and vocal variety.
• Identify the core principles of Emotional Intelligence and use them to build stronger professional relationships.
• Develop a personal action plan to continue fostering their communication and presentation skills

This instructor-led live training in Poitiers (online or onsite) targets individuals who wish to manage their stress effectively and achieve a calmer, clearer, and more energetic state in daily life.

By the end of this training, participants will be able to:

• Understand the two types of stress: distress and eustress.
• Articulate your personal indicators and relievers of stress.
• Create a plan with specific routines to enhance calm, clarity and energy, while minimizing stress accumulated in the day.
• Shift negative emotions and boost positive ones using proven techniques.
• Deal with stress-causing disempowering beliefs around work, life, and relationships.

This instructor-led, live training in Poitiers (online or onsite) is aimed at beginner-level / intermediate-level / advanced-level individuals who wish to provide practical tools for navigating conflicts, delivering constructive feedback, and maintaining professional authority under pressure. This training is specifically crafted to help professionals bridge the gap between technical expertise and interpersonal influence, ensuring their ideas are not just heard, but understood and acted upon.

By the end of this training, participants will be able to:

• communicate clearly and consistently,
• adapt communication to the recipient,
• handle difficult conversations,
• build authority through communication,
• effectively convey complex information.

Audience

• Staff members who need to be fully aware of the issues surrounding Influencing and Avoiding Conflict with : 
  • Their colleagues
  • Their bosses
  • Their internal and external customers and stakeholders

Course Objectives

By the end of the course, delegates will be able to:

• Appreciate the need to manage their own behaviour before they can influence others’ behaviour
• Understand the strengths and weaknesses of the various communications media available
• Manage their internal and external customers and stakeholders

Format

The course will be a highly-interactive combination of:

• Facilitated Discussions
• Slide Presentations
• Exercises and 
• Case Studies

Organizations such as Pfizer, Hewlett Packard, Dell EMC, and VMware have leveraged this programme to develop a more balanced influencing style and build resilient, adaptive responses to workplace challenges. Whether your goal is to create high-performing work teams, consistently win contracts through expert pitching, successfully negotiate optimal terms, or systematically build shareholder value, this programme provides the behavioral precision and strategic alignment needed to drive measurable impact.

Participants will move beyond foundational communication into advanced influence architecture, learning to calibrate their style, navigate resistance, secure commitments, and scale collaborative impact across complex organizational networks.

The Ishikawa Diagram, also known as the fishbone diagram or cause-and-effect diagram, is a tool developed by Kaoru Ishikawa. It is used to visually map out the potential causes of a specific event or problem, making it easier to analyze the factors contributing to an issue. Resembling the skeleton of a fish, the diagram helps teams systematically identify and organize causes. It is particularly valuable in product development and quality management processes, where pinpointing root causes is essential. The Ishikawa Diagram facilitates brainstorming and categorization of causes, such as methods, machinery, materials, manpower, and environment, to uncover the root cause of quality or performance issues.

Cultural differences can significantly impact teamwork. Different cultures may prefer different communication styles, such as direct, indirect, expressive, or more tactful approaches. This can lead to differences in the interpretation of messages. Gestures, tone of voice, and the words used can have different meanings across cultures. What is acceptable in one culture may be offensive in another. Different cultures may have different attitudes toward hierarchy in the workplace. Some cultures may be more hierarchical, where decisions are made by people at higher levels. Countries vary in their approach to working time and punctuality. Some cultures may value punctuality more highly, while others may be more flexible. Different cultures may have different attitudes toward conflict. Some cultures may avoid confrontation, while others may prefer open conflict resolution. In some cultures, decisions are made after team consultations and discussions, while in others, decisions are made by a single leader. Different cultures have varying perceptions and approaches to diversity. It is important to build awareness and respect for cultural differences in the workplace. In teamwork, understanding and respecting cultural differences is crucial. Building an atmosphere of open communication, respect, and flexibility in accepting diversity can help manage cultural differences and create an effective work environment. This also opens the door to benefiting from diversity through diverse perspectives and ideas.

Target Audience

Managers and Team Leaders who need to be fully aware of the issues surrounding the management and development of their staff (direct and indirect reports)

Course Format

The course will be a highly-interactive combination of:

• Facilitated Discussions
• Slide Presentations
• Exercises and Case Studies

By the end of the course, delegates will be able to:

• Understand the different skills required for Managing and for Leading
• Develop their team in the most-effective way
• Explain how best to deliver Change in their part of the organisation
• Manage staff performance better
• Successfully negotiate their preferred solutions
• Explain how to deal with the difficult situations they may encounter in the office

This instructor-led live training in Poitiers, available online or on-site, is designed for managers and executives who want to implement the necessary tools, skills, and methodologies to manage remote teams effectively.

By the end of this training, participants will be able to:

• Examine the principles, structures, and key components of remote leadership to successfully transition to a remote work model.
• Foster trust, shared objectives, a positive culture, and collaboration to build an efficient and productive remote team.
• Leverage existing technologies and tools to enhance virtual communication and cooperation.
• Apply goal-setting and project management techniques to evaluate and monitor the performance of remote teams.

This training is designed for managers, HR specialists, and everyone responsible for conducting evaluative conversations with employees. Through participation in the training, managers will: - appreciate the significance of evaluating employees, - learn to use the evaluation system to build motivation and engagement, - be perceived as fair evaluators, - learn how to conduct difficult conversations with employees, - understand what standards should be demonstrated during evaluative conversations, - discover their strengths and weaknesses in communication and receive tools for improvement, - increase confidence in interactions with subordinates and in challenging situations.

This two-day program is tailored for individuals seeking to enhance their results in negotiations with clients, suppliers, and colleagues. It covers the techniques employed by successful negotiators and helps build the confidence required to excel.

Participants will explore various negotiation styles and learn how to maximize their influence while safeguarding key relationships. The course is highly interactive, combining lectures, discussions, coaching, and practical exercises.

Audience

Designed for managers, team leaders, and staff members who feel:

• They are attending too many meetings
• Their time is being “stolen” by others
• They struggle to get through their daily tasks due to insufficient planning, foresight, or prioritization

Course Format

This course is highly interactive, combining:

• Facilitated discussions
• Slide presentations
• Exercises and case studies

By the end of the course, participants will be able to:

• Understand the importance of managing meetings effectively, respecting the time constraints of attendees
• Follow standard processes for calling, managing, and preparing meeting outcomes
• Gain broader insights into managing themselves and their time more efficiently—working smarter, not harder

This instructor-led, live training (available online or on-site) is intended for professionals who wish to understand stress dynamics, learn practical strategies to manage stress, and implement techniques to enhance well-being in the workplace.

Upon completion of this training, participants will be able to:

• Identify personal and workplace stressors.
• Distinguish between productive and negative stress.
• Apply practical techniques to reduce and manage stress.
• Develop resilience through empowerment exercises.

This instructor-led, live training in Poitiers (online or onsite) is aimed at team members and team leaders who wish to learn and apply team collaboration principles and best practices within their teams.

By the end of this training, participants will be able to:

• Create a shared direction to set collective vision, mission, and goals.
• Foster a culture of collaboration to develop positive values and motivate teams.
• Engage teams through team building activities, innovation, and conflict management to increase collaboration.
• Measure team collaboration performance to analyze teamwork and team productivity.

This instructor-led, live training in Poitiers (online or onsite) is designed for team leaders and members who wish to improve their communication, collaboration, and interpersonal dynamics. By following a series of practical exercises, teams can strengthen these skills, leading to more productive work and a more fulfilling professional experience.

By the end of this training, participants will be able to:

• Identify and address common challenges in how they communicate and respond to colleagues at work.
• Improve the efficiency of team-based work processes.
• Understand the individual and collective needs of a team to better manage and direct their efforts.
• Understand the meaning and importance of emotional intelligence as an indicator and guide to improve human relations at work.

This hands-on training is designed to help participants gain a deeper understanding of their time and workload management, ultimately boosting their daily work productivity.

Built on the premise that time is a finite resource, the course guides learners in transitioning from a reactive work style to a more structured approach centered on planning and prioritization.

Our services are delivered online to clients worldwide in collaboration with a growing international partner network. Our transformational 10-week, group-based learning programs are designed to inspire and empower managers, and are hosted by expert facilitators and coaches, conveniently delivered online within the normal flow of work…

By the end of this training, participants will have nurtured the following skills:

EMOTIONAL INTELLIGENCE
Teams are only as strong as the human relationships that exist between people.

COACHING
Essential skills for leaders to be influential and get the best from their people.

LEADERSHIP
Management is about task and process. Leadership is about people and growth.

CULTURE
Sustained engagement builds the habits and norms of a high-performing team.

TEAMS
A group of individuals is not a team. Good leaders build great teams.

Target Audience

Employees who require comprehensive preparation to facilitate high-quality training sessions.

Course Format

The program combines the following elements:

• Facilitated Discussions
• Delegate Presentations – accompanied by comprehensive feedback

By the end of the course, participants will be able to:

• Design and structure an effective training session
• Thoroughly prepare themselves for the session
• Deliver the training with confidence
• Utilize various visual aids to create an engaging and stimulating environment
• Manage different personality types encountered during training courses

This course equips participants with the fundamental knowledge and skills required to design, deliver, and manage effective training programs tailored for adult learners. By examining how adults learn, the various stages of training delivery, and strategies for addressing common challenges, participants will be able to create engaging learning experiences that cater to the diverse needs of their groups.

Through practical techniques, reflective exercises, and real-world examples, participants will enhance their ability to design structured programs, adapt their communication styles, and manage group dynamics effectively.

This one-on-one live online training in Poitiers is designed for anyone seeking greater structure and productivity in their job.

Upon completion of this training, participants will be able to:

• Achieve greater fulfillment in life.
• Take charge of their time.
• Regain their focus.
• Plan their week effectively.
• Develop strategies to manage stress.